Navigation

  • Skip to Content
Menu
COVID-19 updates Your source for information about COVID-19
Click here for more information.
  • Pay Water Bill
  • Online Services
  • A-Z Index
  • FAQ
  • Site Map
  • Contact Us
Gwinnett County Logo
Login

Navigation

  • Home
  • About Gwinnett
    • New Citizen Checklist
    • Arts and Entertainment
    • Business and Economy
    • Education and Libraries
    • Fast Facts
    • Government Structure
    • Health Care and Housing
    • History of Gwinnett
    • Parks and Recreation
    • Public Safety and Courts
    • Sustainable Gwinnett
    • Tax Information
    • Transportation
    • Utilities
    • Vibrantly Connected
    • Your Government
  • Services
    • Animal Services
    • Business Services
    • Children and Family Services
    • Citizen Self Service
    • Commuter and Transit Information
    • County Municipal Codes
    • Courts, Law, and Justice
    • Emergency and Public Safety
    • Employment
    • Health and Welfare Services
    • Homeowners Associations
    • Housing and Property Services
    • COVID-19 Grant Funding Cycle
    • Motor Vehicle Services
    • Online Services
    • Open Records Requests
    • Permits, Licenses, and Certificates
    • Recreation
    • Senior and Disabled Services
    • Solid Waste Management
    • Voting and Elections
    • Voter Registration
  • Departments
    • 2040 Unified Plan
    • Animal Welfare
    • Board of Commissioners
    • Communications
    • Communications/E911
    • Community Services
    • Corrections
    • County Administrator
    • Clerk to the Commission
    • Courts
    • District Attorney
    • Economic Development
    • Elections
    • Financial Services
    • Fire and Emergency Services
    • Gwinnett County Transit
    • Health and Human Services
    • Human Resources
    • Information Technology Services
    • Law
    • Medical Examiner
    • Parks and Recreation
    • Planning and Development
    • Police
    • Purchasing
    • Senior Family Services
    • Sheriff's Office
    • Solicitor
    • Solid Waste Management
    • Support Services
    • Tax Assessor
    • Tax Commissioner
    • Transportation
    • Voter Registration and Elections
    • Water Resources
  • Calendar
    • General
    • Chamber of Commerce
    • Explore Gwinnett
    • County Holiday Schedule
    • Parks and Recreation
    • TV Gwinnett
  • News
    • News Releases
    • COVID-19 Response
    • Podcasts
    • Social Media
    • Email newsletters
    • Police News Releases
    • Fire News Releases
    • InGwinnett
    • Media Contacts
    • County Connection
    • Tag and Tax News
  • Employment
    • Job Opportunities
    • Class Specifications
    • Seasonal/Temporary Jobs
    • Intern/Apprenticeship
    • Employment and Testing
    • Screening Process
    • Human Resources
    • E-Verify
    • Volunteer Gwinnett
  • Contact Us
    • Departmental Phone Listing
    • Directions
    • Annex Building Offices
    • One Justice Square Offices
    • Technical Support
    • Language Translation
  • Top Links
    • Alarms
    • Animal Welfare
    • Assessor
    • Bids & RFPs
    • Budget
    • Burn Ban Notice
    • Bus Routes
    • Business License - Online Renewals
    • Citizen Self Service
    • Commission Meeting Videos
    • County Commissioners
    • Crime Mapping
    • Economic Development
    • Elections Voter Registration
    • Emergency Management
    • Environmental & Heritage Center
    • GIS Data Browser
    • Grants
    • Health & Human Services
    • Homeland Security
    • InGwinnett
    • Neighborhood Stabilization Program
    • Park Conditions and Alerts
    • Parks and Recreation
    • Pay Water Bill Online
    • Phone Listing
    • Prevention and Enforcement (Fire)
    • Quality of Life Unit
    • Recycling Directory
    • Road Closures
    • Senior Services
    • Street Light Outage
    • Tax Information
    • Trash Pickup
    • Unclaimed Property/Refunds
    • Vendor Registration
    • Volunteer Gwinnett
    • Water Outages Information
    • Water Resources Contacts
    • Water Resources Customer Service
Close X

