The Support Operations Division Commander is responsible for the operation of this division. The division is responsible for strengthening community relations and trust; providing community elated and crime prevention programs; ensure all inmates receive housing, counseling, job skills, substance abuse treatment, crime prevention, and intensive case management assistance upon release; providing operational support in fleet, grounds maintenance, food service, building maintenance, and IT security for the Sheriff's Office; maintaining evidence collected; maintaining departmental record, entering law enforcement information into the records management system and Georgia Crime Information Center date base in a timely manner. The Support Operations Division is divided into the following components:

Facilities Management Section

Facilities Management Section plans and oversees the maintenance and service-related infrastructures of the Sheriff’s Office and Detention Center. The section consists of:

• Trades Tech Unit
• Building Services Unit
• Food Services Unit

Technical Services Section

Technical Services Section is responsible for the development, implementation, and maintenance of all information systems at the Sheriff’s Office. The section consists of:

• Records Management Unit
• Information Technology (I.T.) Unit
• Evidence Unit

Support Services Section

Support Services Section provide internal support of the daily operation at the Sheriff’s Office. The section consists of:

• Maintenance Security Unit
• Kitchen Unit
• Uniform Supply Unit
• EOC Unit
• Fleet Liaison Unit

Community Outreach Section

The Community Outreach Section continuously strive to maintain open communication between the Sheriff’s Office and the community we serve. The section consists of:

• Community Affairs Unit
• Gwinnett Re-Entry Intervention Program (GRIP)
• Fresh Start Program
• Second Chance Program
• Chaplain Program
• Beat the Heat Program
• Explorers Post 699 Program
• Honor Guard

Administrative Support Section

The purpose of the Administrative Support Section is to maintain all departmental records, warrants, and entries into the required database systems, and to assist the public and other agencies with the retrieval of internal records. The following units are part of the Administrative Support Section:

• Records Management Unit
• Sheriff Processing Associates Unit             
• Active Records Unit
• Inactive Records Unit
• Inmate Accounts Unit
• Warrants Support Unit
• GCIC Unit