Gwinnett County Department of Water Resources has launched an enhanced Virtual Assistant billing and support system for customers.

Water Resources Virtual Assistant uses smart technology to assist residents with bill payments, account management, service assistance, and more.

The Virtual Assistant is available 24 hours a day, 7 days a week, in English and Spanish, and saves customers time by eliminating the need to wait for an available representative.

The following features are available through DWR’s Virtual Assistant:

• Pay your bill
• Request same-day reconnection service
• Schedule convenient callbacks
• Get answers to frequently asked questions
• and more!

For more information about Water Resources Virtual Assistance, call 678.376.6800 or visit Gwinnetth2o.com.

To estimate what your bill could be based on average usage, use our online Bill Calculator. If you want to learn more about where your bill dollars go, check out the Where Your Bill Dollars Go pie chart.

The following water and sewer rates are in effect January 2022 through December 2022: 

Single Family Residential Rates (per 1,000 gallons)

Water
Tier 1 (up to 8,000 gallons)	$5.29
Tier 2 (8,001 – 12,000 gallons)	$7.935
Tier 3 (more than 12,000 gallons)	$10.58
Sewer	$8.63

Commercial/Multi-Family Residential Rates (per 1,000 gallons)

Water	$5.29
Sewer	$8.63

All irrigation and builder accounts are billed at twice the tier-one volumetric rate for all water that passes through the water meter per billing period. 

The rates and fees table can be accessed by clicking on the link below.  For any questions about the current rates and fees, please contact Customer Care at 678.376.6800.

• Water, Sewer, and Stormwater Rates and Fees Table
• 2021 Water and Sewer Rate Resolution

We make every attempt to return refunds to customers via certified mail. When refund checks are returned by mail, we add the account holder’s name to the unclaimed refunds list. To determine whether you may be entitled to an unclaimed refund, use the link below to view a current listing. If you find your name on this list, please call Customer Care at 678.376.6800. Alternatively, you can send an email to DWRcare@gwinnettcounty.com. Please include your name, contact information, and the name and service address of the account in question. 

Unclaimed Refunds List

For more information, email us at dwrcommercial@gwinnettcounty.com or call us at 678.376.6851. 

For information about backflow and large meter replacements, see the Backflow Prevention section on the Developers page. Submit Back Flow Device Test Data Maintenance Reports.

For information about the toilet rebate program for apartments, condominiums, and townhome complexes, visit the Toilet Rebate Program page. 

Long Term Fire Hydrants and rentals: 
Fire Hydrant Rental Forms   

Builder Sod Adjustment Request:
Builder Sod Adjustment Request Form

Automatic Draft Authorization Form 
Leak Adjustment Request Form (English)
Leak Adjustment Request Form (Spanish)
Owner Allocation Program (Landlord Agreements) 
Open Records Request Form  
Builder Sod Adjustment Request Form