Selection Process

Gwinnett County 911 has a comprehensive process to ensure the selection of the most suitable applicants for our 911 Communication Officers. It is our goal to select the applicants with the highest degree of knowledge, skills and abilities to serve the citizens and visitors of Gwinnett County.

The background investigation takes approximately eight weeks to complete. Applications are screened in Human Resources and qualified applications are sent to the Police Department. Applicants are then scheduled for the various steps in Phase I.

The first phase will consist of, but is not limited to, the following:

  1. Preliminary Orientation – This step provides the applicant with some basic information about the Communications Officer position. Personal information, such as: educational background, employment history and personal data (i.e. credit history, driving record, criminal history) are also gathered.
  2. Criticall” job simulation exercise – This exercise exists of both audio and video exercises.
  3. Oral Interview

Once the applicant successfully completes Phase I, they are placed on an applicant register. If the applicant is selected, they are given a conditional job offer. If the applicant successfully passes all the steps in Phase II, they are given a final job offer.

The second phase will consist of, but is not limited to, the following:

  1. Polygraph examination
  2. Physical examination / drug screening
  3. Psychological testing