Gwinnett County Transit (GCT) Customer Service
3525 Mall Boulevard, Suite 5-C, Duluth, GA 30096
If you have trouble using a standard phone, call 711 to set up a Georgia Relay call. Language assistance is available for persons with limited English proficiency.
Customer Service Representatives (CSR) are available from 6:00am – 8:00pm, Monday – Friday and Saturday 7:00am – 8:00pm. Please call one of GCT’s CSRs for help with the following (but not limited to):
A Half-Fare customer could also apply for a Half -Fare GCT Breeze card that would allow for easy fare loading and reloading and free transfers to MARTA. A customer would need to also get a MARTA Half-Fare Breeze Card for a trip starting with MARTA to receive the free transfer benefit to GCT.
More details can be found on the Half Fare Application or by calling GCT customer service at 770.822.5010.
Gwinnett County’s Paratransit Service is a shared-ride program of Gwinnett County Transit, providing origin-to-destination (curb-to-curb) service to eligible persons with disabilities. This service is complementary to Gwinnett County’s local fixed-route service in accordance with the Americans with Disabilities Act of 1990.
For a map of the Paratransit Service Area, please follow this map link
The Paratransit Rider’s Guide provides an overview of the system, policy and procedures and answers frequently asked questions. If you have further questions or would like to request a modification please call Gwinnett County Customer Service at 770.822.5010.
Paratransit Rider’s Guide – Spanish/Español
Paratransit Ride’s Guide – Korean/한국어
Paratransit Rider’s Guide – Vietnamese/Tiếng Việt
Paratransit Rider’s Guide – Chinese/中文
ADA Paratransit Application
In order to be eligible for paratransit service a potential customer must fill out both Parts A and B of the application to begin the process. (links below). Visitors please refer to the riders guide about eligibility during your visit in Gwinnett County.
A printable version of the Paratransit Application is available (see link below).
Current and active Paratransit users can easily recertify their application for the Paratransit service by filling out the Gwinnett County Transit Paratransit Recertification Application. A printable version of the Paratransit Recertification Application is available (see link below).
Paratransit Recertification Application – English
Paratransit Recertification Application – Spanish/Español
Paratransit Recertification Application – Korean/한국어
Paratransit Recertification Application – Vietnamese/Tiếng Việt
Paratransit Recertification Application – Chinese/中文
ADA Paratransit Visitors
Visitors residing outside of Gwinnett County may use the ADA complementary paratransit service for any combination of 21 days within a 365-day period if one of the following applies:
- Visitor is certified ADA eligible by another transit provider
- Visitor can provide necessary documentation of a disability, or
- Visitor can self-certify that they have a disability that prevents them from using the scheduled fixed-route lift and ramp-equipped public buses
Visitors who are paratransit eligible with their local transit agency please provide proof of documentation to our Paratransit Department via fax at 770.300.9419 or by email at firstname.lastname@example.org. Visitors who are not paratransit eligible with another transit agency please contact our Paratransit Department at 770.418.2336 and a reservationist will assist with providing the necessary information, to include self-certification.
We encourage visitors to contact the Paratransit Department 48-hours in advance to allow time for obtaining, submitting, and processing visitor documentation. Reservations can be made by calling Gwinnett County Transit’s Paratransit Department at 770.418.2336 or TDD at 711; Monday – Saturday 8am to 5pm.
If your plans require you to travel in other metro Atlanta service areas, you must make a reservation with the GCT paratransit service and with the other service agency (that is, MARTA and Cobb Community Transit; CobbLinc). GCT reservation agents can provide reservation numbers for contacting the other metro Atlanta transit systems.ADA Paratransit Real Time Tracking and Arrivals Existing Paratransit riders can sign up for real time tracking and arrival alerts. The program will provide customers the ability to sign up for reservation reminders, estimated vehicle arrival, actual vehicle arrival and delay notices. For more information, call the Paratransit Reservation Desk at 770.246.4770 and select Option 2 to sign up for “Where’s My Ride”.
Gwinnett County Transit (GCT) complies with the American with Disabilities Act of 1990, which prohibits discrimination on the basis of disability – requiring that no qualified individual with a disability shall, on the basis of a disability, be denied the benefits of GCT services or programs.
According to the Code of Federal Regulations, 49 CFR 37.169, Gwinnett County Transit is required to provide reasonable modifications/accommodations for people with a disability to access GCT’s transportation service.
To view the full Reasonable Accommodations statement please follow this link.