1. Dial the digits 9-1-1 form any residential, cellular, or coin operated
phone. If your business or school is on a PBX system that requires you to dial
another digit (often “9” to reach an outside line) dial the digit,
then 911(e.g. 9-9-1-1)
2. Report the nature of your call: police, fire, or medical. Give the location
of the incident, your name, and your phone number. Be prepared to answer the
dispatcher’s questions in detail. In life-threatening situations, the
dispatcher continues to ask questions while units are dispatched to the location
you provided.
3. If you are reporting a crime and a person is involved, pay close attention
to a physical description. If a vehicle is involved obtain the color, year,
make and direction of travel if possible. Never place yourself in danger to
obtain information.
4. When reporting a fire, tell what is on fire and whether anyone is in danger
such as inside a vehicle or structure. Advise if hazardous material is involved.
Do not place yourself in danger.
5. If you are reporting a medical emergency be prepared to answer certain questions
about the patient. This information will help the dispatcher send the appropriate
emergency equipment. Be prepared to receive instructions to assist with the
medical emergency before the paramedics arrive. Remember that the operator
will continue to ask questions and provide instructions while help is dispatched
and is on the way.
