Accomplishments

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2024 Accomplishments

Read about accomplishments from our various departments below.

  • Achieved 682,892 email newsletter opens, increased by 27% compared to 2023
  • Received 24.1 million visits to the Gwinnett County homepage
  • Completed 9,820 communications project-related tasks
  • Added more than 29,800 Gwinnett-specific photos to the County’s photo portal
  • Branded more than 5,300 touchpoints
  • Launched 286 paid digital marketing campaigns in-house, a 1,405% increase compared to 2023
  • Had more than a 100% increase in firefighter applicants through digital campaigns, and increased police officer applicants by 11%
  • Gained 1,127 new email newsletter subscribers, a 6% increase compared to 2023
  • Processed 809 print service requests for Gwinnett County administrative departments and elected offices, a 61% increase from 2023
  • Across County-owned social media pages, ended 2024 with 128,281 Facebook followers, 18,892 LinkedIn followers, 18,463 Instagram followers, and 28,391 X followers, a 23% increase in total followers compared to 2023
  • Achieved an average of 145,826 monthly impressions on social media posts on @GwinnettGov accounts
  • Responded to 2,933 requests for language translations in the five most popular languages at the Gwinnett Justice and Administration Center and Nash Court Building desks in 2024, a 39% increase compared to 2023
  • Performed 14,436 notary acts
  • Responded to 673 email requests for information through Gwinnett County's info inbox

Animal Welfare and Enforcement

  • Had 20,788 visitors at the Bill Atkinson Animal Welfare Center
  • Received 21,268 calls for service
  • Found homes for 3,510 shelter pets through adoption
  • Returned 1,724 animals to owners (rehomed, return in field)              
  • Rescued 415 animals with 132 partners
  • Continued Return to Community Cat Program, which trapped, neutered, and returned 1,738 cats, preventing 10,428 unwanted kitten births
  • Provided free/low-cost veterinary services to 400 pets
  • Engaged more than 175 volunteers and pet fosters who provided 143,970 service hours
  • Issued 1,617 citations
  • Processed 3,510 adoptions, sent 415 animals to rescue, and returned 1,724 pets to their owners resulting in 5,649 animals saved and a live release rate of 91.74% for cats and 91.46% for dogs

 

Early Learning

  • Provided 16,044 Thanksgiving and Christmas holiday meals to all students at Meadowcreek, Rockbridge, and Britt Elementary Schools, and afterschool students at Freeman's Mill, Peachtree, Jenkins, Rock Springs, and Taylor Elementary Schools
  • Conducted 223 early learning programs, impacting 12,101 participants
  • Distributed 63,755 children's books through 74 G.R.E.A.T. Minds Book Exchanges and programs
  • Continued to offer afterschool and out of school time enrichment programs as Child and Parent Services eligible, eliminating a financial barrier so all can enjoy a safe, livable, and healthy community
  • Provided afterschool services at nine total Gwinnett County Public School elementary sites
  • Operated 801 afterschool sessions with 31,036 participants, while providing 100,867 hours of enrichment and 26,688 snacks
  • Provided 181 K-12 Field Trips to 21,944 students
  • Welcomed 49,996 walk-in guests for tours, camps, events, Treetop Quest, and more, and engaged 6,022 visitors through rentals at the Gwinnett Environmental and Heritage Center
  • Conducted 76 programs serving 2,241 youth/caregivers and provided 32,406 weekend meals during the Summer BOOST initiative

 

Cultural and Historic Interpretive Resources

  • Recorded 33 new oral histories for more than 900 hours of new content
  • Responded to 11 artifact donations inquiries that resulted in the acceptance of one Gwinnett history artifact
  • Gave 216 tours of Gwinnett's historic and cultural sites to 3,137 participants
  • Facilitated more than 1,075 service hours for student interns assisting with Cultural and Historic Interpretive Resources activities
  • Conducted 64 building inspections, for a total of 338 staff hours dedicated to the stewardship and maintenance of historic buildings                         
  • Created six new temporary exhibits displayed at 45 different locations across Gwinnett

