Gwinnett County, GA: Contact Phone Numbers

Water Resources Address

Water Resources Department
684 Winder Highway
Lawrenceville, GA 30045

Attention

The Water, Sewer, and Stormwater Plan Review work groups and Water and Sewer Development Inspections are no longer part of the Department of Water Resources. These work groups are now part of the Department of Planning and Development located at 446 West Crogan Street, Lawrenceville.

Department of Planning and Development Water and Sewer Plan Review Section
Department of Planning and Development Stormwater Plan Review Section

Department of Water Resources (DWR)	Phone	Business Hours
DWR Central Facility – Office & Drive-through DWR – Main Office map	O - 678.376.6700	8 – 5pm, M – Fri 8 – 5pm, M – Fri

24 hr / 7 day Field Services & Emergencies	Contact	Inquiry	More Information
• No Water Service or Low Pressure........................... Sewer overflows & backups Storm drainage problems / erosion Water line leaks / Hydrants leaking or running	678.376.7000

Accounts / Billing	Contact	Inquiry	More Information
• Residential Accounts................................................. • Rental Accounts................................................. • Commercial Accounts................................................. Cancel / suspend / transfer service New water service requests • New meter purchases / add irrigation meter.............. • Past due account / Collections...................................	678.376.6800 678.376.6956 678.376.6851 678.376.6887 678.376.6850	e-mail e-mail e-mail e-mail e-mail	Pricing for all services

Backflow Prevention	Contact	Inquiry	More Information
Certificate of Occupancy hold / release..................... County / Testing requirements Fire protection water line billing......................... Vault / Truck inspections	678.376.6907 678.376.6800	e-mail	Backflow Prevention Information Backflow Prevention Device Testers List Approved Backflow Installation Contractors

Bidding / RFPs	Contact	Inquiry	More Information
• Bid pre-qualifications *................................................	678.822.8720		Purchasing Dept RFPs posted

Construction / Engineering	Contact	Inquiry	More Information
• Construction / Engineering Projects........................... Plans / Specifications Invoice payment questions • Easements................................................................. • Inspections – Backflow vaults (see Backflow) • Inspections – County projects................................... • Inspections – Private development*............................	678.376.7151 or 6740 678.376.7176 678.376.7028 678.518.6185	e-mail e-mail	Engineering

Drinking Water	Contact	Inquiry	More Information
No water/ low water pressure • Water quality (taste / odor / color)............................. • Water treatment questions, plant tours......................	770.376.7000 770.376.7000 770.904.3200	e-mail e-mail	Newsletter

Industrial / Commercial Customers	Contact	Inquiry	More Information
• Industrial Pretreatment requirements.......................... • Grease Management guidelines.................................	678.376.6944 678.376.6713	e-mail e-mail

Maps / Records	Contact	Inquiry	More Information
As-built plans / Water Sewer maps for sale............. Water & Sewer availability letters Fireflow testing As- built plans (submit)..............................................	678.376.7139 678.518.6150	e-mail e-mail

Permitting / Plan Reviews	Contact	Inquiry	More Information
Building Permits ....................................................... Stormwater/Water/Sewer Plan Review ................ Utility Construction Permits....................................... Approved Contractors Utility Permits........................................................... Fire Hydrant usage permit Septage disposal permit (Commercial Haulers)	678.518.6020 678.518.6150 678.518.6175 678.376.6887		P&D P&D Plan Review Approved Utility Contractors

Public Education / Information	Contact	Inquiry	More Information
• Adopt-a-Stream......................................................... • Environmental Heritage Center.................................. • Gwinnett Clean & Beautiful*........................................ • Outdoor watering schedule........................................ Rivers Alive Program Water conservation	770.904.3505 770.904.3500 770.822.5187 678.376.7100		Public Education Heritage Center web site Clean & Beautiful site Report Violations

Sewer Service (connecting to) Septic Tanks	Contact	Inquiry	More Information
• Convert to Sewer connections.................................. Existing / Future sewers in my area • Septic tank questions ..............................................	678.376.6800 770.963.5132		Petition for Sewers Environ. Health

Stormwater	Contact	Inquiry	More Information
Floodplain information................................................ Report drainage complaint / make service request.... Report illegal dumping into storm drain Watershed improvement plans Status of a service request....................................... Stormwater utility information....................................	678.376.7000 678.376.6700 678.376.7193	e-mail	Floodplain awareness Service Request Stormwater

* Denotes departments outside DWR

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