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Gwinnett County offers storm debris removal along county, state roads

To assist residents with disposal of yard debris caused by Tropical Storm Irma, Gwinnett County will provide free storm debris removal along county and state roads.
Click here for more information.
FAQs & Resources
Senior Helpline
Other Related Contacts
Gwinnett Coalition for Health & Human Services
Questions about Senior Services
Questions about Volunteering with Seniors
Questions about Volunteering with Children and Families


Senior Helpline
This is a free service which provides seniors and their caregivers answers to questions about senior issues. It offers up-to-date information on housing, nutrition, social security, legal aid, counseling, education, recreation, rehab services, health care, Medicare and Medicaid, adult abuse and neglect, nursing homes and much more. Call 678.377.4150 Monday through Friday from 8:00am to 5:00pm.

If you would rather speak to someone in person, please visit the Gwinnett Senior Services Center at 567 Swanson Drive, Lawrenceville, GA 30043.

Other Related Contacts
The support resources listed below can provide personal assistance with most problems.

Gwinnett Coalition HELPLINE770.995.3339
United Way of Metropolitan Atlanta211 or 404.614.1000
Gwinnett County Senior Services Helpline678.377.4150
View Point Health1.800.241.3175
Gwinnett Health Department770.339.4283
Department of Family Services (DFCS)678.518.5500
Environmental Health770.963.5132

Gwinnett Coalition for Health & Human Services
The Gwinnett Coalition for Health and Human Services is a nonprofit organization dedicated to addressing the health and human service needs of everyone in Gwinnett County, Georgia.

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Questions about Senior Services
How do I become a participant at one of the three senior centers?
If you are 60 years or older and a Gwinnett County resident, an assessment will be taken to determine if the center suits your needs. You should be able to function with minimal assistance. There is no application or fee, but you must provide your address, phone number and emergency contact information.

What are the hours of operation?
Activities are scheduled Monday to Friday from 9:00am until 1:00pm.

Do you provide transportation?
There is limited transportation available. Transportation to and from the centers is provided by a contractor and must be arranged through the center Manager on a scheduled basis.

If I have my own transportation, do I have to follow a set schedule?
No, you may feel free to come to the center at your convenience.

Are meals served at the centers and is there a cost?
Yes. Breakfast and lunch is available at the center. There is no charge, but you may make a donation to help to offset the cost of the meals. If you have dietary restrictions, you are welcome to bring your meal from home so you may still enjoy the fellowship. A microwave and refrigerator are available for your convenience.

What activities are offered at the center?
Each month a calendar of activities is posted at the center. You may also check the appropriate center and click on the calendar of events.

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Questions about Volunteering with Seniors
General

What is Volunteer Gwinnett?

Volunteer Gwinnett is a countywide volunteer program designed to involve more residents in volunteer activities associated with County government. Volunteers have been an important part of some County departments and agencies for many years.

What is Volunteer Gwinnett – Senior Services?

Volunteer Gwinnett – Senior Services is a volunteer initiative of Gwinnett County Senior Services designed to engage groups and individuals with meaningful opportunities to assist local seniors and grandfamilies.

I am currently registered in another Volunteer Gwinnett program. Do I have to complete additional paperwork in order to participate with Volunteer Gwinnett – Senior Services?

Depending on the program that you are currently registered with, you may be required to complete additional paperwork in order to participate in Volunteer Gwinnett – Senior Services. Please call 678.377.6716 for details.

I am currently a registered volunteer in Volunteer Gwinnett – Senior Services. Do I have to complete additional paperwork in order to participate in another volunteer opportunity found at
www.volunteergwinnett.net.
In most cases, you will be required to complete a simple online registration for this opportunity. In addition, some opportunities may require additional paperwork. For details, please contact the Project Organizer listed for the opportunity you are interested in.

Are there any required time commitments to volunteer?

Volunteer assignments are based on individual skills, interests, and hours that our volunteers prefer to work. There are no time commitments for most assignments. We do prefer that home-delivered meals volunteers commit to a three-month term, but currently, this is not a requirement.

I want to help local seniors but performing physical tasks isn’t for me. How can I help?

We encourage you to look into Friends of Gwinnett County Senior Services (Friends). Friends is a nonprofit 501(c)(3) volunteer-run organization dedicated to raising funds to privately support or supplement select Gwinnett Senior Services programs. Friends organizes exciting charity events that include an annual golf tournament and a silent auction. This is a fun way for volunteers to become advocates of senior initiatives while exercising special skills to help Gwinnett seniors. For more information about Friends, please call 770.822.8067, email jennifer.orton@gwinnettcounty.com or visit www.fogcss.com.

Does Volunteer Gwinnett – Senior Services offer internship opportunities?

Yes. While opportunities are limited, Gwinnett Senior Services does offer seasonal internship opportunities. Please call 678.377.6716 for details. 

Group projects
I am part of a group that is interested in performing a one-time group volunteer project. How do I get started?
All groups are required to have at least one fully-registered Group Leader in attendance with your group while on assignment. Group Leaders can register by completing and returning the Volunteer Application Packet. For one-time projects, all attending group members are only required to complete and return a Waiver of Liability Form prior to your group project.

