• Hosted two vaccine incentive events — the Vaccines Aren’t Scary one-day event in October and the Finish Strong Together three-day event in December — resulting in more than 7,400 residents being vaccinated

Economic Development

• Cut the ribbon on the Gwinnett Entrepreneur Center alongside partners from Georgia Gwinnett College
• Co-hosted several webinars on federal small business COVID-19 support programs with the SBDC, SCORE, Access to Capital for Entrepreneurs, and the Gwinnett Chamber
• Lead the Small Business Assistance Program alongside the Grants team using CARES Act funds to issue 81 loans for a total of $7,735,000 and 1,730 grants for a total of $18,283,200
• Hosted 480 firms during Coffee and Conversation with Your County Government the Virtual Edition events
• Participated in six partner events, reaching more than 600 firms

Community Outreach

• Graduated 60 participants from the Gwinnett 101 Citizens Academy and 21 participants from the Gwinnett Youth Commission. The Gwinnett 101 Alumni Association has grown to more than 300 members
• Participated in more than 80 events, festivals, and programs that directly impacted more than 8,000 residents which include the annual Black History Month, Asian American Pacific Islander Heritage Month, and Hispanic Heritage Month celebrations, the County’s first Pride Party in recognition of Pride Month, and a safety and awareness training for Asian American businesses in Gwinnett County

Internal Audit

• Completed seven audit and seven advisory service engagements during the year
• Began publishing audit reports online to promote public transparency

• Created a Communications Department to enhance messaging about critical county resources and services to residents, businesses, and visitors
• Hosted annual Memorial Day and Veterans Day events to honor our fallen heroes and all those who serve
• Achieved 340,578 email opens and 21,000 clicks through to important County messages through email newsletters and gained 7,092 new email newsletter subscribers, totaling 59,560 total contacts by year-end 2021
• Received more than 6.1 million impressions across 13 media outlets, including regional and national coverage, as well as 2.5 million impressions on YouTube and 135,000 impressions through Google Search for Listen to Gwinnett Moms COVID-19 educational campaign
• Ended 2021 with more than 70,000 Facebook followers, 21,500 Twitter followers, 9,800 LinkedIn followers, and 6,600 Instagram followers across County-owned social media pages
• Aired 16 new Better Together podcast episodes                                                                 
• GwinnettCounty.com had 4,175,964 users, a 9.40 percent increase over 2020; County enhanced website accessibility through ADA Compliance and Search Engine Optimization
• Processed 36,149 telephone calls and 10,439 notary requests from residents, visitors, businesses, and County staff through information desk and switchboard

• Launched new program guide, InGwinnett, making it easy for residents to browse and register for classes, programs, and events
• Community Engagement completed 957 marketing requests and engaged more than 24,000 users on social media

Animal Welfare

• Implemented the Return to Community Cat Program which Trap-Neuter-Returned 1,168 cats, preventing 9,344 births
• Impounded 6,737 animals, found adopters for 4,188 animals, and transferred 820 animals to rescue partners from the Bill Atkinson Animal Welfare Center
• Achieved a live release rate of 97.06 percent of impounded animals saved

Community Resource Support

• Launched OneStop 4 Help, a community support and resource navigation program to assist resident needs such as food security, homelessness, emergency housing, utility/rental assistance, and other social needs
• Activated the County’s Warming Station program at five locations to aid temporary, overnight relief from long-term exposure to cold weather and allows residents facing housing challenges to rest, warm-up, consume a meal, snack, and/or beverage

Countywide Interpretive

• Established the county’s Cultural and Historic Interpretation unit which coordinates interpretive resources, procures, preserves, and protects items for interpretation, fostering public awareness with written, oral, and media driven presentations
• Processed 89 artifacts and recorded 19 new oral histories

Early Learning

• Conducted 143 Building Brains Anywhere programs, impacting 3,265 participants
• Distributed more than 10,200 early learning books through the G.R.E.A.T. Little Minds Book Exchanges in partnership with the Gwinnett community
• Worked to make all afterschool and out of school time enrichment programs Child and Parent Services-eligible, eliminating a financial barrier so all can enjoy a safe, livable, and healthy community
• Provided 29,595 education hours through afterschool programming
• Certified more than 450 bilingual early childhood providers to became Early Childhood Educators

