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Mission
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The mission of the Gwinnett Department of Water Resources is to enhance quality of life by providing excellent water, wastewater, and stormwater services at the best possible value to our customers while preserving natural water resources.
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Vision
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The Gwinnett Department of Water Resources will be widely recognized as a publicly-owned utility of the highest caliber in all aspects of its services and operations, through a commitment to and demonstration of service excellence to our customers.
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Values
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Responsiveness: We will provide water, wastewater, and stormwater services that are timely and serve the needs of our customers. Stewardship: We will act as wise and responsible caretakers and promoters of the financial, constructed, natural, and human resources entrusted to the department. Innovation: We will embrace new and better ways of achieving quality results through creativity, inventiveness, and adoption of appropriate new technology. Environmental Responsibility: We will manage water as a limited, but renewable, natural resource, in accordance with regulatory requirements, and through coordination, participation, and education with other stakeholder organizations. Strategic Thinking: We commit to implementing projects, programs, and processes that promote sustainability and meet the anticipated needs and challenges of the future. Integrity: We will act in an honest, ethical, professional, and respectful manner with each other and our customers, take personal responsibility, and be accountable for achieving results. Teamwork: We will promote unity and cooperation among staff, as well as with our customers and stakeholders, in order to meet the common purpose of achieving the mission, vision, and work of the department.
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Synopsis
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The Department of Water Resources (DWR) serves the Board of Commissioners (BOC), the Water and Sewer Authority (WSA), and the Stormwater Authority. The WSA approves agenda items for contracts and purchases greater than $500,000 and actually holds title to all department facilities. The WSA is the entity that borrows money for the County through bond issues; however, the County pledges its full faith and resources behind the bonds. This combination is one of the reasons Gwinnett County has obtained the coveted triple, triple-A credit rating for all of its bond purchases. The WSA consists of five members, one nominated by each commissioner, with a chairman elected by the WSA members. Each member serves a one-year term and commissioners typically appoint members at the first BOC meeting in January. The Gwinnett County Stormwater Authority Act signed by Governor Perdue on May 18, 2007, established Gwinnett County's Stormwater Authority. This legislation provided that the Stormwater Authority consist of a seven-member board. Members one through five were to be selected at-large and appointed by the Board of Commissioners of Gwinnett County.
Members six and seven were to be nominated by a majority vote of a committee composed of the mayor of each incorporated municipality that has agreed for Gwinnett County to provide stormwater services within its boundaries and shall be appointed to the Stormwater Authority by the Board of Commissioners of Gwinnett County.
DWR operates and maintains four wastewater treatment plants, which consist of 62.1 million gallons per day (mgd) of permitted treatment capacity. The department also operates and maintains two water production facilities, with a combined capacity of 225 mgd of drinking water for Gwinnett's citizens, and also supplies wholesale customers in the surrounding counties and municipalities. In addition to its plants, many of the remaining Water Resources employees work out of the Central Facility on Winder Highway. The department operates and maintains 236 sewage pump stations and associated force mains and 2,595 miles of wastewater collection sewers. Also operated and maintained is the water distribution system consisting of about 3,346 miles of water mains ranging in size from two inches to 78 inches in diameter. The water distribution system also has numerous water storage tanks and booster pump stations. The County has four pressure zones and DWR supplies drinking water to more than 740,000 people. The department also distributes reclaimed water to eight customers, including two golf courses, three parks, two commercial developments, and a stadium. Department employees manage all design and construction of water and sewer projects. The majority of the designs are done by consulting firms with the remainder done by employees. The oversight of construction is split between in-house inspectors with some construction inspection by consultants on very large projects. The Stormwater Utility manages all ambient water quality efforts and the watershed protection required by the state, handles stormwater issues related to new development and drainage complaints from citizens concerning existing developed areas, and coordinates closely with the Planning and Development Department in the permitting of new development. Gwinnett County has a Municipal Separate Stormwater Sewer permit from the state and manages the compliance efforts of the County and most of the cities that are co-permittees with the County. There are several Natural Resource Conservation Service (NRCS) floodwater control