I am part of a group that is interested in performing a long-term volunteer project, such as home-delivered meals. How do I get started?

All group members are required to register by completing and returning the Volunteer Application Packet.

My group is interested in performing a group project at a senior activity center. Is this possible?

Yes. Group projects at a senior activity center need to be proposed at least one month in advance to allow our centers time to coordinate around center activities. Our centers operate Monday through Friday from 8:00am to 4:30pm. Weekend and evening opportunities are unavailable at this time. To inquire about the availability of a group project at a senior activity center, please speak with the Activities Specialist at the center where you would like to perform your project. Click here for contact information.

What other kinds of group projects are available?

If we cannot fit your group in at a senior activity center, our alternative is to find a project that will take place at the home of a local senior. This type of opportunity is based on requests for assistance from local seniors. Please call 678.377.6716 to inquire about available group projects at a senior’s home.

Home-Delivered Meals Program
What is the Home-Delivered Meals Program?
Formerly known as the Meals on Wheels Program, the Home-Delivered Meals (HDM) Program utilizes volunteers to deliver nutritionally meals to local seniors who cannot reliably prepare a meal for themselves. Volunteers are asked to pick up meals from a location in their delivery area and deliver the meals to local seniors Monday through Friday from 8:00am until noon.

I am interested in joining the Home-Delivered Meals Program. How do I get started?

Please visit www.volunteergwinnett.net, click on “Search for Volunteer Projects,” and locate the opportunity called “Home Delivered Meals to Seniors”. Please note that due to the popularity of this assignment, opportunities may be limited. Please call 678.377.6716 for details.

Does the Home-Delivered Meals Program operate on weekends?

No. The Home-Delivered Meals Program currently operates Monday through Friday from 8:00am until noon.

Does the Home-Delivered Meals Program offer vehicles for volunteers to use while volunteering?

No. Home-Delivered Meals volunteers are required to use their own vehicles with valid, current insurance in order to perform this task.

Will the Home-Delivered Meals Program reimburse me for mileage while volunteering?

No. While we understand that gas can be expensive, Home-Delivered Meals volunteers perform this task with the understanding that this expense is considered a donation to the seniors we serve.

Skill-based opportunities
I am a retired or unemployed RN, LPN, CNA, or physician and I am interested in opportunities to share my medical expertise with seniors. Do you offer this type of opportunity?
While volunteers are strictly prohibited from performing medical procedures while on assignment, there are opportunities that may benefit from your expertise. Please call 678.377.6716 for details.

I intend to perform home repairs for seniors in a volunteer capacity. How does this program work?

Home repairs are a constant need for our seniors and home repair volunteers are always in high demand. Seniors are first referred to our Information and Assistance Specialist to assess their level of need. If they qualify, volunteers are asked to evaluate and estimate the cost of needed repairs. Repairs will be completed in coordination with our Volunteer Specialist.

I am looking for volunteer yard work opportunities. Will I be provided with lawn care equipment or will I be required to provide my own?

Gwinnett County seniors often have the need for lawn care services as many are unable to get out and perform these tasks on their own. In most cases, you will be asked to provide your own equipment to complete these tasks.

I am a professional teacher or instructor and I would like to provide classes at a senior activity center. How do I get started?

Gwinnett County Senior Services may be able to utilize your expertise to conduct a presentation, series of presentations, or hands-on classes at one or more of our centers located in Buford, Centerville, Lawrenceville, and Norcross. Please contact a center where you intend to provide these services for details.

I provide a support group for seniors and would like to conduct meetings at one of your centers. How do I get started?

Appropriate support groups are a valuable service to Gwinnett County citizens. Please contact a center where you intend to provide these services for details.

I want to get involved over the holidays. What kind of opportunities do you typically have available during this time of year?

The holidays typically present a number of opportunities to assist seniors. Opportunities include, but are not limited to food and clothing drives; holiday gift collection for seniors; gift-wrapping parties; serving holiday meals to seniors; portable heater collection and delivery; assistance with special events; and much more.

Youth volunteers
I am under 18 and I need to volunteer for school. Is this possible?
Unfortunately, Gwinnett County Senior Services has discontinued offering volunteer opportunities to individual youth. One-time projects for groups of youth are still available. If you are under 18 and not part of a group, we recommend that you contact Volunteer Gwinnett – Parks and Recreation at 678.277.0900 to inquire about available opportunities for youth.

I am under 18 and I am part of a group of youth (under 18) who want to perform a one-time group project. How do we get started?

Please see Group Projects

I am an adult who supervises a group of children and I want my group to produce hand-made gifts at my facility and then deliver these gifts to seniors. If I deliver these gifts to your center without my group of children present, do the children still need to complete a volunteer application?

No. While these children volunteered their time to create hand-made gifts and their efforts are certainly appreciated, we do not require these children to complete an application because they will not be present at the time of the presentation of gifts.