 

Health and Human Services

  • Served 241,133 residents through the OneStop centers
  • Opened Warming Stations at five locations, serving 2,175 residents
  • Assisted 29,792 residents through OneStop 4 Help and 1,563 residents through Gwinnett Veteran and Family Services
  • Processed 25,161 referrals through Unite Us in addition to training 120 on the coordinated care platform
  • Provided 19,509 hours of homemaking, respite, and care management for seniors
  • Provided 165,756 congregate and home-delivered meals, which are nutritionally balanced to meet senior dietary needs
  • Provided 72,597 transportation trips for seniors ages 60 and older
  • Distributed 1,605 shelf stable food boxes to residents facing food security challenges and senior residents in case of inclement weather         
  • Provided 153 tablets, which led to 576 virtual interactions and 677,548 minutes used with homebound seniors through the Senior Activity Module

 

Live Healthy Gwinnett

  • Offered 384 programs and events
  • Engaged 16,284 participants through events and programs
  • Visited 150 communities through the Be Active Gwinnett mobile recreation program, impacting 10,177 participants
  • Donated 12,331 pounds of fresh food from community gardens to emergency food providers to assist food insecure residents
  • Facilitated more than 1,132 service hours for public health student interns
  • Engaged 7,902 users through Live Healthy Gwinnett's Community Health Dashboard

 

UGA Extension Gwinnett

  • Conducted 1,301 diagnostics tests, including water, soil, insects, plants, and nematodes with the Agriculture and Natural Resources team
  • Celebrated the 4-H Farm Friends Exhibit's 33 years at the Gwinnett County Fair, reaching more than 14,000 visitors
  • Provided 216 public education hours in Spanish through an Expanded Food and Nutrition Education Program with 76% participant graduation rate for youth and adults through Family and Consumer Sciences
  • Provided 3,432 parents parenting programs through Family and Consumer Sciences bilingual trainings

 

Volunteer Gwinnett

  • Engaged 51,327 people in 11,582 total volunteer days, events, projects, and engagement activities resulting in 1,038,988 volunteer service hours     
  • Recruited 82 Gwinnett employees to volunteer with Junior Achievement Discovery Center Gwinnett, mentoring 1,043 sixth grade and eighth grade students
  • Welcomed 33 new Gwinnett Serves non-profit community partners, totaling 4,522 volunteer hours for Gwinnett-based non-profits, faith and/or civic organizations
  • Conducted 51 mobile food distributions, providing 565,140 pounds of food to 89,635 residents in 21,543 households
  • Provided 26,190 mixed produce boxes to 342 community partners, impacting an estimated 91,665 residents
  • Facilitated 8,195 hours of court-ordered community service work by 323 participants

  • Reinstated the Prison Awareness Program, offering comprehensive support and intervention strategies to assist teenagers facing behavioral, emotional, or social challenges
  • Attained a 100% compliance score on the onsite evaluation of the Americans with Disabilities Act by the Georgia Department of Corrections
  • Cleaned 843 miles of roadway and removed 23,278 square feet of graffiti
  • Provided 88,812 hours of vocational and educational training hours to inmates

Child Advocacy and Juvenile Services

  • Continued to provide services to Gwinnett families, improving outcomes and enriching the lives of children and families in our community
  • Promoted a total of three Senior Probation Officers, which has allowed for increased leadership development, succession planning, and workload redistribution in the probation department.
  • Continued individualized service planning to accompany the Juvenile Needs Assessment for youth that score medium or high on the Pre-Disposition Risk Assessment. 
    Hired two new Court Appointed Special Advocate supervisors, bolstering the team’s capacity to support volunteers and leading to the swearing-in of 21 new CASA volunteers

 

Clerk of Courts

  • Implemented credit card processing
  • Received and scheduled 15,269 tax appeals through the Board of Equalization Division
  • Assisted 8,716 applicants in the passport application process
  • Transitioned the garnishment division to a paperless environment