Food Security

• Transported and distributed 1,830,152 pounds of food, supplies, and personal care items for community partners and residents
• Conducted 55 food distributions, providing 472,735 pounds of food to 57,420 residents
• Provided 52,767 mixed produce boxes to 393 community partners, impacting more than 184,690 residents
• Hosted nine pop-up grocery stores with Goodr serving 88,000 meals to 2,150 families in addition to providing 5,220 meals to early learning through snack packs
• Completed the construction of six new community gardens. Harvested 2,886 pounds of food from all nine community gardens which was donated to emergency food providers
• Distributed 189,097 summer meals with the help of 1,336 volunteers
• Deployed more than 2,760 shelf stable food boxes with assistance from Gwinnett’s public safety personnel; 4,290 additional shelf stable food boxes distributed to senior residents

Live Healthy Gwinnett

• Visited 150 communities with the Be Active Gwinnett mobile recreation program, impacting 5,283 participants

Parks and Recreation

• Offered 17,336 recreational and rental experiences, impacting 1,437,880 participants
• 2020 Gwinnett Parks and Recreation Master Plan adopted by the Board of Commissioners
• Completed the Lloyd Harris Greenway trail connection from Tribble Mill Park to Harbins Park in partnership with the Department of Transportation; a catalyst project from the 2018 adopted Gwinnett Trails Master Plan
• Converted Peachtree Ridge Park’s baseball/softball field to synthetic turf and replaced the ADA playground
• Rehabilitated George Pierce Park’s entrance drive and renovated the senior back patio
• Replaced synthetic turf and updated lighting and automated controls at Cemetery Field
• Improved the Elisha Winn House site adding parking, ADA accessibility, and outdoor stage area
• Maintained 50 parks and 140 plus miles of trails with the asset management plan – recording 119,340 hours supporting 21,200 work orders, including 890 playground inspections

Senior Services

• Provided more than 14,790 hours of homemaking, respite, and care management
• Served over 200,000 nutritionally balances congregate and home-delivered meals             
• Improved mobility and access by providing more than 35,500 transportation tips
• Fostered connectivity by launching SAM (Senior Activity Module) which deployed 319 tablets, leading to 13,252 initiated activities and 14,304 interactions

Volunteer Services

• Engaged 42,404 people in volunteer service activities, resulting in 721,133 service hours

Voter Registrations and Elections

• Began process of expanding election access and education to Gwinnett’s diverse communicates through the Language Equity Project to provide voter education materials in Cantonese, Korean, Mandarin, and Vietnamese

• Integrated technological advances like telepresence, virtual court hearings, and radio frequency identification technology to mitigate the threat of contraband to create a safer and more sustainable setting for offenders and staff
• Inmate health care provider partnered with the Gwinnett County Health Department and the Georgia Department of Corrections to administer COVID-19 tests and vaccines to offenders and staff. Fully vaccinated 65 percent of the offender population against COVID-19
• Completed the fourth graduating class for the welding vocational program as part of the reentry program
• Cleaned 879 miles of roadway and removed 10,827 square feet of graffiti

Administrative Office of the Courts

• Resumed Superior and State Court jury trials following the expiration of the statewide judicial emergency order in July; jurors returned over 60 verdicts from August through December
• Transitioned eight Superior Court judicial offices and the Jury Division to the Charlotte J. Nash Court Building
• Graduated 50 individuals and enrolled 94 new participants in the Accountability Courts and received more than $550,000 in grant funding. These programs provide an alternative to jail time and decrease recidivism rates, in turn reducing County expenditures

Probate Court

• Issued 5,427 marriage licenses and 20,406 birth certificates
• Returned to an in-person hearing environment while also allowing petitioners the option to request remote hearings where it may be in the parties’ best interest
• Received an all-time record number of 18,331 weapons carry license applications filed with the court
• Received and processed a record number of 2,305 estate cases

• Held 2021 Candlelight Vigil for Homicide Victims at 12Stone Church with more than 300 attendees
• Saw 5,205 new cases
• Had 56,170 contacts with victims

