Gwinnett County Government Accomplishments

2025 Accomplishments

Read about accomplishments from our various departments below.

Increased open rate for County email newsletters by 3%, achieving a rate 6% higher than industry average
Received 20.9 million visits to the Gwinnett County homepage
Completed more than 36,500 communications project-related tasks
Added more than 31,500 Gwinnett-specific photos to the County’s photo portal
Branded more than 4,700 touchpoints
Launched 203 paid digital marketing campaigns in-house in 2025
Launched digital marketing campaign, helping increase police officer applicants by 8%,
Used digital marketing to help double the reach of fire prevention ads, which were seen 20 million times
Gained 3,319 net new email newsletter subscribers, a 195% increase compared to 2024
Processed 530 print service requests for Gwinnett County administrative departments and elected offices
Across County-owned social media pages, ended 2025 with 195,422 Facebook followers, 23,198 LinkedIn followers, 29,095 Instagram followers, and 29,166 X followers, a 43% increase in total followers compared to 2024
Achieved an average of 2,112,201 monthly views on social media posts across @GwinnettGov accounts
Responded to 1,974 requests for language translations in the five most popular languages at the Gwinnett Justice and Administration Center and Nash Court Building desks in 2024
Performed 14,956 notary acts
Responded to 1,678 email requests for information through Gwinnett County's info inbox
Served more than 47,800 walk-in customers at the Gwinnett Justice and Administration Center and Nash Court Building information desks
Implemented digital wayfinding system in the Gwinnett Justice and Administration Center, the County’s flagship facility

