Customer Care
Customer Care
Thank you for being a valued customer of the Department of Water Resources (DWR). Your support ensures high-quality water for the community and has made Gwinnett County a leader in the water industry.
Our Customer Care representatives strive to provide excellent service day in and day out, and in 2018 the J.D. Power Water Utility Residential Customer Satisfaction Study ranked Gwinnett County as having the happiest customers in the South. Use our online portal to:
- Pay your bill
- Start water service
- Stop water service
- Transfer water service
- Submit monthly fire hydrant meter readings
Need to report a water related problem? Click here to get to our 24/7 emergency line.
Leaks can cause an unusually high amount of water usage, increasing your bill.
Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays) by phone at 678.376.6800. Our automated phone system is always available 24/7 to process payments. Please note that if service has been interrupted, you must contact Customer Care by phone at 678.376.6800 to arrange payment. If you need assistance, just call, visit, or email us.
Address
684 Winder Highway NE
Lawrenceville, GA 30045
Tips and Frequently Asked Questions
- Taking care of your system during extended absences
- Preparing for freezing weather
- Frequently Asked Questions, including answers about billing, high consumption, leaks, and account changes
- Toilet Rebate Program
Billing Rates and Bill Calculator
To estimate what your bill could be based on average usage, use our online Bill Calculator. If you want to learn more about where your bill dollars go, check out the Where Your Bill Dollars Go pie chart.
The following water and sewer rates are in effect January 2021 through December 2021:
Single Family Residential Rates (per 1,000 gallons)
|
Water |
|
|
Tier 1 (up to 8,000 gallons) |
$5.29 |
|
Tier 2 (8,001 – 12,000 gallons) |
$7.935 |
|
Tier 3 (more than 12,000 gallons) |
$10.58 |
|
Sewer |
$8.63 |
Commercial/Multi-Family Residential Rates (per 1,000 gallons)
|
Water |
$5.29 |
|
Sewer |
$8.63 |
All irrigation and builder accounts are billed at twice the tier-one volumetric rate for all water that passes through the water meter per billing period.
The rates and fees table can be accessed by clicking on the link below. For any questions about the current rates and fees, please contact Customer Care at 678.376.6800.
Unclaimed Refunds
We make every attempt to return refunds to customers via certified mail. When refund checks are returned by mail, we add the account holder’s name to the unclaimed refunds list. To determine whether you may be entitled to an unclaimed refund, use the link below to view a current listing. If you find your name on this list, please call Customer Care at 678.376.6800. Alternatively, you can send an email to DWRcare@gwinnettcounty.com. Please include your name, contact information, and the name and service address of the account in question.
Unclaimed Refunds List
Commercial Accounts
For information about backflow and large meter replacements, see the Backflow Prevention section on the Developers page. Submit Back Flow Device Test Data Maintenance Reports online here.
For information about the toilet rebate program for apartments, condominiums, and townhome complexes, visit the Toilet Rebate Program page.
Long Term Fire Hydrants and rentals:
Fire Hydrant Rental Forms
Forms and Other Resources
24-Hour Automated System
678.376.6800
DWRCare@gwinnettcounty.com
Commercial Accounts
678.376.6851
DWRCommercial@gwinnettcounty.com
Drought and Water Restriction Information
678.376.7100
If you are having a water-related emergency or want to learn about how to troubleshoot common issues at home, visit Report a Problem.