• Maintained Triple-AAA Bond Rating
• Supported departments, elected officials to develop and pass a $2.07 billion budget for 2022
• Named a top performer by U.S. Treasury for the Project RESET 2.0 Emergency Rental Assistance Program, which ensured that 10,374 individuals in Gwinnett County did not have to face an eviction or utility disconnection 
• Managed 187 grant awards with a total value of $493.5 million
• Awarded 1,811 small businesses with $26,018,200 in financial assistance through the Small Business Assistance Program
• Allocated $25,115,619 in Coronavirus Relief Funds to 145 nonprofit and faith-based partners providing critical services to those impacted by COVID-19
• Issued 317,749 Annual Notices of Assessment, an increase of 5,475 notices over the previous year
• Successfully processed 49,411 property transfers
• Received 5,661 appeals of real and personal property as well as 151 motor vehicle appeals and resolved 1,663 hearings through direct cooperation with property owners
• Vetted 50 technology business cases amounting to $5,877,152.28 in hardware and software for 2022 Operating budget 
• Processed about 58,000 invoices, 32,000 purchase card transactions, and 8,000 e-payable transactions for total payments of just over $1.2 billion

• Completed 589 home surveys
• Installed 5,168 smoke alarms; smoke alarms installed by the department directly contributed to saving the lives of eight people in 2021
• Responded to 96,271 incidents and transported 44,461 patients
• Saved 52 lives after cardiac emergencies in 2021; 376 personnel were recognized for their efforts, as documented through the Cardiac Arrest Registry to Enhance Survival program
• Offered 991 community training opportunities reaching 11,320 people
• Completed 19,680 Fire Inspections
• Celebrated Department of Fire and Emergency Services 50^th anniversary in March 2021
• Completed 324 fire station tours and apparatus community visits, reaching more than 3,000 children and adults
• Completed 258 child passenger car seat installations and checks, installed 193 car seats, and issued 33 car seats
• Shared 881 messages on social media accounts
• Conducted 27 Fire Extinguisher Training Classes reaching 626 children and adults
• Conducted 46 CPR/AED participation classes reaching 471 children and adults
• Partnered with Northside Gwinnett Hospital and Gwinnett Police to conduct five Fires, Falls, and Fraud presentations reaching 82 senior adults
• Participated in Mobile Food Drive Events held throughout the County and offered car seat checks, food distribution, and registered residents for home safety surveys 
• Obtained law enforcement agency recertification status through the Georgia Association of Chiefs of Police/Georgia Law Enforcement Certification Program
• Conducted 145 fire scene investigations
• Successfully completed an audit of Georgia Crime Information Center/National Crime Information Center computer terminal by the Georgia Bureau of Investigations
• Completed a comprehensive Annual Program Appraisal of the Fire Investigations Section
• Successfully completed firearms and taser qualifications for all fire investigators
• Hired 118 sworn personnel, 11 non-sworn personnel, and three paramedics
• Saw a 20 percent decrease in on-the-job injuries
• Graduated 118 firefighter recruits, and graduated and certified 31 paramedics 
• 497 students completed continuing education Training Academy career courses

• Partnered with Solid Waste implemented the #RecycleRightGwinnett campaign to educate residents about how to recycle properly, reducing contamination while increasing the value of curbside recyclables. This program resulted in the deployment of 24,244 wheeled recycling carts to unincorporated Gwinnett residents, exceeding the grant funder’s expectations by 865%.  
• Received $127,000 through various grant funders, including Kroger, World Wildlife Fund, Primerica, and the Arthur Blank Foundation, which will enable the organization to expand composting and STEM programs, fight food waste/food insecurity, and provide education materials/resources to Gwinnett County Public Schools, as well as provide support to residents to conduct their own beautification projects
• Diverted 106 tons of household hazardous materials from landfills during annual HHW collection events in partnership with Water Resources; the items will be reused, recycled, or used in the manufacture of entirely new products
• Cohosted two recycling collection events with Solid Waste Management, diverting 171 tons of electronics, shredded paper, tires, paint, and textiles from landfills
• Assisted Solid Waste Management in facilitating new glass recycling drop-off program for two locations in unincorporated Gwinnett, as well as assisting the city of Lawrenceville with their new glass recycling program
• Removed 37 tons of litter and illegal dumping, as well as 1,500 illegal signs through the Great America Cleanup Initiative
• 198 Adopt-A-Road organizations encompassing 3,054 volunteers spent 24,500 hours picking up 165,916 pounds of litter from 279.5 miles of roadway, removing 2,188 illegal signs and conducting 487 cleanups
• Selected by Keep America Beautiful to be the first of 700+ national affiliates to host its first-ever community conversation to engage local citizens to help identify community-based actions to reduce litter. The “Connecting People & Places: A Community Conversation” event is scheduled for spring 2022
• Served as a Great Days of Service Collection Site, collecting 10,000 plus non-perishable and hygiene items to benefit the Gwinnett Veterans Resource Center in Lawrenceville