 

Probate Court

  • Issued 26,691 birth certificates and 15,420 marriage certificates
  • Partnered with Legal Aid to host a pro bono clinic twice a month with 367 total pro bono consultations
  • Began offering free weddings every Friday afternoon with 36 couples having the opportunity to be married by reservation only. Two ceremonies are offered in English and one in Spanish

  • Recorded a 93% overall conviction rate, which included a 100% conviction rate on drug and gang trials, a 100% murder trials conviction rate, and a 90% conviction rate on sex crime trials
  • Launched inaugural the Youth Summit, hosting middle and high school students over two days of educational, inspirational, and fun activities during spring break

  • Maintained Triple AAA/Aaa Bond Rating
  • Managed 253 grant awards totaling a value of $271.7 million
  • Awarded $4.8 million in American Rescue Plan Act funding to 64 nonprofit organizations through the Nonprofit Capacity Building grant
  • Conducted 95 safety training classes through Risk Management, training approximately 1,097 employees

  • Checked 10,963 residences for working smoke alarms, installed 4,287 smoke alarms, and 1,425 carbon monoxide alarms
  • Responded to 106,066 incidents and transported 46,365 patients
  • Offered 1,789 community training opportunities reaching 39,992 people
  • Completed 25,000 fire inspections and 777 home safety surveys
  • Completed 137 child passenger car seat installations and checks, installed 109 car seats, checked 122 car seats, and issued 53 car seats
  • Shared 378 messages on social media related to incidents, employee achievements, health, and fire safety reaching more than 2.8 million people
  • Conducted 29 Fire Extinguisher Training Classes, reaching 517 children and 772 adults
  • Conducted 98 CPD/AED classes, reaching 1,953 children and 2,365 adults
  • Participated in mobile food drive events held throughout the county and offered car seat checks, food distribution, and registered residents for home safety surveys
  • Conducted 106 fire scene investigations
  • Processed a 112% increase in applications compared to previous year
  • Maintained the Training Academy’s accreditation through the Commission on Accreditation of Allied Health Education Programs for the Paramedic Program
  • Maintained accreditation through Commission on Fire Accreditation International from the Center for Public Safety Excellence

  • Collected more than one million pounds of glass since the expansion through the County’s expanded glass recycling program
  • Invested more than $75,000 into the sustainability education program, resources, and materials for students and teachers across Gwinnett County Public Schools through the Green and Healthy Schools program
  • Conducted 445 roadway cleanups, removed 143,300 pounds of litter, and eliminated 3,183 illegal signs with the help of 3,170 volunteers through the Adopt-a-Road program
  • Cohosted two recycling collection events with Solid Waste Management, collecting 20,941 gallons of latex and oil-based paint, 32 tons of shredded paper, 22 tons of tires, 47 tons of electronics, and 5,700 pounds of textiles from 3,353 vehicles
  • Diverted 81 tons of household hazardous materials from landfills and collected 5,700 pounds of textiles, 22 tons of tires, 47 tons of electronics, 32 tons of shredded paper, and 20,941 gallons of latex and oil-based paint for recycling during collection events
  • Certified 201 citizen scientists who provided 471 hours of service to monitor Gwinnett’s streams through the Adopt-A-Stream program

  • Graduated 84 interns from the Empower Gwinnett summer internship program
  • Managed more than 20 employee health and benefit plans covering 12,000+ individuals
  • Hosted 1,500 attendees at third annual Career From Here countywide hiring event, resulting in 1,619 applications across three days
  • Engaged 86% of eligible employees in the Embrace Wellness Program (wellness year November 2023 to November 2024)
  • Implemented mental health awareness month activities with 1,883 face-to-face employee interactions and 45 site visits
  • Upgraded wellness center offerings to include children ages 3 and older
  • Remodeled the wellness center with our new partner, Crossover Health
  • Had record-breaking attendance, 710 attendees, at the 2024 Annual Employee and Family Spring 5K
  • Graduated 24 employees from Executive Competence Excellence and Leadership Program
  • Graduated 25 employees from the Internal Management Academy
  • Graduated 36 employees from Leadership Education and Development Program
  • Reimbursed employees $568,902.45 through the tuition reimbursement program
  • Processed 5,303 salary adjustments relating to the market adjustment
  • Designed the Language Learning Incentive program

