New Water Bill Layout

In keeping with the Gwinnett County commitment to clear and open communication with citizens, the Department of Water Resources is releasing a new water bill layout. The new bill rolls out on March 16, 2020 in both print and e-bill formats.

The colorful new layout represents Gwinnett’s dynamic, vibrant community. Information regarding due dates, total charges, and special messages is now easier for customers to locate at a glance. The addition of a histogram shows water usage over the past 13 months. Customers can use this information to find spikes in usage, which could indicate a leak or highlight the need for conservation strategies.

The bottom of the paper bill is still the payment coupon. This section is sent in with a mailed payment. As always, when mailing payments, customers should allow two weeks for processing. The mailing address for payments will remain the same.

Paperless customers can expect their bill to come from a new email address, noreply@gwinnetth2o.com. Customers can directly link to the payment site from their email. Customers can still pay their bill in person at our Lawrenceville office, or by calling our 24-hour automated phone system at 678.376.6800.

Paying online is the fastest and most convenient way to pay. To make an online payment, customers can visit www.gwinnetth2o.com/paymybill. Through the website, customers can set up a profile or make a quick payment. Customers can also set up secure auto payments, which will automatically charge their credit cards or draft from their bank accounts on the bill’s due date.

Customers can call Gwinnett DWR’s Customer Care team with any questions about the new bill layout during regular business hours at 678.376.6800.

Start Service

We connect service Monday through Friday 8:00am to 5:00pm and can schedule up to 14 days in advance. We do not offer same day service for new service requests. Please allow up to 2 business days to complete.

The non-refundable activation fee is $60 for residential accounts. This includes transfer of service in which one account is closed and a new account is opened. A security deposit is required for all commercial accounts, and we also offer landlord agreements.

We do not connect on standard holidays, weekends, or after normal business hours. We can schedule connections by calendar date only. Because the routes our technicians observe are set out each morning based on the previous days' orders, we cannot set hourly schedules.

  • If you are an existing customer, log in to your account on the side of this page to start service.
  • If you are a new customer, use our Start Service Online Form to begin.


Cancellation:
To cancel a start service request, please call us as soon as possible at 678.376.6800. Do not submit cancellation requests via email as they can take up to 2 business days to be processed.

Stop or Transfer Service

To stop or transfer service, log in to your online account to submit a request or contact us via phone or email.

We process disconnect service requests Monday through Thursday and can schedule up to 14 days in advance. We do not disconnect on standard holidays or the day before, weekends, or after normal business hours. We can schedule disconnections by calendar date only.

Until an account is requested to be closed and/or service disconnected, the current account owner remains responsible for all consumption, base fees, and invoices. A non-refundable activation fee is required for transfer of service in which one account is closed and a new account is opened. The fee is $60 for residential accounts.

Cancellation: To cancel a stop or transfer service request, please call us as soon as possible at 678.376.6800. Do not submit cancellation requests via email, as they can take up to 2 business days to be processed.

Other Payment Methods

Automatic Payments

Your water bill can be automatically drafted from your bank account or credit card each month on the due date. Use the Automatic Draft Authorization Form to be set-up on automatic draft.

Phone

Use a Visa, MasterCard, or Discover card to pay your water bill 24 hours a day, 365 days a year. Call 678.376.6800 and follow the voice prompts. Payments made with the automated system can take 24 to 48 hours to post to your account. Please note, if service has been interrupted, you must speak directly to a Customer Care representative to arrange payment.

Our Customer Care representatives are also available to assist you in processing your payment information. Just call 678.376.6800 from 8:00am to 5:00pm Monday through Friday (excluding holidays).

Mail

To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check. Please mail payments to our remittance address below:

Gwinnett County Water Resources
P. O. Box 71225
Charlotte, NC 28272-1225

Please allow up to 10 business days for mailing and processing time.

In Person

Cash, check, and debit/credit card payments can be made in person at our office or drive-thru from 8:00am to 5:00pm Monday through Friday (excluding holidays).

684 Winder Hwy NE
Lawrenceville, GA 30045

At this time, we are not affiliated with any third-party payment services nor do we have satellite locations which take payments on our behalf. Payments made through non-affiliated vendors are often delayed in reaching us, so it’s better to pay DWR directly using the many payment options we offer.

Past Due Accounts

If your service has been interrupted, make your payment in person at our Lawrenceville office located at 684 Winder Highway or with a live representative over the phone from 8:00am to 5:00pm Monday through Friday (excluding holidays).

Utility Scams

Federal Credits Scam

A scam is currently circulating nationwide in which scammers claim that the president or the federal government will provide credits or apply payments to utility bills. Residents may be contacted by email, mail, social media, text, or direct phone calls. The scammers request residents’ Social Security numbers and other personal information, and then give victims fraudulent banking information to use to pay their utility bills.

  • Do not provide your personal or financial information to anyone you do not know.
  • If you suspect you have been contacted by these scammers, contact your local police department.
  • Do not attempt to make payments for utility bills using financial information from someone else.

Fraudulent Web Domain

The shortcut web URL for DWR is www.Gwinnetth2o.com. A non-affiliated party has purchased gwinnetth20.com, with a zero instead of “o,” and requests payment information from visitors to the site for a fee. This website is not owned by or affiliated with DWR, and DWR never charges our customers a fee to make a payment. Any payments made through this fraudulent website are often delayed in reaching us. Please contact us with any questions.