Customer Service Questionnaire

We value our customers and sincerely appreciate the privilege of providing your fire and emergency services needs.
Please help us improve our services by answering the questions below. Thank you for your time.

Have you ever utilized the services of Gwinnett County Fire and Emergency Services?

Yes
No

If Yes, was it for?

Fire
Medical
Other (Inspections, Education, etc.)

Please rate our service Very
Satisfied		 Satisfied Adequate Unsatisfied Very
Unsatisfied
Were our personnel polite and courteous?
How do you rate our personnel's
competence, courtesy, and concern for your need?
Did our personnel take care of
you in a professional manner?
Did our personnel explain the
action/treatment needed in an understandable way?
Did we answer your questions in
an understandable way?
How do you rate our overall performance?

What expectations or services do you expect the Gwinnett County Fire and Emergency Services to provide for the citizens of Gwinnett County?

What additional services or programs would you like to see your fire department provide?

What are qualities that you consider necessary for good emergency service?

Any additional suggestions?
We welcome and encourage your recommendations and suggestions for improvement.

If you want us to contact you regarding this survey or our services

Name :
Telephone Number :