Ride Gwinnett Customer Service
3525 Mall Boulevard, Suite 5-C, Duluth, GA 30096
770.822.5010

If you have trouble using a standard phone, call 711 to set up a Georgia Relay call. Language assistance is available for persons with limited English proficiency.

Customer Service Representatives (CSR) are available from 6:00am – 8:00pm, Monday – Friday and Saturday 7:00am – 8:00pm. Please call one of Ride Gwinnett’s CSRs for help with the following (but not limited to):

Comments, Complaints, and Suggestions	Route and Scheduling Information
Ticket/Pass Information	Paratransit Eligibility
Trip Planning	Half Fare Eligibility
Lost and Found	Breeze Card Information

Riding Ride Gwinnett
Fare required for all passengers. No discounts apply. On local bus service only, children shorter than the height of Ride Gwinnett’s fare box ride free when accompanied by a fare-paying customer.

Food and Drink Policy
No consuming food or drinks on the bus. Sealed beverages are acceptable as long as they are stored away.

Stroller/Non-Mobility Device Policy
Patrons must remove children from strollers. Strollers must be folded down and stored away from the aisle while the bus is in motion.

All carts, strollers, luggage and any other large item brought on board a Ride Gwinnett bus must not block the aisle or doorways or deprive another customer of a seat or a wheelchair customer from use of the securement area.  Folding carts must be folded and kept under control by the customer while on board the bus.

The best example of devices that are not considered a mobility device and may be prevented from boarding on Ride Gwinnett vehicles, are shopping carts, non-folding strollers and wheeled-baskets, bicycles, and other devices not specifically designed to assist an individual with a disability and/or their mobility.

Ride Gwinnett recognizes that walkers and rolling walkers, canes, crutches and similar items are designed for, and used as, mobility aids. Based on the definition of mobility equipment, carts are not intended to be used as mobility aids or devices.  While some people do use commercial carts for this purpose, Ride Gwinnett does not support carts for such use on buses.

Service Animals
Ride Gwinnett offers services to individuals who are accompanied by a service animal.

Per the Code of Federal Regulations, 49 CFR 37.3, a service animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.

Emotional animals or pets are not allowed on Ride Gwinnett buses unless they are in a suitable carrier.

Bike on Bus
All buses have a rack on the front for two bicycles; luggage racks on the coach buses can be used as bike racks as well. Additionally, all park and ride lots have a designated place to lock your bicycle.

Travel Tips

• Bus stops are identified with a Ride Gwinnett sign, which indicates the routes that stop there. Buses stop only at designated stops
• Please allow elderly and disabled persons priority seating in the first two rows of the bus
• Arrive at least 10 minutes before schedule departures
• Help us stay on schedule by having the exact fare, Breeze card, or Half-Fare card ready when the bus stops and the doors open
• Not all stops are timed stops, check timed stops before and after your stop to get a general idea of when your bus will arrive
• Feel free to ask your Bus Operator for assistance, if necessary
• Have your fare ready before boarding the bus. Exact change or a valid pass/ticket is required
• Exercise courtesy when using electronic devices such as cell phones or MP3s; use headphones whenever possible
• Seats are reserved for patrons; please do not occupy seats with your personal items
• Please feel free to ask your Operator to kneel the bus if needed. Operators are not required to kneel the bus at all bus stops.

MARTA Connections
Local Routes 10A, 10B, 20 and 35 travel to the Doraville MARTA Station.
Local Route 70 travels to the Indian Creek MARTA Station.

Holiday Schedule
Ride Gwinnett does not operate on the following days:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

In some cases, Ride Gwinnett may operate a “limited service schedule.” On other holidays and surrounding major holidays, please visit this section to see if a “limited service schedule” is in effect. Ride Gwinnett will provide a News You Can Use and post on each bus prior to the holiday(s).

The schedules for routes operated by Ride Gwinnett, Xpress, and/or CobbLinc may be different during holiday periods. Should you have any questions, please contact our Customer Service Center at 770.822.5010.

Guaranteed Ride Home (GRH) by Georgia Commute Options
GRH program allows you five free rides home to your car yearly if an unexpected event occurs at work. For more information, call Georgia Commute Options at 877.433.3463. Restrictions apply. Free annual enrollment is required.