dams in the county. The County is responsible for maintaining and upgrading these structures as required by the state Safe Dams Act. The County is also responsible for flood control and setting the 100-year flood elevation to keep development out of the flood plain. The Department has also developed a Water Conservation Plan that identifies potential areas of water use reduction for all uses during all seasons, with particular emphasis on peak-period discretionary use. Among the purposes of the water conservation plan are these objectives: to encourage the wise use of water, to educate the public on the need to conserve water, to create industry awareness of the need to conserve water, and to reduce peak water demand and reduce water losses. The department is organized into operating divisions as follows: Department Director's Office Operations and Environmental Services - Water Reclamation
- Water Production
- Field Operations
- Stormwater
- Environmental Services
Business Services Infrastructure Development - Engineering and Construction
- Infrastructure Systems
- Asset Management
The department has a director and three deputy directors: Deputy Director for Business Services, Operations and Environmental Services, and Asset Management and Infrastructure Development. The divisions perform the following functions: Water Reclamation Division The Water Reclamation Division is responsible for the operation and maintenance of the County's four water reclamation facilities (wastewater treatment plants) and over 236 wastewater pump stations located throughout the County. Division personnel operate a flow management system which provides flexibility in the routing of wastewater flow and optimal utilization of treatment facilities. Water Reclamation Facility superintendents and their staff insure that the County's wastewater is treated to the levels complying with National Discharge Elimination System (NPDES) permits, and that facilities are maintained to provide a very high level of reliability. The majority of the reclaimed water is returned to the Chattahoochee River through a reuse line. A number of customers along the route of the reuse line use the reclaimed water for irrigation under the County's Reuse Permit. Reclaimed water is also discharged to the Yellow River in the southern portion of the County. Water Production Division This division operates water production facilities consisting of two raw water intake/pump station, two filter plants, 10 water storage tanks, and 20 booster pump stations, and is responsible for permit compliance with the state and federal Safe Drinking Water Acts. Field Operations The Field Operations Division is comprised of the following: Water Distribution, Waste Water Collections, Sanitary Sewer Evaluations, Meter Repair and Installation, Backflow Compliance and Inspections, and Dispatch. This division also fosters cooperative working relationships among DWR departments, intergovernmental and regulatory agencies, and various public and private groups. The Field Operations Division employs approximately 145 full-time employees that provide water and sewer services to approximately 240,000+ customer accounts. This division is also responsible for responding to 24-hour, 7-day emergency on-call duty for dispatch, water, sewer, and meter services. Stormwater This division is responsible for performing the engineering review of all stormwater related development permit applications. Stormwater Division staff review and investigate all drainage complaints and recommend solutions for those requiring action. Drainage engineering design is completed by staff or overseen if performed by outside contract. It also maintains stormwater pipelines, ditches, and other conveyance systems in County rights-of-way and easements. The Stormwater Division is also responsible for compliance with the Municipal Separate Stormwater Sewer Permit. The division also performs the stormwater master planning, ambient water quality monitoring, stormwater quantity, flood control, manages watershed protection efforts, and other related functions. Environmental Services The Water Resources Laboratory conducts the laboratory analyses required for both the Water Production and Water Reclamation Divisions. They perform compliance monitoring as required by permits and provide additional analytical data to help the operating staff monitor and optimize the operation of treatment facilities. Laboratory personnel do bacteriological monitoring of the distribution system throughout the county and test new lines to ensure that they meet the required standards prior to being connected to the distribution system. They provide additional water quality monitoring in the drinking water system and in the County's creeks, streams, and rivers. They provide customer service responding to questions on water quality in the County. The Industrial Pretreatment Program (IPP) operates as part of the laboratory and is responsible for permitting and monitoring industrial customers discharging to the County's sewer system. Enforcement activities and the Surcharge Program for high-strength waste are also the responsibility of IPP personnel. Business Services The Business Services Division of the Department of Water Resources is responsible for all water and sewer billing, collections, and customer service for over 230,000 customers. The division is also responsible for all operating and capital budgeting, financial analysis and reporting, inventory management, IT planning and support, and vendor invoice processing for the department. Engineering and Construction This division is primarily responsible for most of the department's capital improvement projects. They oversee the design and construction of