FAQs
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FAQ - Fire and Emergency Services
For general information, please call 678.518.4800.
For inquiries related to education, contact 678.518.4845.
To reach Fire Prevention and Life Safety, call 678.518.4980.
Who do I call if I think a building is a fire hazard?
Our Fire Prevention and Enforcement Office will answer your questions at 678.518.4980.
How do I get a copy of a fire or medic report?
All medic reports must have a consent release signed prior to obtaining the report. Usually, reports can be made available within 24 hours after your request.
Why does the fire engine go on medical calls?
To ensure effective and efficient patient care during emergencies, the department uses a dynamic, tiered response system. Based on the nature of the medical call and unit availability, 911 Communications dispatches the closest medic unit, fire engine, or both.
For serious, life-threatening situations—such as cardiac arrest, major trauma, or difficulty breathing—both a fire engine and a medic unit are dispatched together to provide the necessary resources for the best possible outcome.
Does Gwinnett County allow outdoor burning?
In Gwinnett County, outdoor burning of yard debris is prohibited by the Georgia Environmental Protection Division from May 1 to September 30 each year.
To learn more about Gwinnett County's outdoor burning rules, visit the Outdoor Burning Information page.
Does your department use volunteers?
All firefighter/EMT and paramedic positions are full-time paid employees. Citizens having graduated from the 8-week Citizen Fire Academy program are utilized as volunteers for administrative activities and special events.