Water Resources

Winterize your home for freezing weather

Prevent plumbing emergencies during inclement weather by preparing your home for freezing temperatures. Learn more on how to protect your home from frozen or burst pipes.

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Pay My Bill

Pay your water bill online.
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Report a Problem

Report water leaks, sewer backups, and more. 
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Start Water Service

Start, stop, or transfer water service.
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Assistance and Rebates

Learn about payment assistance and rebate programs.
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About the Department of Water Resources

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Water in Gwinnett County officially moved into the modern era when Congress authorized the construction of Buford Dam on the Chattahoochee River in 1950 to provide hydroelectric power, flood control, water supply, and recreational facilities for the region. Lake Lanier—the main water source for Gwinnett County—was created by the completion of Buford Dam which began filling in 1956. The County established the water system in 1958 and the sewer system about 10 years later.

The County constructed many of its major water and sewer main lines in the 1970s, which proved to be an essential step in preparing for the next decade. From 1986 through 1988, Gwinnett ranked as the fastest growing county in the U.S. among counties with a population greater than 100,000. Today, the county is home to almost a million residents with continued growth on the horizon.

The Department of Water Resources (DWR) manages and maintains the publicly owned water, sewer, and stormwater infrastructure for our rapidly growing population and provides clean water for Gwinnett County at an excellent value. Learn more about what DWR does.

Beware of Scams

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While the Department of Water Resources tests the County’s water quality frequently, the County does not send employees to test tap water inside customers’ homes.

If anyone claiming to be a Gwinnett County employee asks to take water samples from inside your home, do not let them in. As always, if you feel unsafe or if someone is trying to break into your home, call 911.

Residents may call Water Resources’ 24-hour dispatch at 678.376.7000 with questions or concerns.

Water and Sewer Rates and Fees

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Find information on the water rates and fees by visiting our Customer Care page.

Vision, Mission, and Values

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Vision Statement

The Vision of the Gwinnett Department of Water Resources is to be widely recognized as a leader in the water industry.

Mission Statement

The mission of Gwinnett County Department of Water Resources is to provide superior water service at an excellent value.

Values Statement

We value an inclusive culture that advances excellence in service, stewardship, integrity, and innovation.