all water lines, water treatment plants, booster pump stations, storage tanks, sewer lines, sewage pump stations, force mains, and water reclamation plants. They are also responsible for supporting the operations division in rehabilitation, replacement, and modification efforts associated with any infrastructure and treatment processes. Infrastructure Systems Infrastructure Systems (IS) Division has system-level responsibility for infrastructure development and construction. In addition, the division manages the department's water conservation efforts including reuse water program development and management. Asset Management The Asset Management Program is responsible for the development and implementation of information and decision-making processes with the objective to plan, create, acquire, maintain, operate, rehabilitate, replace, and dispose of assets in the most cost-effective manner, providing the required level of service for present and future generations. Specific responsibilities include the development of Strategic Asset Management Plans, implementation of a computerized maintenance management system for linear assets, conducting Business Case Evaluations, and project prioritization. 2010 Authorized Strength: 591 Operating Budget: 2010 Budget Appropriations Water and Sewer: $ 246,358,011 Stormwater Operations: $ 29,469,152
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Strategic Objectives
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The Strategic Plan for the Department of Water Resources is organized around five strategic initiatives. Each initiative is comprised of a set of strategic goals and associated strategies to achieve those goals. The initiatives are as follows: Effective Asset Management, Customer Service, Workforce Development, Financial Viability, and Enhanced Communications. Goals - Improving asset knowledge
- Aligning our Operations and Maintenance (O&M) approach with sound Asset Management
- Improving the CIP delivery process
- Creating an innovative and learning organization
- Ensuring a qualified, representative, and sustainable workforce
- Providing funding to achieve sustainable infrastructure
- Operating the Department using sound business principles
- Improving communications within DWR and with external stakeholders
- Communicating the value of our services to our customers
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Major Issues
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Continue activity with the Metropolitan North Georgia Water Planning District and comply with the Water and Wastewater Master Plan as needed to meet the needs of Gwinnett County citizens- Continue to create an environment of conservation to preserve water resources for present day and the future
- Make sure a fair and equitable rate and system development fee structure is in place to maintain the economic stability of the department's enterprise funds
- Continue compliance with state regulatory requirements on drought restrictions and encourage public awareness among Gwinnett County citizens
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Acting Director:
Lynn Smarr
678.376.6700
dwrdirector@gwinnettcounty.com
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Lynn is the Acting Director for the Gwinnett County Department of Water Resources. Prior to her role as Acting Director, she was the Assistant Director for the department. She graduated from Louisiana State University with a degree in civil engineering. Lynn began her career with Gwinnett County as an engineer in 1987. She has worked in the Engineering and Construction Division during her career with Water Resources and has managed significant projects that have greatly impacted the County's current infrastructure. Some of the major projects Lynn has managed include: Shoal Creek Raw Water Intake and Pump Station, 72" Raw Water Pipeline Corridor, and Upper Chattahoochee Interceptor and Tunnel projects. She is an active member of the Georgia Association of Water Professionals and the American Water Works Association. She has worked for Gwinnett County for 21 years. |
Program Specialist:
Frank Stephens
678.376.7133
Frank.Stephens@gwinnettcounty.com
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Frank has been with Gwinnett County since 1996. Prior to coming to Gwinnett, he worked for water and sewer utilities in Arkansas and Colorado. Previously, he worked for a state environmental regulatory agency and for a large environmental consulting firm in California. He is an alumnus of Leadership Gwinnett and the Regional Leadership Institute. He is a past president of Toastmasters and has presented papers on Gwinnett's advances in environmental stewardship at national conferences in Europe and Asia. Frank holds a bachelor's degree in liberal arts, a master's degree in environmental engineering, and a master's degree in public administration. He is currently pursuing his PhD in public administration at the University of Georgia. Frank and his family live in Gwinnett County near Lawrenceville. |
Business Services Deputy Director:
Peter Frank
678.376.6835
Peter.Frank@gwinnettcounty.com
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Peter began working for Gwinnett County in 2005. Prior to that, he was the Corporate Controller for OFS, Fitel, a manufacturer of fiber optic equipment, and before that he held senior financial leadership positions with three large high technology manufacturing companies. Peter earned his undergraduate degree in Accounting from Syracuse University in 1980 and his Masters of Business Administration degree from The Florida Institute of Technology in 1986. |
Operations Deputy Director:
Tyler Richards
678.376.6923
Tyler.Richards@gwinnettcounty.com
