When to Call
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When to Call
When calling 9-1-1, you can request the Behavioral Health Unit to respond if you know the person you’re calling about needs mental health assistance or is in an active mental health crisis. The Behavioral Health Unit is highly trained in de-escalation techniques, mental health awareness, suicide awareness, and many other subjects related to mental health.
The BHU, if available, will respond as a co– responder team. These teams consist of a police officer who is trained in mental health and crisis de-escalation, and a licensed mental health clinician who works in a partnership with View Point Health. This team provides on-scene support, resources, screening, and assessments.
After the initial incident, the co-responder team will continue to provide resources to the person in crisis and their loved ones by connecting them with community based services that promote mental health wellbeing which can lead to fewer mental health service calls.
9-1-1 Call Checklist
Lista de verificación de llamadas al 911 - (Spanish Version)
Si un miembro de familia está en crisis o en peligro, o pone en peligro ha otros, llame 911.
Recuerde, le está pidiendo a un extraño que entre a su casa para resolver una crisis. Sólo tendrán la información que tú les proporciones. Es una buena práctica recopilar la mayor cantidad posible de esta información antes de que ocurra una crisis.
Dele a la operadora la información siguiente:
- Tu nombre
- Domicilio al cual la policía debería responder
- El nombre, edad y descripción de la persona
- Altura y peso del miembro de la familia
- Razón de la crisis (la razón la cual necesita la policía)
- La ubicación actual de la persona
- Si la persona tiene acceso a un arma
- Antecedentes de salud mental, diagnóstico(s)
- Medicamentos (que haya tomado o tome actualmente)
- Intentos de suicidio, amenazas actuales
- Episodios previos de violencia, amenazas actuales
- Uso de drogas
- Factores que contribuyeron con la crisis (es decir, factores estresantes actuales)
- Qué resultó ser de ayuda en el pasado
- Cualquier delirio, alucinación o desconexión de la realidad
Give the dispatcher the following information:
Remember, you are asking a stranger to come into your home to resolve a crisis. They will only have the information that you provide to them. It is a good practice to gather as much of this information as possible before a crisis occurs.
- Your name
- Address to where the police need to respond
- Nature of the crisis (Why you need the police)
- Prior or current violent behavior
- Weapons or access to weapons
- Name of your family member in crisis
- Age of family member
- Height and weight of family member
- Clothing description of family member
- Current location of family member
- Diagnosis (Mental Health and/or Medical)
- Current Medication (On or Off?)
- Drug use (Current or Past)
- Triggers (What upsets them?)
- State what has helped in previous incidents involving police
- Identify other persons in the residence or at the location