  • Purchased and implemented a geospatial information system application
  • Implemented a grants management system to manage grant awards, automate processes, and enhance reporting to align with regulatory requirements
  • Maintained more than 1,000 databases at the core of most County business applications
  • Increased awareness during Cybersecurity Awareness Month through displays, posters, newsletters, phishing simulations, social media postings, and end user training
  • Procured and deployed 24 radios for Gwinnett Corrections
  • Cybersecurity Division blocked 128,639 malware emails, 66,288 phishing emails, and 49,953 suspicious events
  • Developed an internal and external-facing Solid Waste and Recycling dashboard showing information about waste hauler services
  • Implemented several features and functions in Five9 Call Centers including more than 100 new agents for general election preparation, developing a Spanish collection line for Water Resources, updating property tax call center prompts, and more

  • Distributed 223,160 meals to children at 20 locations through the Summer Meals Program
  • Completed the synthetic turf replacement of the multi-purpose field at George Pierce Park
  • Renovated assets at Lucky Shoals Park and Graves Park
  • Broke ground on Beaver Ruin Wetland Park and Discovery Park, the newest additions to the County’s award-winning parks system, set to open in late 2025 and 2026 respectively
  • Opened the newly expanded Ivy Creek Greenway, stretching from Westbrook Road
  • Completed 931 playground inspections               
  • Conducted 24,155 rentals for parks and recreational facilities
  • Conducted swim lessons for more than 79,000 participants 
  • Provided 34,000youth athletes with the opportunity to play a sport thanks to volunteers who contributed more than 653,000service hours
  • Offered 6,511classes, programs, camps, and events
  • Welcomed 534,455participants throughaquatic admissions and passes
  • Conducted 24,442 hours of aquatic training
  • Completed more than 852 certifications in lifeguarding, water safety, and CPR

  • Made $21 million available to affordable housing projects, leading to a record 650+ affordable housing units being built
  • Adopted the 2045 Unified Plan, aiming to maintain Gwinnett’s high quality of life while fostering intentional and beneficial development
  • Established a new Workforce Development team and expanded the business outreach team to better serve Gwinnett’s workers and businesses
  • Hosted more than 1,700 entrepreneurs for classes and events at the Gwinnett Entrepreneur Center
  • Participated in 125 business outreach events with more than 26,000 attendees
  • Administered more than $10 million in federal grant funding to serve more than 12,000 low- to moderate-income residents
  • Code Enforcement removed more than 4,000 illegal signs across the county
  • Hosted the first-ever Gwinnett County Block Party, which had more than 500 attendees where they learned how the County is helping shape the community
  • Adopted the Gwinnett Place Overlay, which will support redevelopment and revitalization around Gwinnett Place Mall
  • Adopted the Satellite Boulevard/Sugarloaf Sub Overlay District
  • Hosted Redevelop Gwinnett Day to showcase critical redevelopment areas, like Gwinnett Place Mall to developers
  • Worked with tenants and property owners to address interior code issues and bring 125 rental properties into compliance with the International Property Maintenance Code
  • Engaged residents in seven communities across Gwinnett to create small area plans that will provide a clear vision for future development and redevelopment in those areas

