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1. Does the Department fill swimming pools for people?
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No. Individuals should call the Department of Water Resources Permit Desk at 678.376.6887. There is a fire hydrant usage fee schedule that covers not only swimming pools but temporary landscaping/construction needs.
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2. Can the public schedule a birthday party at the station?
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No. We discourage the public from having parties at the stations (for safety and security reasons) and encourage them to incorporate a tour of the station with their private party at home.
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3. Who do I call if my child is playing with fire?
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Depending on the seriousness of the situation (curiosity vs. history of starting fires), you can call either the Programs & Services Section at 678.518.4850 or the Arson Section at 678.518.4890.
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4. What is my fire insurance rating?
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Most areas of Gwinnett County have an ISO rating of 4.
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5. How do I get a copy of a fire or medic report?
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For fire reports, call 678.518.4918. Provide address, date and time if known of incident. For medic reports, call 678.518.4918. Provide address, date, and time if known and name of patient(s). All medic reports must have a consent release signed prior to obtaining the report. Usually, reports can be made available within 24 hours after your request.
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6. Who do I call if I think a building is a fire hazard?
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Our Fire Prevention Office will answer your questions at 678.518.6100. You need to provide the address of the building and the owner or manager's name, if you have it.
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7. Where is the nearest fire station?
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Call 678.518.4800, and we can tell you where the closest fire station is.
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8. Where is the nearest fire hydrant?
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You need to drive your neighborhood and determine where your closest hydrant is, since new hydrants are installed through out the year.
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9. Can a patient choose the hospital he or she wants to go to?
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If it is a non-critical situation, yes. If it is a critical situation, Med Unit personnel may choose to transport to the closest or most appropriate hospital.
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10. Why does the fire engine go out on medical calls?
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To ensure quick response and adequate assistance on all emergency scenes.
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11. How much does the County charge for people transported by a Med Unit to the hospital?
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BLS - $450
ALS - $550
ALS2 - $700
Price per mile - $12
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12. Does Gwinnett County allow outdoor burning?
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Yes; from October 1st through April 30th. Individuals should call the Fire Marshal's Office 678.518.6100, for Open Burning Information or check our website for day to day burning information at www.gwinnettfiremarshal.com. Burning is not allowed on Sundays, after dark, or in the city limits of Lilburn or Sugar Hill.
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13. Whom do I call with a non-emergency question?
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General information can be reached at 678.518.4800, Programs & Services at 678.518.4850, and Fire Prevention & Life Safety at 678.518.6100.
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14. Does your Department use volunteers?
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Our Department is all full-time paid employees. We have no volunteers
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15. The Gwinnett Professional Firefighters Association, Local 3419 of the International Association of Firefighters, has solicited me for donations. Do these funds directly benefit Gwinnett Fire & Emergency Services?
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No. This legitimate organization solicits funds to locally endorse politicians, aid in lobbying efforts to pass collective bargaining laws in Georgia, assist the Union in legal issues, as well as perform firefighter safety research, improve firefighter benefits and improve pension laws on the national level. While it is your decision to help these efforts, Gwinnett Fire & Emergency Services does not directly benefit from your donation and is in no way affiliated with or support the activities of this organization. It should also be noted that any legitimate organization that uses a professional telemarketing service has to pay a very high percentage of the solicitation proceeds to the telemarketing firm.
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