Skip to content
Gwinnett County Transit Customer Service

Gwinnett County Transit (GCT) Customer Service
3525 Mall Boulevard, Suite 5-C, Duluth, GA 30096

Gwinnett County Transit is committed to offering exceptional customer service. Please call GCT Customer Service 770.822.5010 for help with:

  • Comments, Complaints, and Suggestions
  • Ticket/Pass Information
  • Trip Planning
  • Lost and Found
  • Route and Scheduling Information
  • Paratransit Eligibility
  • Half Fare Eligibility
  • Breeze Card Information

If you have trouble using a standard phone, call 711 to set up a Georgia Relay call.

Language assistance is available for persons with limited English proficiency.

Customer Service Representatives (CSR) are available from:

Monday – Friday:          6:00am – 8:00pm
Saturday:                     7:00am – 8:00pm

Contact us through the GCT feedback page.

How to Ride the Bus with Us

You can learn how to ride the bus with us (aka travel training). GCT will walk you through the process of riding transit on an active bus. Get educated on paying your fare, reading a bus schedule, tracking your bus on the MyStop app, and much more. You can ask questions with friends, family, or colleagues. See how it can help you save money, mileage, and energy. Free giveaways and a Breeze Card will be provided! To schedule your FREE session today, call GCT Customer Service at 770.822.5010, or click here to register.

Stay connected with Wi-Fi on select GCT buses
Gwinnett County Transit riders can now use free Wi-Fi on select commuter express, local, and paratransit buses. To learn more on how to stay connected to your emails, e-books, service info, and to discover more about  your route, click here.