Breeze Mobile 2.0
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Paying with Breeze Mobile 2.0 on Ride Gwinnett
Breeze Mobile 2.0 is replacing Token Transit. Ride Gwinnett one-way, monthly, and 10-ride passes will no longer be sold in the Token Transit app starting November 1. Previously purchased passes will still be accepted until December 31. Get started with Breeze Mobile 2.0 by reading these frequently asked questions.
Transitioning to Breeze Mobile 2.0
Why is Breeze Mobile 2.0 replacing Token Transit?
Breeze Mobile 2.0 is easy to use, enables free transfers to partner systems, and allows customers to travel through the region with one payment app.
When will Ride Gwinnett stop selling Token Transit passes?
November 1
When will Ride Gwinnett stop accepting Token Transit passes?
December 31
I have several Token Transit passes. What do I do?
Customers with Ride Gwinnett passes on Token Transit should use them by December 31
Get started with Breeze Mobile 2.0
Where does Breeze Mobile 2.0 work?
Ride Gwinnett, MARTA, Xpress, and CobbLinc
What type of Ride Gwinnett passes will be available on Breeze Mobile 2.0?
One-way, monthly, and 10-ride passes
How do I create an account in Breeze Mobile 2.0?
- Download Breeze Mobile 2.0 for iOS and Android devices.
- Set up your account.
- On the sign-in screen, tap Sign Up
- Enter your information — first and last name, email address, and phone number.
- Create a password.
- Agree to the Breeze Mobile 2.0 terms and conditions.
- Press the Create Account button at the bottom of your screen.
- Enter the confirmation code that was texted to your phone.
- You will be signed in automatically whenever you open the app.
What happens if I uninstall and reinstall the Breeze Mobile 2.0 app on the same device?
Buying A Pass
How do I buy a pass?
- Tap the Ticket tab at the bottom of your screen.
- Press Purchase Fare.
- Select Ride Gwinnett or any other agency listed.
- Select your service and choose your pass.
- Pay for your pass with stored value, a credit or debit card, or a combination or split payment.
What forms of payment are accepted to purchase a pass?
When should I use my pass?
How can I add stored value to use the pay-as-you-go feature?
- To add stored value to your account, find Adding Value in your menu or tap the + button to the right of your current balance on the home screen.
- Type in the dollar amount you want to add to your account and, if applicable, enter your coupon code.
- Choose the type of payment or fill in your card information.
- Select Pay.
- You will see a screen telling you your payment is being processed. Do not click back or close your browser.
- When you see a green checkmark, your payment has gone through.
Can I buy passes for family and friends?
- Yes! However, each rider needs to have their own ID, such as their own smartphone or Breeze Card. Breeze Mobile 2.0 does not allow more than one rider to use the same ID or device, but multiple people can use your account. Simply add their IDs to your account so that you can buy their passes. Your Breeze Mobile 2 account can hold up to five separate IDs.
- You can purchase passes for others on any participating system – including Ride Gwinnett, MARTA, Xpress, and CobbLinc.
Can I use the Breeze Mobile 2.0 app as a guest without creating an account?
- Yes, but we recommend creating an account so you will have balance protection in case you lose your phone.
- If you start using Breeze Mobile 2.0 as a guest and then decide to create an account later, any unused passes or value added will be moved to your account.
Do Ride Gwinnett Breeze Mobile 2.0 passes expire?
- Yes. If your passes are not activated, they will expire two years after purchase.
- Once activated, one-way passes must be used within three hours.
- The 31-day passes expire 31 days after first use.
Can I get a refund if I lose my device or purchase the wrong ticket?
Unfortunately, it is not possible to issue refunds in the Breeze Mobile 2.0 app. If you believe you are entitled to one, please call MARTA Customer Service at 404.848.5000.
Paying your fare
How do I pay my fare?
When you board Ride Gwinnett, you can pay your fare by opening the app and tapping your smartphone over the contactless stand-alone device. The validator will show a green checkmark to confirm that you paid. If you do not have enough stored value in your account, you will be required to add value or buy a ticket before you can board.
Do I need to activate my tickets?
How do transfers work?
Do I have to use Breeze Mobile 2.0 to pay my fare?
No, you can still pay with a Breeze Card, exact change, or the Ride Gwinnett app for paratransit and microtransit trips. Please note that you will not be eligible for the round-trip discount if you pay with cash.
What if my phone or device stops working before I board?
If your phone or device dies or stops working before you pay your fare, you must use another payment method for your trip. Your passes will remain in your account and can be retrieved when your device is charged or replaced.
For other questions about Breeze Mobile 2.0, visit their website or call MARTA Customer Service at 404.848.5000.