Animal Welfare and Enforcement
- Had 20,941 visitors at the Bill Atkinson Animal Welfare Center
- Received 21,656 calls for service
- Found homes for 3,777 shelter pets through adoption
- Rescued 582 animals with 91 rescue partners
- Continued Return to Community Cat Program, which trapped, neutered, and returned 1,284 cats, preventing more than 7,700 unwanted kitten births
- Provided free/low-cost veterinary services to more than 400 pets
- Engaged 326 volunteers who provided 2,600 service hours
- Issued 1,523 citations to enforce animal welfare and public safety ordinances
- Placed 1,104 animals in foster care and returned 487 pets to their owners, which — combined with rescue and adoptions — resulted in 5,975 animals saved and a live release rate of 93.34%
- Launched the Pet Food Assistance Program, distributing 5,311 pounds of pet food to 580 pets in need
Building Brains Anywhere
- Provided 6,750 meals to afterschool students in November and December, supporting nutrition and learning during critical out-of-school hours
- Conducted 275 early learning programs, impacting 15,672 children and caregivers
- Distributed 45,684 children’s books through 76 G.R.E.A.T. Minds Book Exchanges and programs, expanding access to literacy resources for families
- Continued to offer Child and Parent Services-eligible afterschool and out of school time enrichment programs, eliminating a financial barrier so all can enjoy a safe, livable, and healthy community
- Provided afterschool services at nine total Gwinnett County Public School elementary sites
- Operated 1,453 afterschool sessions with 26,133 daily participants, while providing 84,932 hours of enrichment and 17,481 snacks
- Provided 206 K-12 Field Trips to 26,680 students
- Welcomed 75,281 walk-in guests for tours, camps, events, Treetop Quest, and more, and engaged 10,139 additional visitors through rentals at the Gwinnett Environmental and Heritage Center
- Conducted 72 summer camp enrichment programs serving 7,405 daily participants
- Recorded 19 new oral histories, adding more than 12 hours of new content
- Responded to 14 artifact donations inquiries, helping to preserve and expand our cultural collections
- Gave 998 tours of Gwinnett’s historic and cultural sites to 13,621 participants
- Facilitated more than 405 service hours for student interns assisting with Cultural and Historic Interpretive Resources activities
- Conducted 33 building inspections, for a total of 82.5 staff hours dedicated to the stewardship and preservation of historic buildings
- Created seven new temporary exhibits displayed at 22 different locations across Gwinnett
- Launched a robust community engagement process for the Maguire-Livsey Family Big House Restoration Project
Civic Engagement and Social Impact
- Engaged 65,251 people in 10,486 volunteer days, projects, and community events, resulting in 1,050,645 volunteer service hours
- Recruited 98 Gwinnett employees to volunteer with Junior Achievement Discovery Center Gwinnett, mentoring 1,946 sixth grade and eighth grade students in financial literacy and career readiness
- Welcomed 31 new Gwinnett Serves nonprofit community partners, totaling 11,840 volunteer hours for Gwinnett-based nonprofits, faith-based organizations, and/or civic organizations
- Conducted 50 mobile food distributions, providing 486,007 pounds of food to 85,686 residents in 21,840 households
- Assisted in the first-ever Jimmy Carter Day Habitat for Humanity build, expanding hands-on employee and resident volunteer opportunities
- Gwinnett Great Days of Service engaged 1,011 volunteers, completing 91 service projects, and generating 3,564 volunteer hours, including 147 Gwinnett employees serving 665 hours
- Six cultural heritage signature events engaged more than 3,000 residents, increasing participation compared to 2024 through expanded community outreach
- Completed the 20th Gwinnett 101 Citizens Academy cohort with 13 facilitated sessions, engaging 33 residents through an updated curriculum
- Presented the first Gwinnett 101 Legacy Alumni Award to Gene Wallace, honoring his longstanding volunteer leadership and service
- Completed the 10th Gwinnett Youth Commission summer program, engaging 32 youth participants through immersive civic education sessions and department tours
- Gwinnett Youth Commission students contributed 3,937 volunteer hours through coordinated community service and civic engagement projects
Health and Human Services
- Served 277,802 residents through Gwinnett Community Resource Centers
- Opened warming stations at five locations, serving 752 residents
- Community navigators recorded 30,565 resident interactions through One Stop for Help
- Supported 543 military-affiliated families through the Veteran and Family Services Office
- Provided 34,200 hours of homemaking, respite, and care management for seniors
- Provided 180,201 congregate and home-delivered meals, which are nutritionally balanced to meet senior dietary needs
- Provided 70,831 transportation trips for seniors ages 60 and older
- Distributed 3,240 shelf stable food boxes to residents facing food security challenges and senior residents in case of inclement weather
- Senior services volunteers totaled 7,935, contributing 14,045 service hours and generating $488,625 in cost savings through community support
Live Healthy Gwinnett
- Engaged 14,085 residents through 353 health, wellness, and community-based programs and events
- Visited 201 communities through the Be Active Gwinnett mobile recreation program, impacting 21,492 participants
- Donated 15,766 pounds of fresh food from community gardens to emergency food providers to assist food insecure residents
- Facilitated more than 1,330 service hours for public health student interns
- Engaged 7,119 users through Live Healthy Gwinnett's Community Health Dashboard
- Volunteers contributed 4,014 hours through sustaining community gardens and strengthening grassroots support for healthy, connected communities
UGA Extension Gwinnett
- Conducted 1,510 diagnostics tests, including water, soil, insects, plants, and nematodes with the Agriculture and Natural Resources team
- Celebrated the 4-H Farm Friends Exhibit's 34 years at the Gwinnett County Fair, reaching more than 16,000 visitors
- Provided 274 public education hours in Spanish through an Expanded Food and Nutrition Education Program with 92% participant graduation rate for youth and adults through Family and Consumer Sciences
- 4,699 parents participated in parenting programs through Family and Consumer Sciences bilingual trainings
- Delivered 1,015 school programs, reaching 26,771 students with hands-on classroom enrichment in science, agriculture, nutrition, and life skills
- Assisted 156,314 residents through calls, emails, walk-ins, and web visits

Partnered with the University of Georgia Cooperative Extension and Gwinnett Technical College to establish a horticulture certification program for inmates
Provided 112,149 hours of vocational and educational training to inmates
Provided 2,340 hours of structured activities to support and improve the mental and physical well-being of inmates
Six inmates earned their General Educational Development Certifications
Engaged 210 teenage participants through the Scott Riner Prison Awareness Program
Completed the Prison Rape Elimination Act compliance audit, demonstrating adherence to federal standards
Attained a 100% compliance score on the onsite evaluation of the Americans with Disabilities Act by the Georgia Department of Corrections
Achieved cost efficiencies through menu modifications without sacrificing nutrition, safety, or regulatory dietary compliance

