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Customer Care

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Customer Care




Customer Care Menu

Menu Display

  • Frequently Asked Questions
  • Bill Estimation FAQs
  • Toilet Rebate Program
  • Freezing Weather
  • Extended absences
  • Bill Calculator
  • Payment Assistance and Rebates

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Customer Care

Thank you for being a valued customer of the Department of Water Resources (DWR). 

Use our online portal to:

  • Pay your bill
  • Start water service
  • Stop water service
  • Transfer water service
  • Submit monthly fire hydrant meter readings


Need to report a water related problem? We have a 24/7 emergency line.


Got a Leak?
Got A Leak Faucet
Leaks can cause an unusually high amount of water usage, increasing your bill.
Learn more about how to check for leaks.
Hours
8:00am - 5:00pm, Monday - Friday (excluding holidays)

24-Hour automated phone system - 678.376.6800

Email
DWRcare@gwinnettcounty.com

Address
684 Winder Highway NE
Lawrenceville, GA 30045  


Tips and Frequently Asked Questions

  • Taking care of your system during extended absences
  • Preparing for freezing weather
  • Frequently Asked Questions, including answers about billing, high consumption, leaks, and account changes
  • Toilet Rebate Program

Water Resources Virtual Assistant

Gwinnett County Department of Water Resources has launched an enhanced Virtual Assistant billing and support system for customers.

Water Resources Virtual Assistant uses smart technology to assist residents with bill payments, account management, service assistance, and more.

The Virtual Assistant is available 24 hours a day, 7 days a week, in English and Spanish, and saves customers time by eliminating the need to wait for an available representative.

The following features are available through DWR’s Virtual Assistant:

  • Pay your bill
  • Request same-day reconnection service
  • Schedule convenient callbacks
  • Get answers to frequently asked questions
  • and more!

For more information about Water Resources Virtual Assistance, call 678.376.6800 or visit Gwinnetth2o.com.

Billing Rates and Bill Calculator

To estimate what your bill could be based on average usage, use our online Bill Calculator. If you want to learn more about where your bill dollars go, check out the Where Your Bill Dollars Go pie chart.


Single Family Residential Rates (per 1,000 gallons)
(2022)

Water

 

Tier 1 (up to 8,000 gallons)

$5.29

Tier 2 (8,001 – 12,000 gallons)

$7.935

Tier 3 (more than 12,000 gallons)

$10.58

Sewer

$8.63


Single Family Residential Rates (per 1,000 gallons)
(2023)

Water

 

Tier 1 (up to 8,000 gallons)

$5.53

Tier 2 (8,001 – 12,000 gallons)

$8.295

Tier 3 (more than 12,000 gallons)

$11.06

Sewer

$9.02

 
 

Commercial/Multi-Family Residential Rates (per 1,000 gallons)
(2022)

Water

$5.29

Sewer

$8.63


Commercial/Multi-Family Residential Rates (per 1,000 gallons)
(2023)

Water

$5.53

Sewer

$9.02


All irrigation and builder accounts are billed at twice the tier-one volumetric rate for all water that passes through the water meter per billing period. 

The rates and fees table can be accessed by clicking on the link below.  For any questions about the current rates and fees, please contact Customer Care at 678.376.6800.

  • 2022 Water and Sewer Rates
  • 2023 Water and Sewer Rates
  • 2021 Water and Sewer Rate Resolution

Unclaimed Refunds


We make every attempt to return refunds to customers via certified mail. When refund checks are returned by mail, we add the account holder’s name to the unclaimed refunds list. To determine whether you may be entitled to an unclaimed refund, use the link below to view a current listing. If you find your name on this list, please call Customer Care at 678.376.6800. Alternatively, you can send an email to DWRcare@gwinnettcounty.com. Please include your name, contact information, and the name and service address of the account in question. 

Unclaimed Refunds List

Commercial Accounts

For more information, email us at dwrcommercial@gwinnettcounty.com or call us at 678.376.6851. 

For information about backflow and large meter replacements, see the Backflow Prevention section on the Developers page. Submit Back Flow Device Test Data Maintenance Reports.

For information about the toilet rebate program for apartments, condominiums, and townhome complexes, visit the Toilet Rebate Program page. 

Long Term Fire Hydrants and rentals: 
Fire Hydrant Rental Forms   

Builder Sod Adjustment Request:
Builder Sod Adjustment Request Form

Forms and Other Resources

Automatic Draft Authorization Form 
Leak Adjustment Request Form
 (English)
Leak Adjustment Request Form (Spanish)

Owner Allocation Program (Landlord Agreements) 
Open Records Request Form
  
Builder Sod Adjustment Request Form
Other Contact Information 
24-Hour Automated System 
678.376.6800 
DWRCare@gwinnettcounty.com 

Commercial Accounts
 
678.376.6851 
DWRCommercial@gwinnettcounty.com 

Drought and Water Restriction Information 
678.376.7100 

If you are having a water-related emergency or want to learn about how to troubleshoot common issues at home, visit Report a Problem. 
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Lawrenceville, GA 30046

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