Payment Assistance and Rebates
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Water Resources Assistance Program
Gwinnett County works with organizations to provide assistance to customers who are having a difficult time repairing leaks or fixing septic systems.
Need Help Applying for Assistance?
DWR has Customer Advocates that can help you through the process. Contact a Customer Advocate at WRAP@GwinnettCounty.com or by calling 678.376.6800.
If you need extra time to pay your bill, please speak to a Customer Care Representative prior to disconnection of service.
Apply for the WRAP program online.
Learn more about the Water Resources Assistance Program.
Payment Assistance Program
Gwinnett has partnered with Partnership for Community Action, Inc. to provide the Low-Income Home Water Assistance Program, or LIHWAP, to customers. Residents can schedule an appointment at pcaction.org or speak to our Customer Care Advocate at 678.376.6844.
Additionally, some nonprofit organizations may provide financial assistance to those who need help paying their utility bill. Download the printable list of utility payment assistance organizations (PDF).
Plumbing Assistance
Need assistance fixing a leak, getting more water-efficient appliances, or fixing your septic tank? Habitat for Humanity and Gwinnett Water have developed a water resources assistance program that can help. Apply online here.
Toilet Rebate Program
Gwinnett water customers are eligible for a $75 rebate per toilet by replacing old toilets with qualifying 1.1 gallons per flush (gpf) or less WaterSense certified toilets.
Single family residential
- Home must be built before 1993
- Maximum of two toilets will be rebated per household
Details on how to apply can be found on the Metropolitan North Georgia Water Planning District website. For more information, please call 404.463.8645 or email toiletrebate@northgeorgiawater.org.
Multi-family property owner
- Toilet rebates are also available for apartment, condominium, and townhome complexes
- Program description (PDF)
To apply, property managers can call 678.376.6722 or email dwrconserve@gwinnettcounty.com.
The rebate is a lump sum amount that is credited to your water bill. Program funds are limited, with rebates granted on a first-come, first-served basis. If funds are no longer available and you do not receive a rebate this year, you are encouraged to reapply next year.
Toilet Recycling
Effective December 31st, 2021 Gwinnett County will no longer be able to offer toilet recycling. Unfortunately at this time, our porcelain hauler is no longer able to accept this material and we are forced to discontinue this service. We hope to offer this service again in the future. At this time the following facility is accepting toilets for recycling:
Center for Hard to Recycle Materials (CHaRM)
1110 Hill Street SE
Atlanta, Georgia 30315
