The Information Technology Business Systems Group provides comprehensive services to support the County-wide SAP systems. SAP production systems include the following:
- R3 ERP (Enterprise Resource Planning) - Financials, Human Resources, Payroll, Utility Billing
- SRM (Supplier Relationship Management) - Procurement Management, Vendor Self Service
- CRM (Customer Relationship Management) - Internal Service Management, Citizen Self Service
- BW (Business Warehouse) - Data Analysis, Reporting
The SAP BASIS team provides SAP core software maintenance, upgrades and system performance management. Security support includes user authorizations, job scheduling, Crystal Enterprise and documentation control.