The following guidelines should be followed when asking for assistance or
reporting an incident within Gwinnett County
1. When to dial 9-1-1
The citizens of Gwinnett County should dial 911 to report any incident that
requires immediate dispatch of police, fire, or an ambulance.
a. Medical Emergency
b. Fire
c. Motor Vehicle Accidents
d. Suspicious Vehicles or persons
e. To report incidents of auto theft, burglary, rape, arson, assault, robbery,
shoplifting, disturbances, theft, domestic violence, fights, missing persons,
shootings, stabbing, destruction of property, all crimes in progress or just
occurred, etc
f. To report road hazards, drunk drivers or reckless drivers, wires down,
tornado’s
If you are unsure your situation is an emergency, call 911
2. When to dial the non-emergency number. 770-513-5100
The citizens of Gwinnett County may call the Non-emergency number 770-513-5100
to report non-urgent incidents that require a police response such as loud
music, lost wallets, cell phones, and passports, non-violent animal complaints,
etc. The same dispatchers who answer the 911 calls also answer the non-emergency
number, so be patient. 911 calls will be answered first then the non-emergency
phone.
3. When to directly call the Sheriff, Police, Fire Departments
Residents should contact their local agencies at their regular number for
information or administrative calls such as:
a. Sheriff: Contact the Gwinnett County Sheriffs office at
770-619-6500 when requesting information on prisoners, warrants, and the civil
process.
b. Police: Contact the Gwinnett County Police at 770-513-5000 when Requesting
information of towed vehicles, obtaining copies of reports, traffic ticket
information, follow-up on reports or to speak with a specific officer or detective.
c. Fire/EMS: Contact Gwinnett County Fire Department at
678-518-4800 when requesting information on burning permits, inspections and
billing questions, and educational presentations. The numbers for individual
fire stations cannot be given out.
