Customer Care
Customer Care
Thank you for being a valued customer of the Department of Water Resources (DWR).
Use our online portal to:
- Pay your bill
- Start water service
- Stop water service
- Transfer water service
- Submit monthly fire hydrant meter readings
Need to report a water related problem? We have a 24/7 emergency line.
Got a Leak?
Leaks can cause an unusually high amount of water usage, increasing your bill. Learn more about how to check for leaks.
Hours
8:00am - 5:00pm, Monday - Friday (excluding holidays)
Billing Rates and Bill Calculator
To estimate what your bill could be based on average usage, use our online Bill Calculator. If you want to learn more about where your bill dollars go, check out the Where Your Bill Dollars Go pie chart.
Single Family Residential Rates (per 1,000 gallons)
(2025)
|
Water |
|
|
Tier 1 (up to 8,000 gallons) |
$5.78 |
|
Tier 2 (8,001 – 12,000 gallons) |
$8.67 |
|
Tier 3 (more than 12,000 gallons) |
$11.56 |
|
Sewer |
$9.43 |
Commercial/Multi-Family Residential Rates (per 1,000 gallons)
(2025)
|
Water |
$5.78 |
|
Sewer |
$9.43 |
Builder Rates
(2025)
|
Irrigation/Builder Water |
$11.56 |
|
Builder Sewer |
$9.43 |
All irrigation and builder accounts are billed at twice the tier-one volumetric rate for all water that passes through the water meter per billing period.
The rates and fees table can be accessed by clicking on the link below. For any questions about the current rates and fees, please contact Customer Care at 678.376.6800.
Unclaimed Refunds
We make every attempt to return refunds to customers via certified mail. When refund checks are returned by mail, we add the account holder’s name to the unclaimed refunds list. To determine whether you may be entitled to an unclaimed refund, use the link below to view a current listing. If you find your name on this list, please call Customer Care at 678.376.6800. Alternatively, you can send an email to DWRcare@gwinnettcounty.com. Please include your name, contact information, and the name and service address of the account in question.
Unclaimed Refunds List
Commercial Accounts
For information about backflow and large meter replacements, see the Backflow Prevention section on the Developers page. Submit Back Flow Device Test Data Maintenance Reports.
Long Term Fire Hydrants and rentals:
Fire Hydrant Rental Forms
Builder Sod Adjustment Request:
Builder Sod Adjustment Request Form
Forms and Other Resources
Contact DWR Customer Care
Drought and Water Restriction Information
678.376.7100
If you are having a water-related emergency or want to learn about how to troubleshoot common issues at home, visit Report a Problem.
Waterbill Payment Address
P.O. Box 105023
Atlanta, GA 30348-5023
Should you need to overnight your bill, please use the following address:
Lockbox Services 105023
Gwinnett County Water Resources
3583 Atlanta Avenue
Hapeville, GA 30354-1705
For questions about maintenance of BMP's and Detention Ponds
678.376.7000
Email: DWRStormwaterBMP@gwinnettcounty.com
For in-school presentations, student questions, or teacher requests:
678.376.6722
Email: DWRschools@gwinnettcounty.com
For questions about events, workshops, or volunteer opportunities
678.376.7193 (option #5)
Email: DWRworkshops@gwinnettcounty.com
For questions about water conservation, or leak detection,contact
678.376.6722
Email: DWRconserve@gwinnettcounty.com
For questions about water conservation, or leak detection,contact
678.376.6722
Email: DWRconserve@gwinnettcounty.com
To submit a stormwater service request, report illegal dumping into stormdrains, or ask about the stormwater utility fee or credits, please call: 678.376.7193
Additional Resources
- Taking care of your system during extended absences
- Preparing for freezing weather
- Frequently Asked Questions, including answers about billing, high consumption, leaks, and account changes