I am an adult (18+) and I would like to bring my child along with me while on assignment. Is this possible?
In most cases, yes. Some activities may be inappropriate for children. Please call 678.377.6716 for details.

Background checks
I completed a background check through my company or organization and have been approved to work. Is a background check still required by your organization in order to volunteer?
Yes. Due to legal complications we cannot use a background check performed by any entity other than Gwinnett County Senior Services.

Can I use the background check performed by Gwinnett County Senior Services for another job or volunteer opportunity outside of Volunteer Gwinnett?
No. Strict laws protect the chain of custody of these background checks. Gwinnett County will not share the background check with any outside entity at any time. For a listing of all other volunteer opportunities available to you, please go to www.volunteergwinnett.net.

Community service
I need community service hours from a 501(c)(3) non-profit organization. Can I complete my hours with Volunteer Gwinnett – Senior Services?
No. Volunteer Gwinnett – Senior Services is not a 501(c)(3) non-profit organization. If you do need to serve your hours with this type of organization, please call 770.995.3339 to inquire about the availability of volunteer opportunities with the Gwinnett Coalition for Health and Human Services.

I need community service hours to report to a probation officer, lawyer, or court official. Does the Volunteer Gwinnett – Senior Services offer these opportunities?

Volunteer Gwinnett – Senior Services offers community service opportunities on a limited, first-come, first-served basis. Completing the application does not guarantee that a project will be provided. All letters stating a project’s completion are provided only when the total number of required hours is completed. 

Can I donate goods in exchange for court-mandated community service hours?

No. Community service hours will only be rewarded when an assigned project is completed.

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Questions about Volunteering with Children and Families
General

What is Volunteer Gwinnett?
Volunteer Gwinnett is a countywide volunteer program designed to involve more residents in volunteer activities associated with County government. Volunteers have been an important part of some County departments and agencies for many years. The County is expanding the volunteer program with a bold goal of reaching one million volunteer hours by 2015. Visit www.volunteergwinnett.net to view and register for available volunteer opportunities.

What is Volunteer Gwinnett – Health and Human Services?

Volunteer Gwinnett – Health and Human Services is a volunteer initiative of Gwinnett County Health and Human Services designed to engage volunteers with opportunities to assist families and youth through programs provided at a local human services center.

I am a registered Health and Human Services volunteer and I am interested in participating in another volunteer opportunity found on
www.volunteergwinnett.net. Do I have to complete additional paperwork in order to participate in this opportunity?
In most cases, you will not be required to complete additional paperwork. However, please contact the Project Organizer listed for the opportunity in question to inquire about any additional project requirements.

Skill-based opportunities
I am a professional teacher or instructor and I would like to provide classes at a center. How do I get started?
If you are a professional or experienced teacher or instructor and you can supply your own course materials, Gwinnett County Health and Human Services may be able to utilize your expertise to conduct a presentation, series of presentations, or hands-on classes at one or more of our centers located in Buford, Centerville, and Norcross. Please contact a center where you intend to provide these services for details.

I provide a support group and would like to conduct meetings at one of your centers. How do I get started?

Appropriate support groups are a valuable service to Gwinnett County citizens. Please contact a center where you intend to provide these services for details.

I want to get involved over the holidays. What kind of opportunities do you typically have available during this time of year?

The holidays typically present a number of opportunities for volunteers. Opportunities include, but are not limited to food and clothing drives; holiday gift collection for children; assistance with special events; and much more.

I am interested in volunteering and/or mentoring youth. Do you offer any opportunities like this?

You may contact one of our centers located at Buford, Centerville, or Norcross which offer such programs for youth.

Youth Volunteers
I am under 18 and need to volunteer for school. How do I get started?
All youth volunteers under 18 are required to have a supervising parent/guardian present at all times during your volunteer project. Please be sure to arrange with your parent/guardian an appropriate schedule when the two of you can perform a desired project.

I am under 18 and I am part of a group of youth (under 18) who want to perform a group project. How do we get started?

Group Volunteers

Background Checks
I had a background check through my company or organization and have been approved to work. Is a background check still required by your organization in order to volunteer?
Yes. Due to legal complications we cannot use a background check performed by any entity other than Gwinnett County Health and Human Services.

Can I use the background check performed by Gwinnett County Health and Human Services for another job or volunteer opportunity outside of Volunteer Gwinnett?

No. Strict laws protect the chain of custody of these background checks. Gwinnett County will not share the background check with any outside entity at any time. For a listing of all other volunteer opportunities available to you, please go to www.volunteergwinnett.net.

Community Service
I need community service hours to report to a probation officer, lawyer, or court official. Does the Health and Human Services Volunteer Program offer these opportunities?
Gwinnett County Health and Human Services offers community service opportunities on a limited, first-come, first-served basis. Completing the application does not guarantee that a project will be provided. All letters stating a project’s completion are provided only when the total number of required hours is completed.

Can I donate goods in exchange for court-ordered community service hours?
No. Community service hours will only be rewarded when an assigned project is completed.

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