  • Used state-of-the-art technology from the Situational Awareness and Crime Response Center to assist officers in responding to 21,977 calls for service
  • Reduced average 911 hold times to just four seconds by December 2024
  • Developed 286 leads from shell casing examinations through the Ballistics Unit
  • Increased the number of arrests related to fentanyl trafficking and experienced a 28% reduction in overdose deaths since 2023
  • 25% reduction in homicides and achieved a 100% clearance rate
  • 14% reduction in violent and property crimes compared to 2023
  • DUI arrests increased 21% compared to 2023 and traffic fatalities decreased 16% compared to 2023

  • Expanded daily participation in Gwinnett Re-entry Intervention Program by 225%, creating a path for inmates to pursue journeyman status or certification in food service, gardening, building cleaning, or landscaping
  • Harvested 4,146 pounds of produce from the Gwinnett Re-entry Intervention Program inmate garden and donated 1,229 pounds of produce to partners
  • Achieved 100% accreditation from the National Commission on Correctional Health Care in compliance with its standards of health services in jails

  • Raised more than $10,000 for local organizations that support survivors of domestic violence during the second annual Dash for Domestic Violence Awareness 5K
  • Implemented the Special Victims Unit, enabling experienced investigators and victim advocates to address sensitive cases and provide focused support for victims
  • Implemented the Diversion Unit, streamlining the process for defendants and defense attorneys to enroll in the diversion program
  • Launched a new website to allow for multilingual communication about the services and resources in the office
  • Implemented a Duty Attorney Pilot Program at the jail to manage cases on the jail plea calendar, reducing in-custody time for defendants and improving case resolution efficiency
  • Successfully resolved more than 4,000 inherited cases from 2022

  • Completed expansion of OneStop Centerville, located beside the Centerville Senior Center
  • Completed design of OneStop Gwinnett facility (now known as the Gwinnett Community Resource Center at Grayson Highway)
  • Completed renovation of a former grocery facility to create a Records Management Center and equipment storage space
  • Continued construction of the Hooper Renwick themed library through an intergovernmental agreement with the City of Lawrenceville
  • Completed renovation of the District Attorney and Grand Jury spaces
  • Completed renovation of restrooms at eight branches of the Gwinnett County Public Library System
  • Completed County branding on 300 vehicles
  • Managed the sale of surplus County vehicles, equipment, and miscellaneous items, generating $2.26 million in revenue
  • Generated more than $23.2 million in revenue from leases of County-owned property, cell towers, energy excise tax, and fuel sales
  • Maintained 3,418 vehicles and pieces of equipment, and purchased 381 vehicles and pieces equipment
  • Handled 43,793 calls through the Solid Waste Call Center
  • Managed 2,140 65-gallon recycling cart requests, 2,335 new start set-ups, 2,308 bulk collection requests, and 188 missed collections requests through the Solid Waste web portal
  • Collected and recycled more than 488 tons of glass at the County's 13 glass recycling drop-off locations
  • Partnered with Gwinnett Clean & Beautiful to host recycling events to collect 5,700 pounds of textiles, 17,450 gallons of latex paint, 3,207 gallons of oil-based and flammable paint, 284 gallons of aerosol paint, 22 tons of tires, 32 tons of paper to shred, three tons of cardboard, and 47 tons of electronics
  • Obtained LEED-Certified Green Building Certification for the police training center
  • Reached a milestone of one million pounds of recycled glass since the start of the drop-off program in 2022
  • Collected 13,300 pounds of paper to shred and 1,380 pounds of cardboard across four locations during a week-long recycling event
  • Completed 11,250 vehicle and equipment repair work orders and 252 vehicle emission inspections
  • Managed 11 fuel sites and dispensed more than 6.9 million gallons of fuel to internal and external customers, with a value of $19.2 million
  • Completed three land acquisitions, 33 stormwater easements, 24 rights of entry, 10 utility easements, and 283 easements for new developments
  • Completed 15,609 work orders for facility maintenance