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Tyler began working for Gwinnett County in mid-2001. Prior to coming to Gwinnett County, she worked for the City of Atlanta where she managed the wastewater treatment facilities and pump stations. She also managed wastewater treatment plant studies and design projects and a multi-juris-dictional watershed study. She began her experience in environmental and water resources engineering in 1982. She has a master's degree in civil engineering from Georgia Tech and a bachelor's degree in biology from Rollins College. Tyler has published numerous papers on operations, management, and process control. She has also held many positions and received awards from the Georgia Water and Pollution Control Association and Water Environment Federation for service and significant contributions in wastewater operations. |
Asset Management & Infrastructure Development Deputy Director:
Ron Peters
678.376.7178
Ron.Peters@gwinnettcounty.com
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Ron began his career with Gwinnett County in 1984. Prior to that, he worked for the City of Atlanta Water Works Engineering Division as a draftsman. Ron has a Bachelor of Arts degree from Mercer University. He also has a Certificate of Local Government Management from The University of Georgia Carl Vinson Institute of Government. He is a member of the Georgia Association of Water Professionals and the American Water Works Association. He directly managed county construction contracts as well as private development water utility construction when he started with Gwinnett, and has served in such roles as Senior Construction Manager, Development Manager, Planning Division Director, and currently as Deputy Director. Ron was literally born into the water business, growing up in a city-owned house located on the property of one of the City of Atlanta water treatment plants where his father was the director. |
Stormwater Division Director:
Steve Leo
678.376.6949
Steve.Leo@gwinnettcounty.com
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Steve began his career as an Environmental Health Officer for a small shire in Australia, before commencing work as an environmental regulator for Australia's largest municipality, Brisbane City Council. While with Brisbane City, Steve was involved in the regulation of environmentally relevant activities. Steve moved to the United States in 1999 where he commenced work with County's Stormwater Management Division. Between 1999 and 2007 he oversaw the development of the County's Industrial Inspection program and managed the County's response to various federal, state, and regional stormwater planning mandates. He also assisted in managing the County's newly formed Stormwater Utility. In late 2007, he commenced work as the Stormwater Division Director.
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Infrastructure Systems Division Director:
Conrad Gelot
678.376.7120
Conrad.Gelot@gwinnettcounty.com
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Conrad, a registered Professional Engineer, has been with Gwinnett County since 1998. He has bachelor's degrees in computer science and in engineering from UNB and York University, and a master's degree in public administration from Queen's University. Conrad is a graduate of the Gwinnett LEAD and EXCEL programs. Before joining Gwinnett County, he held various positions with government and provincial agencies in Ontario, Canada including Program Advisor with the Interim Waste Authority and Engineering Manager with the Ontario Clean Water Agency. His career has spanned mining and ore processing, solid waste management and water and wastewater regulatory approval, infrastructure design, and construction, and he has led the development of Gwinnett's reclaimed water reuse program. |
Water Reclamation Division Director:
Holly Elmendorf, P.E.
678.376.7179
Holly.Elmendorf@gwinnettcounty.com
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Holly joined Gwinnett County in early 2000. Prior to coming to Gwinnett, she worked for the City of Atlanta where she most recently served as Manager of the Technical Services Branch of Wastewater Services. Technical Services included a variety of support services groups including engineering, research and development, process control, inspection and monitoring (industrial waste pretreatment program, inter-jurisdictional flow monitoring (industrial waste pretreatment program, inter-jurisdictional flow monitoring and grease program), and laboratories. She began her career in 1976 in environmental and water resources engineering working for state government, consulting engineers, and local government. She is a 1975 graduate of Duke University with a double major in economics and French. She earned a second undergraduate degree in civil engineering (BCE) at Georgia Tech where she was honored as the class' Outstanding Woman Engineer. She earned a master's degree in environmental engineering at Georgia Tech and is a registered professional engineer in Georgia. She has been active in the Georgia Association of Water Professionals and has served on and chaired various committees, and is a past chair of the Georgia Section of the Water Environment Federation. She is currently serving as one of Georgia's delegates to the Water Environment Federation, a national association for water professionals. She has received awards for her service in fostering the development of water professionals in Georgia. |
Water Production Division Director:
Neal Spivey
770.904.3200
Neal.Spivey@gwinnettcounty.com