Child Advocacy and Juvenile Services
- Collaborated with Police Department to launch Toney’s Program for handgun intervention
- Guardian ad Litem division handled 1,963 juvenile court filings involving Gwinnett children
- Probation Division assigned 715 children to programs to help with life skills and reduce recidivism
Clerk of Courts
- Hosted National Adoption Day event, supporting families and promoting community engagement
- Launched a Juvenile Virtual Traffic Court platform, enabling streamlined remote hearings for youth traffic cases
- Fully transitioned to paperless operations within the Magistrate and State Garnishments Judges’ offices, improving efficiency, accuracy, and record accessibility
Probate Court
- Issued 28,045 birth certificates and 16,519 marriage certificates
- Hosted 467 Pro Bono consultations
- Partnered with View Point Health to offer an anonymous voluntary recovery-oriented service for in-need individuals

Closed 6,270 felony cases, while recording a 109% overall closure rate, including 96 closed case trials
Contacted more than 94,000 victims through 14 victim advocates
Achieved an 86% conviction rate, which surpasses the national average of 68%
Juvenile Justice opened 1,149 cases and closed 1,105 cases, achieving a 96% closure rate

Maintained Triple AAA/Aaa Bond Rating
Conducted 92 safety training classes through Risk Management, training approximately 1,462 employees
Implemented Nonprofit Capacity Building Grant Program delivering operational training to 10 organizations and providing capital resources to 58 organizations, totaling nearly $4.5 million

Responded to 107,658 incidents and transported 48,525 patients
Completed 22,862 fire inspections
104 firefighter/EMTs graduated from the Training Academy Program
55 paramedics graduated from the Training Academy Paramedic Program
Performed 41 cardiac saves
Installed 3,683 smoke alarms and 1,483 carbon monoxide alarms
Community volunteer staff contributed 6,024 hours
Strengthened emergency preparedness and responder safety by conducting collaborative active threat and multi-agency drills with law enforcement partners, improving coordination, communication, and operational effectiveness during high-risk incidents
Delivered training to all personnel with a focused emphasis on mental and emotional health challenges, reinforcing a culture of safety, wellness, and resilience across the organization with Safety Stand Down
Secured a new Fire and Life Safety Training Unit, replacing the previous unit that was on loan through the State Fire Marshal’s Office. This permanent asset significantly expands the department’s ability to deliver impactful fire and life safety education programs throughout the community
Enhanced operational capability and responder safety during water emergencies through the acquisition of a new Swiftwater Rescue boat, improving response times and rescue effectiveness in high-risk environments
Collaborated with Human Resources and Communications Departments to develop and market the Lateral Firefighter/EMT position, supporting workforce stability and strengthening recruitment efforts
Produced and distributed a public service announcement educating the community on how to safely respond to emergency vehicles, helping firefighters and paramedics reach incidents more quickly and safely
Developed and released a targeted Home Fire Safety PSA in response to recent fire-related fatalities, reinforcing prevention messaging and increasing public awareness to reduce future incidents

Alongside Solid Waste Management, collected more than 1.35 million pounds of glass through the County’s glass recycling program
Removed 175,527 pounds of litter and eliminated 2,175 illegal signs with the help of 2,922 volunteers through the Adopt-a-Road program
Cohosted two recycling collection events with Solid Waste Management, collecting 12,315 gallons of latex and oil-based paint, 38 tons of shredded paper, 37 tons of tires, 39 tons of electronics, and 3,709 pounds of textiles from 3,300 vehicles with the help of 210 volunteers
Diverted more than 87 tons of household hazardous materials from landfills, averaging 72 pounds of waste per vehicle, with a total of 2,236 cars served through the help of more than 500 volunteer hours
Certified 195 citizen scientists who provided 500 hours of service to monitor Gwinnett’s streams through the Adopt-A-Stream program
Partnered with two local Keep America Beautiful affiliates – Keep Forsyth Clean & Beautiful and Keep Jackson County Clean & Beautiful – to host an Adopt-A-Stream workshop and roadside cleanups

