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New Address for Mailed Payments Effective May 1

If you pay your bill by mail, please note that effective May 1, we will have a new address for payments that are mailed:

Gwinnett County Department of Water Resources
P. O. Box 71225
Charlotte, NC 28272-1225

If you are using an online bill pay service please be sure to update this new mailing address through your bank.

Consumer Confidence Report

The Department of Water Resources has published the annual Consumer Confidence Report containing important information about the quality of your drinking water. Gwinnett County’s water is tested for various organic and inorganic substances in strict adherence to state and federal regulation.  In 2017, there were no EPA Safe Drinking Water Act violations to report.

Visit to view the annual water quality report and learn more about your drinking water.

Georgia EPD Drought Response Lifted for Gwinnett

On March 8, 2018, the Georgia Environmental Protection Division lifted the Drought Response Level 1 for Gwinnett and 11 other counties.  This means that the entire state is following the non-drought outdoor water use schedule.  Gwinnett County Department of Water Resources would like to remind residents of the non-drought watering schedule, as well as other ways to conserve water.

Watering Schedule

Gwinnett County follows the state’s year-round non-drought outdoor watering schedule, which allows landscape and lawn irrigation, before 10 a.m. and after 4 p.m.  Click here for more information on Non-drought Outdoor Water Use.

Conserving Water

Gwinnett County Department of Water Resources encourages water conservation year round and provides information on our website to help residents conserve water.  Click here to visit our Conservation Page.

We offer water conservation workshops, and provide residents with home conservation and toilet leak detection kits. 

Our Water on Wheels initiative is an in-classroom program that travels to Gwinnett County schools.  Students participate in engaging hands-on lessons that teach the importance of water conservation and foster attitudes that will inspire life-long water efficient behaviors.  Teachers are invited to email to have Water on Wheels visit your classroom.

Water Science with Wade is our professionally produced video series for 3rd, 4th and 6th graders. The videos use humor, animated graphics and live action to engage students and teach the importance of protecting and conserving our water resources.  Click here to view the videos.

Questions about Lead?
Click here for more information.
Beware of utility bill scams
There is currently a scam circulating throughout the nation where scammers are claiming that the president or the federal government will provide credits or apply payments to utility bills. Residents may be contacted by email, U.S. mail, social media, text, or direct phone calls. The scammers request residents’ Social Security numbers and other personal information, and then give victims fraudulent banking information to use to pay their utility bills.

The Department of Water Resources offers the following tips to prevent becoming a victim of these scams:

  • Please do not provide your personal or financial information to anyone you do not know
  • If you suspect you have been contacted by these scammers, contact your local police department
  • Do not attempt to make payments for utility bills using financial information from someone else

Water and sewer line repairs
Property owners, please note that any water and sewer lines built on your property to serve your home or business belong to you. You are responsible for making any needed repairs or maintenance either inside your building or outside on your property between your building and the water meter or sewer main.

Many private companies offer services and insurance coverage for such repairs. County policy does not allow us to recommend or endorse any particular company.

Customer Self Service Forms
Click here for online self service form for Automatic Payment.
Department of Water Resources
Water Resources Department
684 Winder Highway
Lawrenceville, GA 30045

Helpful Contact Phone Numbers
For a list of Water Resources contact phone numbers, click here.

Water Resources Careers
At Gwinnett County, we believe that a career in water resources is both satisfying and rewarding. Professionals in the water industry are directly involved in protecting and preserving the health of the community and environment. There are also a vast number of job opportunities that exist within the industry. Please visit for more information on careers in the water industry.

Toilet Rebate Program

Toilet Rebate Program Information