Customer Care

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Thank you for being a valued customer of the Department of Water Resources (DWR). 

Use our online portal to:

  • Pay your bill
  • Start water service
  • Stop water service
  • Transfer water service
  • Submit monthly fire hydrant meter readings


Need to report a water related problem? We have a 24/7 emergency line.


Got a Leak?
Leaks can cause an unusually high amount of water usage, increasing your bill. Learn more about how to check for leaks.

Hours
8:00am - 5:00pm, Monday - Friday (excluding holidays)
 
 

If you want to learn more about where your bill dollars go, check out the Where Your Bill Dollars Go pie chart.

Single Family Residential Rates (per 1,000 gallons)

(2025)

Water

  

Tier 1 (up to 8,000 gallons)

$5.78

Tier 2 (8,001 – 12,000 gallons)

$8.67

Tier 3 (more than 12,000 gallons)

$11.56

Sewer

$9.43


Commercial/Multi-Family Residential Rates (per 1,000 gallons)

(2025)

Water

$5.78

Sewer

$9.43


Builder Rates

(2025)

Irrigation/Builder Water

$11.56

Builder Sewer

$9.43


All irrigation and builder accounts are billed at twice the tier-one volumetric rate for all water that passes through the water meter per billing period. 

The rates and fees table can be accessed by clicking on the link below.  For any questions about the current rates and fees, please contact Customer Care at 678.376.6800.


We make every attempt to return refunds to customers via certified mail. When refund checks are returned by mail, we add the account holder’s name to the unclaimed refunds list. To determine whether you may be entitled to an unclaimed refund, use the link below to view a current listing. If you find your name on this list, please call Customer Care at 678.376.6800. Alternatively, you can send an email to DWRcare@gwinnettcounty.com. Please include your name, contact information, and the name and service address of the account in question. 

Unclaimed Refunds List

For more information, email us at dwrcommercial@gwinnettcounty.com or call us at 678.376.6851. 

For information about backflow and large meter replacements, see the Backflow Prevention section on the Developers page. Submit Back Flow Device Test Data Maintenance Reports.

Long Term Fire Hydrants and rentals: 
Fire Hydrant Rental Forms   

Builder Sod Adjustment Request:
Builder Sod Adjustment Request Form

Contact DWR Customer Care

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24-Hour Automated System 
678.376.6800 
DWRcare@gwinnettcounty.com
Commercial Accounts 
678.376.6851 
DWRCommercial@gwinnettcounty.com 

Drought and Water Restriction Information 
678.376.7100 

If you are having a water-related emergency or want to learn about how to troubleshoot common issues at home, visit Report a Problem. 
 
Address
684 Winder Highway NE
Lawrenceville, GA 30045  

Waterbill Payment Address
P.O. Box 105023
Atlanta, GA 30348-5023
 

Please note that this is not a physical address and should only be used for mailed payments. In-person payments will still be accepted at Gwinnett Water Resources’ main office, located at 684 Winder Highway in Lawrenceville. You can also pay online or over the phone at 678.376.6800.

Should you need to overnight your bill, please use the following address: 

Lockbox Services 105023
Gwinnett County Water Resources
3583 Atlanta Avenue
Hapeville, GA 30354-1705


For questions about backflow
678.376.4213
Email: DWRbackflow@gwinnettcounty.com

For questions about maintenance of BMP's and Detention Ponds
678.376.7000
Email: DWRStormwaterBMP@gwinnettcounty.com

For in-school presentations, student questions, or teacher requests:
678.376.6722
Email: DWRschools@gwinnettcounty.com 

For questions about events, workshops, or volunteer opportunities
678.376.7193 (option #5)
Email: DWRworkshops@gwinnettcounty.com

For questions about water conservation, or  leak detection,contact
678.376.6722
Email: DWRconserve@gwinnettcounty.com

For Water and Sewer Availability Letters, Mapping, and GIS questions
678.376.7139
 

For questions about water conservation, or  leak detection,contact
678.376.6722
Email: DWRconserve@gwinnettcounty.com

For Water and Sewer Availability Letters, Mapping, and GIS questions
678.376.7139
 

To submit a stormwater service request, report illegal dumping into stormdrains, or ask about the stormwater utility fee or credits, please call: 678.376.7193

Additional Resources

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