Graduated 84 interns from the Empower Gwinnett summer internship program
Hosted more than 2,550 attendees at fourth annual Career From Here countywide hiring event, resulting in 2,130 applications across three days
Implemented Mental Health Awareness Month activities with 2,374 face-to-face employee interactions and 49 site visits
Had record-breaking attendance, 745 attendees, at the 2025 Annual Employee and Family Spring 5K
Graduated 26 employees from the Executive Competence Excellence and Leadership Program
Graduated 19 employees from the Internal Management Academy
Graduated 104 employees from the Leadership Education and Development Program
Reimbursed employees more than $585,000 through the tuition reimbursement program
Processed 5,605 salary adjustments relating to the market adjustment

Received 18,299 incident work requests, a 2.32% decrease from 2024
Maintained 1.68 days mean time to repair
Maintained a first-day resolution rate of 61.07% or higher
Resolved 97% of non-canceled IT tickets
Maintained more than 1,000 databases at the core of most County business applications
Cybersecurity Division blocked 26,734 malware emails, 106,697 phishing emails, and 7,108 suspicious events
Delivered a comprehensive system supporting jail operations logging and reporting for the Sheriff's Office
Implemented the CSI Case Tracking System, providing Gwinnett Crime Scene Investigators with enhanced access to track case activities through customizable dashboards that visualize real-time data based on user preferences
Implemented the GIS Tax Assessor application, improving tracking and documentation of parcel changes, enhancing reporting capabilities, enabling better status monitoring of plats and deeds, and increasing efficiency in processing address changes
Implemented HydroApps for Parks and Recreation, delivering a versatile web-based solution for scheduling, certification tracking, pool chemical monitoring, asset inventory management, and Model Aquatic Health Code compliance, resulting in cost savings, improved operational efficiency, proactive tracking, and enhanced documentation
Deployed a new online application process for Department of Water Resources commercial water meter requests
Transitioned onsite call centers to virtual call centers for greater mobility and operational continuity

Completed 924 playground inspections for the safety of residents
Conducted 241,008 rentals for parks and recreational facilities
Distributed 215,096 meals to children at 20 locations through the Summer Meals Program
Broke ground on the Dacula Park Community Recreation Center renovations
Opened the newly renovated Rabbit Hill Park Field 7 and Singleton Park and Greenway
Conducted swim lessons for more than 11,442 participants to improve the safety of residents in and around water
Provided 36,790 youth athletes with the opportunity to play a sport thanks to 14,882 volunteers who contributed 699,512 service hours
Offered 40 adaptive activities and events to 4,910 participants with special needs visiting various parks facilities
Welcomed 182,867 guests through aquatic admissions and passes
Completed 146 certifications in lifeguarding, water safety, and CPR

Adopted six small area plans for the communities of Bethesda, Centerville, Killian Hill, Northbrook Parkway, Oakbrook Parkway, and Venture Drive. These plans apply the Daily Community Framework established in the 2045 Unified plan to guide redevelopment and investment in these communities
Modernized regulations in key Unified Development Ordinance amendments to align with our long-term vision, reduce barriers to quality development, and ensure growth happens in a way that reflects our values
Completed the sale of the former Stone Mountain Tennis Center site to Fuqua Development and initiated redevelopment of the site
Installed two new artist-designed crosswalks along Hewatt Road using designs based directly on community input. This placemaking initiative enhances safety, walkability, and community identity, while demonstrating how creativity can transform everyday spaces.
Kicked off the first Infrastructure Development Plan for the Venture Drive Area, which includes Gwinnett Place
Achieved a First Contact Resolution Rate of 73% across more than 12,000 requests (main phone line) through the department’s customer support team
Streamlined and digitized temporary outdoor activity permits, noise permits, and zoning verifications to an online process, saving time for customers and staff
Expended $18,482,358.54 in federal funding (AHDF, CDBG, ESG, and HOME) in 2025, assisting more than 57,000 Gwinnett residents. Project areas include community development, housing, and homeless needs
Provided $7.7 million in grant funding towards Gwinnett Housing Corporation’s purchase of the Spring Swallow Lodge. This project will convert an extended stay hotel into affordable rental housing at 7065 Jimmy Carter Boulevard in Peachtree Corners. The $14 million project will include 73 units available to households making less than $45,000 per year with 70% of units set aside for seniors, youth aging out of foster care, and homeless youth.
Worked with Habitat for Humanity and HomePlace Community Homes for the purchase and placement of affordable, modular housing units
Landed a total of seven projects with a combined capital investment of $94.2 million
- Four new companies
- One retained company
- Two expanded companies
Launched GEC on the Road programming, bringing selected Gwinnett Entrepreneur Center offerings to libraries around the county
130 entrepreneurs graduated from Gwinnett Entrepreneur Center programs
Hosted more than 3,700 entrepreneurs for classes and events in-person and online at the Gwinnett Entrepreneur Center

