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Q. What should I do if I have discolored water?
A. Go to the water spigot at the front of the house, where you would attach a garden hose, and run water for 5-10 minutes. Next, run cold water inside the house until clear water flows from each faucet. While the water is discolored, avoid doing laundry and running hot water. Until the water clears, you may also want to turn off your icemaker. The discolored water is from sediment that is sometimes found in the bottom of pipes, which has been stirred up in the water. While it may be unsightly, the discolored water is safe to use for any purpose.
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Q. If I need repairs, how long will the water be off?
A. The repair crew will work as efficiently as possible until the repair is completed. Unless some complications arise, you can expect to have the water turned on within 8 hours.
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Q. What should I do if my pipes are making noise?
A. Usually, noise from pipes results from air in the lines. Once again, go to the water spigot at the front of the house run the water for a few minutes. Next, go to the highest point in the house, usually an upstairs shower. Turn on the cold water in the shower for approximately 5 minutes. The air in the pipes should rise to the highest point and be released, alleviating the noise problem.
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Q. If I have a leak on my side of the water meter, how do I turn off the meter?
A. Look for the pipe that runs from the meter toward the road (Note: it may be covered by earth and difficult to see). At the top of this pipe is the cut-off valve. (It looks somewhat like a brass stove knob.) Turn the knob one-quarter turn. It will only turn in one direction, usually clockwise. When the holes on the side of the knob are lined up, the water will be turned off.
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