Support Services

Support Services is an internal service organization that provides responsive, high-quality services in the areas of Facilities Management, Fleet Management, Construction Management, and Property Management.

Our vision is to remain the best example of an internal service organization where services are provided and sustained by the highest quality staff at all levels.

Our values of teamwork, accountability, innovation, responsiveness, efficiency, and reliability are the core beliefs that motivate and enable us to provide the highest level of customer service.

Facilities Management

• Manages a variety of facilities and provides operational support services which includes external information services (telephone switchboard and information desk); employee identification and access card processing; mail services; custodial services (in-house and with contracted services); conference/meeting scheduling and accommodations; furniture planning, layout, procurement, and installation; interior plant maintenance, exterior grounds maintenance and landscaping; and miscellaneous contracted building services such as food services, equipment maintenance, etc.
• Maintenance and repair of building systems including services in carpentry and general construction, electrical systems, HVAC, building controls and low voltage systems, and plumbing for 50 County-owned facilities
• Management of centralized records management facility including storage for records, retrieval from storage, legal authority on records retention, destruction of obsolete information, and documentation of activities involving records inventory

Fleet Management

• Responsible for providing support, maintenance, disposal, and maintenance of all Gwinnett County vehicles and associated equipment and fueling sites

Capital Projects/Property Management

• Management of the County's capital construction projects involving general government buildings to include customer meetings; scope development; design contract acquisition and management; construction contract acquisition and management; furniture, fixtures, and equipment acquisition; and overall coordination of all involved parties
• Management of real property to include acquisition, abandonment, and disposal of real property including granting easements on County property, obtaining easements on private property for County projects, and negotiating/managing leases

2010 Authorized Strength: 103

Operating Budget: 2010 Budget Appropriations
General Fund: $ 8,266,394
Fleet Management: $ 5,981,053
Vehicle Purchasing: $ 4,823,500

• Provide comprehensive, cost-efficient, and effective maintenance (building and grounds) and construction services in a timely manner to facilities housing County departments so they can perform their missions
• Provide high-quality services to ensure vehicular preventative maintenance services and repairs are completed in a timely manner to minimize vehicle down-time
• Identify surplus properties owned by the County, process these properties for sale and return them to the County's tax digest roll to expand the County's tax base

• Grayson Police Precinct at Bay Creek Park (open Fall 2010)
• Fire Station 32 (open Spring 2011)

Facilities

• Complete fourth year of phased HVAC controls replacement at Gwinnett Justice and Administration Center (2011)
• Continue implementation of County's Energy and Water Conservation Strategies, including assisting in HVAC and electrical retrofits for energy conservation (funded by Federal Stimulus Grant)
• Expansion of division's maintenance functions to include HVAC systems and miscellaneous Low Voltage Electrical Systems for Police, Fire and Emergency Services, and Parks and Recreation

Fleet

• Review of the County fleet to recommend a reduction as necessary for most cost-effective and efficient operations
• Undertake a review of the County fleet for green efforts needed to maximize fuel efficiency
• Complete a fuel site master plan
• Implement, with other jurisdictions, a fuel consortium to leverage fuel capacity to obtain best pricing available