Saw a 20% reduction in property crimes compared to 2024
Achieved a 97% clearance rate for homicides, compared to the national average of 58%
Launched the Community Service Aide program with aides providing 2,418 hours on calls for service in less than six months
Increased DUI arrests by 11.5% compared to 2024
Developed Toney’s Program in honor of former Gwinnett Police Officer Antwan Toney, who was killed by gun violence in the line of duty. The program’s purpose is to reduce senseless and tragic acts of gun violence involving Gwinnett youth by promoting accountability, non-violent conflict resolution, and safer paths forward
Increased the number of arrests related to fentanyl trafficking and experienced a 26.6% reduction in overdose deaths since 2024
Developed 309 leads from shell casing examinations through the Ballistics Unit
Reduced average 911 hold times to just three seconds by December 2025
Integrated 13,249 cameras into Situational Awareness and Crime Response Center ecosystem
Implemented the use of digital mapping solution from Critical Response Group for use in patrol and command response to emergencies and critical incidents at all Gwinnett County Public Schools, several churches, and other government buildings
Hired 159 sworn officer positions, a 55.9% increase
Increased yearly Police Academy graduation rate from 62% to 66%
Promoted 43 sworn personnel and 21 professional staff members
Held the first-of-its-kind open house style hiring event
Implemented a new outer vest system and training that included weapon and taser drills, handcuffing procedures during active taser deployments, and methods for safely entering and exiting vehicles while wearing the new equipment
Welcomed first female K9 handler Master Police Officer Ryann Scully
Assistant Chief Chris Smith graduated from the 296th session of the Federal Bureau of Investigation’s National Academy, which fewer than 1% of officers across the nation have the opportunity to attend
Increased department’s Facebook followers by more than 10,000
Used state-of-the-art technology from the Situational Awareness and Crime Response Center to assist officers in responding to 38,938 calls for service, compared to 21,977 in 2024
Implemented Alert Gwinnett, an optional notification system that leverages the County’s existing technological investments to enhance emergency notifications

Coordinated fifth annual Thanksgiving Food Giveaway, distributing 3,000 food boxes to families in need, with the help of more than 300 volunteers
Hosted fifth annual Back to School Bash, providing more than 6,000 fully stocked backpacks to children across the community
Successfully executed a two-day enforcement operation targeting human trafficking and related criminal activity, in partnership with the International Association of Human Trafficking and multiple law enforcement agencies

Raised more than $12,000 for local organizations that support survivors of domestic violence during the third annual Dash for Domestic Violence Awareness 5K
Launched a teen dating violence campaign, visiting four high schools to raise awareness and educate young adults
Completed Partnership Against Domestic Violence shelter renovation in partnership with Home Depot and Central Gwinnett High School National Art Honor Society students
Partnered with Ahisma House Animal Shelter for Dog Days of Summer campaign, helping survivors by providing boarding for their pets when shelters cannot take them in

