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Report Problems
If you would like to report a drainage problem please call the Maintenance Customer Service Center at 678.376.7000. 
Stormwater Pipe Bedding Standards

Customer Feedback: Construction and Maintenance Department
The Gwinnett County Stormwater Division is responsible for managing and maintaining more than 1300 miles of storm drainage pipes throughout the county. As the system ages it needs to be maintained and repaired. If you have recently been impacted by a Stormwater project we would appreciate hearing from you. Click on the survey link below and let us know how we are doing. Our goal is superb customer service and your feedback will help us achieve that goal.

Click here to take the survey.

Stormwater Utility
Gwinnett County has implemented a Stormwater Utility. This utility provides support for major stormwater activities.

Please click here to go to the Stormwater Utility section of the Website for more information.


Surface Cleaning Program
Gwinnett County’s Stormwater Management Division has recently developed a Guideline to address water pollution generated by pressure washers operating in Gwinnett County. The guideline generally requires that any polluted wash water must be collected for proper disposal.

Learn more about Gwinnett County's Surface Cleaning Program!


Detention Pond Maintenance

Gwinnett County had previously adopted and was implementing a Facility Acceptance Policy (FAP). In accordance with this policy and under certain conditions, the county had been accepting maintenance responsibility for some privately owned stormwater ponds.

Unfortunately, due to the severe financial strain on the Stormwater Utility Budget caused by the floods of September 2009, which led to 25 road closures and emergency repairs, the County's Facility Acceptance Policy has been suspended until further notice.

The County regrets that this action has become necessary.
Free Water Quality and Home/Garden Care Workshops!

Rain gardens, detention pond maintenance, composting, low-pesticide lawn care... our workshops cover these topics as well as other gardening and home care techniques that promote better water quality and a healthier environment.


Our 2018 Workshop Schedule is now available - click here to view.

Pre-Registration is recommended for DWR Workshops.  There are three simple ways to register.

  • Click here for online registration.  
  • Click here to send an email.  Please include your name, address and telephone number.
  • Call 678.376.7193.If you leave a message, please include your name, address and telephone number.

The schedule shows both Water Conservation and Water Quality workshops. Water Quality Workshop participants may be eligible to receive a 5% credit on their Stormwater Utility Fee. Click here for more information (scroll to the bottom of the page).

 

The mission of Storm Water Management Division is to promote and protect the health, safety, and welfare of the public, by providing programs and services to prevent flooding, provide adequate drainage, and protect and enhance water quality in streams and lakes in unincorporated Gwinnett County. The division has eight sections:

Public Education - Recognizing that one of the most effective ways to protect water quality is through pollution prevention, Gwinnett County has a variety of information and education programs designed to encourage environmentally responsible behavior at home, school, and work.

Public Participation - Several opportunities exist for citizens to participate in the planning process with Citizen Advisory Groups. Current committees that influence storm water regulations and planning efforts include the Development Advisory Committee, Tree Advisory Committee, Growth Issues Steering Committee, and the Revitalization Task Force.

Water Quality Protection - Addresses locating and inspecting the storm water conveyance system, inspection of industries, and stopping pollutants from reaching our streams.

Construction Site Pollution Control - Erosion control during construction is a vital part of water quality protection. Storm Water Management has five (5) engineers reviewing erosion control plans, and the Planning and Development Department has 52 inspectors who perform construction site development inspections as part of their duties. In addition to private development, Gwinnett County Departments of Public Utilities, Transportation, and Parks have programs with 16 inspectors to insure that County projects address sediment and erosion control.

Post Construction Storm Water Management - Begins in the development process with Plan Review and Construction Inspection to ensure compliance with the development regulations, and includes BMP Maintenance Requirements. Plan review ensures that sufficient post-construction structural controls will be implemented to protect water quality and mitigate the impacts of development on stream flows after construction is complete. Storm water Management regulations are found in several documents.


Operation and Maintenance - Project Management for system improvement and maintenance Engineering systems to improve drainage and protect water quality.

Maintenance Policy

Watershed Improvement - Development of a comprehensive process and plan for the implementation of improvements to protect and improve water quality and identify and protect environmentally sensitive areas throughout the county.

Monitoring - Three different sampling programs are used to monitor water quality within the County. Dry weather sampling is one method used to identify illicit discharges to the streams. The County also has 12 long-term trend monitoring sites to monitor the effectiveness of the stormwater management program in addressing nonpoint source pollution. The last sampling program is part of Gwinnett County's Total Maximum Daily Load Program (TMDL). This program is used to address streams within the County that do not meet water quality standards.
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