  • Achieved 100% compliance on annual audits, with no findings, demonstrating adherence to regulatory guidelines
  • Installed three new tag renewal kiosks bringing the number of kiosks to 13
  • Registered 837,670 motor vehicles as of December 31, which is the largest number of motor vehicles in the state of Georgia
  • Added driver’s license renewals to five kiosks through a partnership with the Department of Driver Services
  • Implemented a new website resulting in more availability of services and increased website visits by 22%
  • Launched a new online homestead application module allowing homeowners to upload documents and track live status of their application
  • Processed 1,479,496 transactions
  • Served 466,114 customers
  • Partnering with government agencies to add self-service options to existing kiosks for customer convenience, while increasing the total number of kiosks throughout the county

  • Opened a new segment of the Western Gwinnett Pathway spanning five miles between Rogers Bridge Road and Suwanee Dam Road, partially funded by SPLOST
  • Upgraded all airfield lights and signs to LED fixtures
  • Started design of 24 new SPLOST-funded transportation improvement projects
  • Completed construction of 20 transportation improvement projects
  • Began Safe Streets for All countywide action plan
  • Completed Destination 2050 Comprehensive Transportation Plan
  • Completed Jimmy Carter Boulevard and Southwest Gwinnett Safe and Equitable Access Studies
  • Resurfaced more than 170 miles of roadways with $75 million of SPLOST funds
  • Received a $250,000 grant for the use of recycled tires in paving
  • Mowed 21,697 total miles of roadway shoulders
  • Completed more than 1,300 traffic counts and studies
  • Completed more than 2,600 street light upgrades to LED
  • Installed more than 260 speed humps
  • Completed successful Federal Transit Administration Triennial Review
  • Launched Norcross Microtransit Pilot Program
  • Exceeded one million Ride Gwinnett riders

  • More than 1,000,000 voter registration documents processed
  • Hired and trained 3,002 poll officials during 2024 elections
  • Conducted 172 voter education events, reflecting a 211% increase from 2023
  • Implemented new technology at advance voting locations, eliminating physical applications and reducing voter processing time by 40% to 45%
  • More than 300,000 Gwinnett voters used 12 advance voting locations across 18 days with minimal wait times
  • Introduced automated absentee ballot sorting equipment, significantly improving efficiency in ballot handling
  • Conducted language equity group meetings, resulting in 208 volunteer hours through residents fluent in Korean, Vietnamese, Spanish, and Mandarin

  • Produced 30.2 billion gallons of drinking water and treated 22.1 billion gallons of reclaimed water
  • Helped more than 150 low-income homeowners with plumbing and septic repairs using American Rescue Plan Act funds
  • Named No. 1 in Customer Satisfaction with Large Water Utilities in the South Region
  • Conducted 40,000 analyses of water quality and achieved the Gold QA/QC Award for water and wastewater laboratory for the fourth consecutive year
  • Completed a service line inventory for all drinking water pipes, confirming no lead service lines in Gwinnett and fulfilling requirements of the Lead and Copper Rule Revision
  • Saved $500,000 in water losses through the meter testing program which identifies meters in need of repair or replacement
  • Assisted 301,902 customers in person, through email, or by phone and processed nearly 3 million electronic customer transactions
  • Provided water services to 286,592 customers through 4,086 miles of water mains
  • Served 202,768 sewer customers through 3,021 miles of gravity sewer and 279 miles of pressurized sewer
  • Assessed nearly 628 miles of sanitary sewer and stormwater pipe, and nearly 50,083 sanitary sewer and stormwater structures
  • Rehabilitated or replaced more than 10 miles of sanitary sewer and stormwater pipe 
  • Installed 4,537 new meters and replaced more than 4,758 meters
  • Diverted 81.5 tons of household hazardous materials from landfills through community collection events
  • Hosted 38 volunteer events with 612 volunteers, collecting 259 tires and 23,339 pounds of trash, cleared over an acre of invasive plants, and stabilized 26 feet of streambank
  • Hosted 18 Adopt-A-Stream Workshops, certifying 103 volunteers to monitor Gwinnett’s streams
  • Improved the customer call center by reducing employee turnover and customer call abandonment rate, and making self-service easier for customers