Start New Search

FAQs

  1. Departments
  2. Fire and Emergency Services
  3. FAQs
Print

FAQs

FAQs Menu

Fire and Emergency Services FAQs

  1. How can I make a monetary donation?  Click here for information on how you can make a tax deductible donation to support the fire and life safety and injury prevention initiatives of Gwinnett County Fire and Emergency Services. Your contribution will be used to enhance the overall fire and life safety programs provided free to the community. Together we can help make Gwinnett County a safer place to live, work, and play for all residents.
  2. Whom do I call with a non-emergency question?  General information can be reached at 678.518.4800, Education at 678.518.4850, and Fire Prevention and Life Safety at 678.518.4980.
  3. How do I get a copy of a fire or medic report?  Call 678.518.4950. All medic reports must have a consent release signed prior to obtaining the report. Usually, reports can be made available within 24 hours after your request.
  4. Why does the fire engine go out on medical calls?  To maximize the efficient use of personnel and resources for quality, effective patient care on all emergency scenes, the department uses a dynamic tiered response system. Depending on the type of medical call and availability of units, our 911 Communications will send the closest available medic unit and/or fire engine to respond. Engine and medic unit personnel are dispatched together for serious, life-threatening emergencies i.e., cardiac arrest, trauma, not breathing, that require more resources for a successful outcome.
  5. Can a patient choose the hospital he or she wants to go to?  If it is a non-critical situation, yes. If it is a critical situation, Med Unit personnel may choose to transport to the closest or most appropriate hospital.
  6. How much does the County charge for people transported by a Med Unit to the hospital?  The transport fee is a flat rate of $975 plus an additional $15 per mile.
  7. Who do I call if my child is playing with fire?  Depending on the seriousness of the situation (curiosity vs. history of starting fires), you can call either the Education Section at 678.518.4845 or the Investigations Section at 678.518.4890.
  8. Who do I call if I think a building is a fire hazard?  Our Fire Prevention Office will answer your questions at 678.518.4980.
  9. Does Gwinnett County allow outdoor burning?  Yes; from October 1 through April 30. Individuals should call the Fire Marshal's Office 678.518.4980, for Open Burning Information or check our website for day-to-day burning information at www.gwinnettfiremarshal.com. Burning is not allowed on Sundays, after dark, or in the city limits of Lilburn or Sugar Hill.
  10. Can the public schedule a birthday party at the station?  No. We discourage the public from having parties at the stations (for safety and security reasons) and encourage them to incorporate a tour of the station with their private party at home.
  11. What is ISO and my fire insurance rating?  The Insurance Services Offices, Inc. (ISO) rates jurisdictions on factors related to fire coverage that include water supply, dispatch procedures, and fire resources. Our current rating for most of the County is a 2/2X. For verification and more information about the ISO rating, click here. However, if a structure is more than five road miles from a fire station, the insurance company will rate the property as a 10, meaning no fire protection.
  12. Does your Department use volunteers?  All firefighter/EMT and paramedic positions are full-time paid employees. Citizens having graduated from the 8-week Citizen Fire Academy program are utilized as volunteers for administrative activities and special events.
  13. Where is the nearest fire station?  Call 678.518.4800.
  14. Where is the nearest fire hydrant?  New hydrants are installed throughout the year.  You will need to drive your neighborhood and determine the location of your closest hydrant.
  15. How do I dispose of medical syringes/sharps/hypodermic needles for which I take medication for at home?  Please visit the Solid Waste Management Division’s Frequently Asked Questions web page for the proper way of how to dispose of in-home medical waste..
  16. Who do I contact for underground utility location services?  Call 811 at least two days before digging. It is a free and easy call that connects individuals to a local call center that gathers information about the planned digging project and notifies public utilities in the area. Professional technicians are then dispatched to mark the location of all underground lines with paint or flags before any digging begins.
  17. The Gwinnett Professional Firefighters Association, Local 3419 of the International Association of Firefighters, has solicited me for donations. Do these funds directly benefit Gwinnett Fire & Emergency Services?  No. This legitimate organization solicits funds to locally endorse politicians, aid in lobbying efforts to pass collective bargaining laws in Georgia, assist the Union in legal issues, as well as perform firefighter safety research, improve firefighter benefits, and improve pension laws on the national level. While it is your decision to help these efforts, Gwinnett Fire and Emergency Services does not directly benefit from your donation and is in no way affiliated with or support the activities of this organization. It should also be noted that any legitimate organization that uses a professional telemarketing service has to pay a very high percentage of the solicitation proceeds to the telemarketing firm.
Contact Us Signup for Newsletters
  • Follow Us
Contact
Gwinnett Justice &
Administration Center
75 Langley Drive
Lawrenceville, GA 30046

Phone: 770.822.8000

  • Open Records Request
  • ADA Information
Services
  • Pay Water Bill
  • Licensing & Revenue
  • Commuter Information
  • Death Certificate
  • Driver's License
  • e-Government Online
  • Citizen Self Service
  • InGwinnett
  • Marriage License
  • Courts, Law & Justice
  • Municipal Codes
  • Voter Registration
  • Public Library
  • Recycling/Solid Waste
Departments
  • Community Services
  • Corrections
  • Elections
  • Financial Services
  • Fire & Emergency Services
  • Human Resources
  • Information Technology
  • Planning & Development
  • Police
  • Sheriff
  • Support Services
  • Tax Commissioner
  • Transportation
  • Water Resources
A-Z Index
FAQ
Site Map

Official Site of Gwinnett County Government
Copyright 2021, Gwinnett County Board of Commissioners