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Neal has been with Gwinnett County since 1986 as Director of Water Production. Prior to coming to Gwinnett, he worked for the City of Atlanta Water Department for 20 years in various operations and laboratory capacities. He has been a certified Class I Water Treatment Plan Operator since 1972. He is a native Atlantan and a graduate of Georgia State University. He is past president of the Georgia Water and Pollution Control Association, the Georgia Water Wise Council, and past chair of the Georgia Section of the American Water Works Association (AWWA). Since 1992, Neal has been active in AWWA's Water For People program, helping to provide safe drinking water to communities in Honduras. He is also a member of the Water Environment Federation and the International Ozone Association. He has received numerous awards from both state and national organizations for his work in the field of water supply. He lives in Hall County. |
Engineering & Construction Division Director:
Richard Schoeck
678.376.6953
Richard.Schoeck@gwinnettcounty.com
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Rich has been with Gwinnett County since 2001 and is currently the Division Director of Engineering and Construction for the Department of Water Resources. His engineering career started with a private water utility (Continental Water Company) at St. Louis County Water Company in 1987. He then moved to the Florida Keys to work for the government water utility called the Florida Keys Aqueduct Authority in 1990. From there he took a job with Avatar Utilities in their Indiana subsidiary in 1992. This private utility was acquired by American Water Works Company (which owns and operates over 900 utilities in 23 states) in 1994 and Rich worked as an Operations Engineer for them until 2000, at which time he relocated to Atlanta, Georgia to be close to family. He spent a little over a year working with HDR as an Engineering Section Manager before coming to work for Gwinnett County as a Chief Engineer. Rich is a graduate of the Gwinnett LEAD program and a Georgia registered Professional Engineer. He has a bachelor's degree in civil engineering from the University of Missouri and he lives in Gwinnett County. |
Field Operations & Maintenance Division Director:
Jeff Boss
678.376.7007
Jeff.Boss@gwinnettcounty.com
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Jeff started working for Gwinnett County in 2008. His engineering/construction career has been varied with opportunities in both the public and private sector. He started his career in 1981 as a process engineer on a 55 MW electric blast furnace, has owned and operated his own construction company as well as worked for a large Midwest multifamily development company. He has also been a County Highway Engineer, County Engineer and Director of General services in several municipalities. He graduated from the University of Georgia in 1981 with an engineering degree and is a registered Professional Engineer in several states. He is a 2007 graduate of the University of North Carolina School of Government County Administration program. He is happy to be back home in Georgia and lives in Dacula. |
Business Manager:
Richard Platto
678.376.6879
Richard.Platto@gwinnettcounty.com
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Richard has been employed with Gwinnett County since 2005. Prior to his current position of Finance Manager in the Business Services Division of Water Resources, he was the Capital Budget Manager in the Budget Division of Financial Services. Prior to his employment with Gwinnett County, he held various finance and accounting positions at companies such as Deloitte & Touche, Scientific-Atlanta, Inc., Cox Communications, Inc, and Siemens Energy & Automation. He received his Bachelor of Business Administration, with a major in accounting, from Georgia State University. He also is a Certified Public Accountant, licensed in the state of Georgia. Richard is a native of Atlanta and has lived in Gwinnett County for nine years.
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Special Projects Manager:
Adam Minchey
678.376.7150
Adam.Minchey@gwinnettcounty.com
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Adam has been with Gwinnett County since 1990 and has served as Director of Engineering and Construction since 1999. Prior to coming to Gwinnett County, he worked in the United States Peace Corps/Honduras, where he managed the Municipal Development Program in Choluteca, the country's third largest city. Before joining the Peace Corps, he had held numerous positions in the engineering and construction field since 1979. He holds a bachelor's degree in civil engineering from Georgia Tech and is a registered professional engineer in the State of Georgia. He is fluent in Spanish. He lives in the Buford area. |
Asset Management Program Manager:
George Kaffezakis
678.376.7119
George.Kaffezakis@gwinnettcounty.com
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George has been with Gwinnett County since 2002, serving much of that time as Chief Engineer, responsible for the design and construction of water and sewer assets. In his current position he is tasked with developing an integrated Asset Management Program. Prior to joining Gwinnett County, George was responsible for the design, permitting, construction, and operations for landfills in the Southeastern United States and Puerto Rico as a consultant and owner. He started his engineering career as a geotechnical engineer, designing dams and foundations for commercial structures. He holds a bachelor's and master's degree in civil engineering from Georgia Tech and is a Professional Engineer in Georgia. He is fluent in Greek. He lives and has served on various committees in the Berkeley Lake community of Gwinnett County. |
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