ATTENTION

Extreme fire danger caused by ongoing drought has prompted a temporary ban on the following: all outdoor burning; smoking, grilling, and campfires in all County-operated parks; and fireworks usage.
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Due to scheduled system maintenance, several online services will be unavailable on
Saturday, December 10, from 9:00 AM until 5:00 PM
.

Due to scheduled system maintenance, several online services will be unavailable on
Saturday, December 10, from 9:00 AM until 5:00 PM
.


The services affected are:

  • Online Water Bill Payment and Self Service Forms
  • Licensing and Revenue Services
  • ESS (Employee Self Service)
  • Citizen Self Service
  • SRM (Supplier Relationship Management)

We apologize for any inconvenience that this required outage may cause.

Pay Water Bill Online

Georgia EPD Drought Response Level 2

On November 17, 2016, the Georgia Environmental Protection Division declared a Level 2 drought response for 52 Georgia counties, including Gwinnett.  In response to this declaration, Gwinnett County Department of Water Resources would like to remind residents of current watering restrictions, as well as other ways to conserve water.

Outdoor Water Use Restrictions

For planting, growing, managing or maintaining ground cover, trees or shrubs, watering with an irrigation or sprinkler system is allowed on the following schedule:

  • Even numbered addresses (those ending in 0, 2, 4, 6 or 8) may only water on Wednesday and Saturday, before 10 a.m. and after 4 p.m.
  • Odd numbered addresses (those ending in 1, 3, 5, 7 or 9) may only water on Thursday and Sunday, before 10 a.m. and after 4 p.m.

For washing vehicles, homes, driveways and other structures:
  • Personal use of water to wash vehicles or pressure wash structures is not allowed.
  • Commercial car washes and pressure washing businesses are allowed to operate as usual.

You can use water outdoors any time for:

  • Drip or soaker hose irrigation
  • Watering personal food gardens
  • Hand watering with a hose that has an automatic cut-off, or with a handheld container
  • Irrigation of athletic fields, golf courses, or public turf grass recreational areas
  • Hydro seeding
  • Water from a private well
  • Commercial agricultural operations
  • Irrigation of plants held for sale, resale, or installation
  • Installation, maintenance, or calibration of irrigation systems
  • Alternative sources of water (grey water, rain water, condensate, etc.)

Click here for Frequently Asked Questions about the current guidelines for Outdoor Water Use.

More information is available from the Metropolitan North Georgia Water Planning District, the My Drop Counts website and the Georgia Environmental Protection Division.

Conserving Water

Gwinnett County Department of Water Resources encourages water conservation year round and provides information on our website to help residents conserve water.  Click here to visit our Conservation Page.


2015 Consumer Confidence Report

The Department of Water Resources has published the annual Consumer Confidence Report containing important information about the quality of your drinking water. Gwinnett County’s water is tested for various organic and inorganic substances in strict adherence to state and federal regulation.  In 2015, there were no EPA Safe Drinking Water Act violations to report.

Visit www.gwinnettwaterwords.com to view the annual water quality report and learn more about your drinking water.


Questions about Lead?
Click here for more information.
Beware of utility bill scams
There is currently a scam circulating throughout the nation where scammers are claiming that the president or the federal government will provide credits or apply payments to utility bills. Residents may be contacted by email, U.S. mail, social media, text, or direct phone calls. The scammers request residents’ Social Security numbers and other personal information, and then give victims fraudulent banking information to use to pay their utility bills.

The Department of Water Resources offers the following tips to prevent becoming a victim of these scams:

  • Please do not provide your personal or financial information to anyone you do not know
  • If you suspect you have been contacted by these scammers, contact your local police department
  • Do not attempt to make payments for utility bills using financial information from someone else

Water and sewer line repairs
Property owners, please note that any water and sewer lines built on your property to serve your home or business belong to you. You are responsible for making any needed repairs or maintenance either inside your building or outside on your property between your building and the water meter or sewer main.

Many private companies offer services and insurance coverage for such repairs. County policy does not allow us to recommend or endorse any particular company.

Customer Self Service Forms
Click here for online self service form for Automatic Payment.
 
Department of Water Resources
Water Resources Department
684 Winder Highway
Lawrenceville, GA 30045

Helpful Contact Phone Numbers
For a list of Water Resources contact phone numbers, click here.

Water Resources Careers
At Gwinnett County, we believe that a career in water resources is both satisfying and rewarding. Professionals in the water industry are directly involved in protecting and preserving the health of the community and environment. There are also a vast number of job opportunities that exist within the industry. Please visit www.H2Opportunity.net for more information on careers in the water industry.

Toilet Rebate Program

Toilet Rebate Program Information