Frequently Asked Questions - Complaints or Commendations


Q: How do I file a complaint or commendations?
A: Commendations or Complaints are accepted from any source, whether in person, by mail or by telephone. Click here for a citizen Commendation or Complaint form (PDF).

Q: Are anonymous complaints accepted?
A: Complaints are accepted by anonymous sources as long as the complaint contains sufficient factual information to warrant investigation.

Q: What happens after I file a complaint?
A: The investigation could be handled by the officer/employee’s immediate supervisor or by the Internal Affairs Unit. The investigation normally takes 30 to 60 days to complete. At the conclusion of the investigation, the complainant will be notified in writing of the disposition of the case.


Commendations


The Gwinnett County Police Department welcomes citizens' recognition of police employees performing in a quality manner. Citizen commendations will be forwarded to the commended employees/officers and their immediate supervisors.


Complaints

The Gwinnett County Police Department is committed to maintaining professionalism and integrity. It is our goal to maintain the public trust and confidence at all times. The department takes allegations of employee misconduct very seriously.

How to file the Commendation/Complaint


The citizen commendation or complaint form can be taken to any Gwinnett County Police Precinct or it can be mailed to the address below.

Gwinnett County Police Department, Annex
Office of Professional Standards
Internal Affairs Division
800 Hi-Hope Road
Lawrenceville, Georgia 30043
Phone: 770.513.5500