Contact Technical Support

Water Bill Login Issues

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To access your water account, you are required to log in with the email address used to set up your GwinnettCounty.com profile rather than the username previously established.

For assistance, please email DWRCare@GwinnettCounty.com or call 678.376.6800. Our Customer Care team can help you verify the email address used to set up your account and update your email address if it has changed. 

Webmaster Contact

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For all other issues or if you still have questions, please contact webmaster@gwinnettcounty.com.

Supported Browsers

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GwinnettCounty.com supports:

  • Microsoft Edge 143 and newer

  • Google Chrome 143 and newer

  • Firefox 140 and newer

  • Safari 26 and newer

  • Android 14 and newer

Note: Although these are GwinnettCounty.com supported browsers, we recommend for the optimal experience that you upgrade to the latest version.
Regardless of your browser type and version, you must have Cookies1 ,JavaScript2 and TLS 1.23 enabled to use GwinnettCounty.com.
1 Cookies are small files stored on your computer by your browser when you visit a website. Cookies are used to maintain session information.
2 JavaScript is a standard scripting language for browsers. JavaScript is used to enhance browsing experience.
3 TLS (Transport Layer Security) is a protocol that provides data security over internet. Versions below TLS 1.2 are considered insecure.

Font Licensing

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Font licensed under the Apache License, Version 2.0

Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0.

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

FAQs

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What if my browser is not listed here?
If your browser is not listed here, our website may still work fine if it complies with HTML and CSS standards. If your browser does not comply with HTML and CSS standards, the look and feel of the website may not be consistent across all pages and some features or functionalities may be limited. If your browser supports TLS 1.2, you will be able to access this website.

What if I have older browser version than listed here?
The browser version you have may be outdated. You may want to consider upgrading to the latest version or upgrading to one of the browser versions listed above.

What if I am using AOL browser?
Please visit our AOL user help page.