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Gwinnett celebrates Water Professionals Appreciation Week

The Georgia General Assembly recently established a "Water Professionals Appreciation Day" in early May to promote awareness of the importance of water resources to the health of our communities and the environment. This is also a day to bring attention to the thousands of dedicated professionals who work every day to keep our water flowing, our wastewater treated, and our streams clean. Gwinnett County Department of Water Resources professionals are committed to operating and maintaining the County’s water and waste water treatment facilities, along with thousands of miles of water, sanitary sewer, and stormwater conduits to ensure that our water resources are properly managed and protected.

Gwinnett County will celebrate water and water professionals with several weekend events surrounding the May 5 Water Professionals Appreciation Day observance.  Please join us to learn more about water use and water stewardship in your community by getting involved in one of the following events!

May 2 • Great Gwinnett Wetlands Cleanup
Join Gwinnett Clean and Beautiful and the Department of Water Resources as we work together with hundreds of community volunteers to protect and enhance our water resources and wetlands.

NOTE: This is an event that was re-scheduled from April 25 due to inclement weather.

Sign up at

May 2 • Yellow River Water Reclamation Facility Tour
Ever wondered what happens to the water you use after it goes down the drain? This is a great opportunity to see the advanced processes used to clean waste water before it is returned to the environment.

May 9 • Shoal Creek Water Treatment Plant Open House
So, how does the water get from Lake Lanier to your faucet? Take a behind the scenes tour and have all your questions answered!

Check out the Volunteer Opportunities page for more details about these events.

New water and sewer rate structure eliminates planned January increase
The Gwinnett County Board of Commissioners last month adopted a water and sewer rate resolution that eliminates an increase in rates that was scheduled to take effect on January 1, 2015. Without this action, water rates would have increased by approximately 3.5 percent and sewer rates would have increased by about 10 percent. The new rate resolution was also approved by the Gwinnett County Water and Sewerage Authority in December.

As has been the County’s practice, the newly adopted rate resolution covers several years, or the period of 2016 – 2021. Modest rate changes of approximately 1.5 percent for water and about 2 percent for sewer are planned in 2017, 2019 and 2021.

“This plan provides an appropriate funding level for the water and sewer system’s operations and maintenance needs in the future,” said Commission Chairman Charlotte Nash. “The efforts of Water Resources Director Ron Seibenhener and his staff to control costs put us in a position where we could forego the planned increase in 2015. The district commissioners and I know that rates have risen considerably over the last few years, and we felt that we needed to give this relief to the ratepayers.”

Seibenhener cited several examples of efficiency improvements and cost reductions, including process changes at water treatment and water reclamation facilities that have reduced the use of both chemicals and power. The department has reduced water loss throughout the system with an advanced leak detection program and lowered the number of costly equipment failures with staff training focused on improving preventive maintenance. “Most importantly, we have optimized our capital program to ensure the right projects are happening at the right time in the right way,” added Seibenhener.

Gwinnett County has also taken advantage of favorable credit ratings and low interest rates to refinance water and sewer bonds. Interest savings on long-term debt for capital projects as a result of refunding are approximately $30 million, freeing up funding for other purposes.

Under the new resolution, basic water rates for a residen­tial home will remain $4.85 per 1,000 gallons through the end of 2016. Residential water rates will increase by 7 cents per 1,000 gallons every other year starting in 2017, topping out at $5.06 per 1,000 gallons in 2021. Residential sew­er rates will remain $7.82 per 1,000 gallons for the next two years. Rates will increase in alternating years beginning in 2017 for a total increase of 48 cents per 1,000 gallons during the seven-year period.

Beware of utility bill scams
There is currently a scam circulating throughout the nation where scammers are claiming that the president or the federal government will provide credits or apply payments to utility bills. Residents may be contacted by email, U.S. mail, social media, text, or direct phone calls. The scammers request residents’ Social Security numbers and other personal information, and then give victims fraudulent banking information to use to pay their utility bills.

The Department of Water Resources offers the following tips to prevent becoming a victim of these scams:

  • Please do not provide your personal or financial information to anyone you do not know
  • If you suspect you have been contacted by these scammers, contact your local police department
  • Do not attempt to make payments for utility bills using financial information from someone else

Water and sewer line repairs
Property owners, please note that any water and sewer lines built on your property to serve your home or business belong to you. You are responsible for making any needed repairs or maintenance either inside your building or outside on your property between your building and the water meter or sewer main.

Many private companies offer services and insurance coverage for such repairs. County policy does not allow us to recommend or endorse any particular company.

Customer Self Service Forms
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Department of Water Resources
Water Resources Department
684 Winder Highway
Lawrenceville, GA 30045

Helpful Contact Phone Numbers
For a list of Water Resources contact phone numbers, click here.

Water Resources Careers
At Gwinnett County, we believe that a career in water resources is both satisfying and rewarding. Professionals in the water industry are directly involved in protecting and preserving the health of the community and environment. There are also a vast number of job opportunities that exist within the industry. Please visit for more information on careers in the water industry.

Toilet Rebate Program

Toilet Rebate Program Information