Completed construction on the Hooper-Renwick Themed Library
Completed construction on a stand-alone Special Weapons and Tactics and Hazardous Device Unit building on the Police Training Center campus
Installed digital wayfinding signage at the Gwinnett Justice and Administration Center
Completed final phase of the Bicentennial Plaza project, installing two sculptures, “Make a Wish” and “Vibrantly Connected,” in downtown Lawrenceville
Completed design phase for a new Police Headquarters facility and parking deck
Completed County branding on 264 vehicles
Managed the sale of surplus County vehicles, equipment, and miscellaneous items, generating $2.3 million in revenue
Generated more than $42.4 million in revenue from leases of County-owned property, cell towers, energy excise tax, and fuel sales
Maintained 3,645 vehicles and pieces of equipment, and purchased 257 vehicles and pieces of equipment
Handled 46,739 calls through the Solid Waste Call Center
Managed 2,893 65-gallon recycling cart requests, 2,901 new start set-ups, 12,967 bulk collection requests, and 425 missed collections requests through the Solid Waste web portal
Collected and recycled more than 1.35 million pounds of glass at the County's 13 glass recycling drop-off locations
Cohosted two recycling collection events with Gwinnett Clean & Beautiful, collecting 12,315 gallons of latex and oil-based paint, 38 tons of shredded paper, 37 tons of tires, 39 tons of electronics, and 3,709 pounds of textiles from 3,300 vehicles with the help of 210 volunteers
Obtained LEED-Certified Green Building Certification for the police training center
Reached a milestone of more than 3.22 million total pounds of recycled glass since the start of the drop-off program in 2022
Completed 13,331 vehicle and equipment repair work orders and 278 vehicle emission inspections
Managed 11 fuel sites and dispensed more than seven million gallons of fuel to internal and external customers, with a value of $18.6 million
Completed three land acquisitions, 23 stormwater easements, 15 rights of entry, 11 utility easements, and 463 easements for new developments
Completed 15,643 work orders for facility maintenance

Achieved 100% compliance on annual audits with no findings, demonstrating adherence to regulatory guidelines
Installed new tag renewal kiosks, bringing the total number of kiosks to 16
Processed more than 30,000 homestead applications in response to our marketing campaign
Added driver’s license renewals to 14 of the 16 kiosks through a partnership with the Department of Driver Services

Completed construction of 12 transportation improvement projects
Started design of 13 new SPLOST-funded transportation improvement projects
Completed the I-85 Corridor Study
Resurfaced 206 miles of County roads
Completed the Gwinnett County Airport Master Plan
Completed 36 in-house quick fix projects
Installed 11 new traffic signals, 25 traffic signal upgrades, 25 new intersection communication devices, four miles of fiber optic cable, and 67 traffic monitoring cameras
Deployed Connected Vehicle technology at 25 additional traffic signal locations throughout the County to enable emergency vehicle preemption, transit signal priority, and other safety applications
Exceeded 1.2 million Ride Gwinnett riders
Transitioned Ride Gwinnett commuter service to ATL
Mowed 21,697 total miles of roadway shoulders
Completed more than 5,100 streetlight upgrades
Installed more than 260 speed humps

Hosted four Unscheduled Special Elections with 145,358 ballots cast
Completed statewide list maintenance process for 52,437 Gwinnett voters
Conducted 196 voter education events, reflecting a 14% increase year to year
Contributed more than 97 hours of voter engagement activities through language assistance volunteers

Saved more than 300 homeowners more than $1.2 million in plumbing and septic repair costs using American Rescue Plan Act funding, in partnership with Habitat for Humanity, Gwinnett Housing Corporation, and Home Repair Ministries
Produced 29.8 billion gallons of drinking water and treated 22.2 billion gallons of reclaimed water
Rehabilitated or replaced more than 11.6 miles of sanitary sewer and 10.5 miles of stormwater pipe
Assisted 268,213 customers through email or by phone, and processed nearly 3 million electronic customer transactions
Diverted 90 tons of household hazardous materials from landfills and removed more than 9,000 pounds of trash from waterways through community collection events
The F. Wayne Hill Water Resources Center sent 13.7 billion gallons of high-quality water back to Lake Lanier
Provided water services to more than 280,000 customers through more than 4,000 miles of water mains
Served nearly 205,000 sewer customers through more than 3,000 miles of gravity sewer and 280 miles of pressurized sewer
Assessed 407 miles of sanitary sewer and stormwater pipe, and nearly 6,282 sanitary sewer manholes
Installed 3,768 new meters and replaced more than 13,474 meters
Dispatch received 34,408 calls with an average hold time of less than one minute