• Implemented COVID-19 vaccine incentive leave program in conjunction with new policy updates
• Reimbursed employees $591,145.48 through tuition reimbursement program
• Rolled out a number of virtual health and wellness initiatives, including mobile applications such as Calm and Noom
• Implemented Linkedin Learning, making extensive virtual training options available for almost 6,000 employees
• Administered 20 employee health and benefit plans for nearly 12,000 individuals
• Administered the Internal Management Academy, which saw 38 executive level employees graduate in 2021

• Completed security risk assessments that identify, assess, and implement key security controls in applications and IT environments and focus on preventing application security defects and vulnerabilities
• Refreshed and modernized infrastructure including upgrade of 240 switches, 400 wireless access points, 96 routers, 58 voice gateways, 17 firewalls, and seven circuits
• Enabled additional online payment options using Amex for citizens to use online payment services
• Implemented ePermit Hub application within the Planning and Development department which enables an easy way for residents and builders to apply for a permit application and collaborate with County staff on pending applications
• Migrated the Accela application to the cloud which enables the County to respond to rapidly modernizing technology and provide high degrees of security, flexibility, and usability for Planning and Development
• Developed and launched online business application for License and Revenue to allow business owners to apply for a business license online without visiting a County office in-person
• Developed a computerized system to manage indoor social distancing and capacity planning requirements during the COVID-19 pandemic
• Launched an online service request process for employees that enable services that include knowledge articles, service request templates, and status dashboards to improve process flow and customer experience

• Established new customer service approach concurrent with the move to the third floor of One Justice Square with all department services offered in a single location, providing greater collaboration and communication
• Implemented ePermitHub software and significant improvements to online permitting portal to streamline the plan review process and automate manual processes
• Obtained Community Rating System recertification enabling 15 percent property insurance discount for property owners
• Made substantial progress toward finalizing a housing study and residential zoning district assessment
• Expanded training of building inspectors to perform combination inspections, creating efficiencies and saving customers time
• Enhanced the zoning application review process with more detailed case reports and the creation of the Technical Review Committee
• Created customer service videos to assist businesses to renew their occupation tax certificate
• Created a new layer on the GIS mapping data browser to display active zoning cases and link to associated case information
• Hosted and participated in numerous outreach events to promote community engagement with the department and to educate residents on planning, development, building, property maintenance, and other code requirements
• Developed draft innovation overlay zoning district to facilitate implementation of Rowen and development of surrounding areas
• Established and disseminated a quarterly newsletter for apartment property managers with updates from multiple departments
• Created new class specifications to expand the career ladder in sections and improve staff retention
• Updated hiring practices to increase salary offers to better align with experience, education, and responsibilities of the position to enhance recruitment
• Automated state license verification as part of the business licensing process through partnering with the Secretary of State’s office
• Collected $270,000 in additional business license revenue as a result of proactive code enforcement
• Changes in state law and the Hotel/Motel Tax Ordinance allowed the County to collect an additional $800,000 in 2021
• Increased completed Code Enforcement inspections by 27 percent from previous year
• Issued 47 percent more commercial building permits and 7 percent more residential building permits than 2020

• Dispatched 682,949 police calls and 109,749 fire calls through E-911 Center
• Responded to 446,651 incidents
• Attained CALEA accreditation status for the Communications Center and the Training Academy, which resulted in the department becoming the first agency in Georgia to obtain CALEA’s Tri-Arc status
• Formed Gwinnett County Police Citizens Advisory Board following Board resolution to engage in a collaborative problem-solving process alongside Gwinnett Police that supports both the community and the Police Department’s desire to enhance public safety
• Established Police-Mental Health Collaboration pilot program, pairing an officer with a mental health professional to respond to incidents in which an individual is experiencing a behavioral health crisis
• Achieved a 91.3 percent homicide clearance rate, compared to the national average homicide clearance rate of 60 percent
• Purchased integrated ballistic identification system technology equipment to allow the department to process its own ballistic evidence and submit it for examination and leads

• Completed a significant organizational restructure to better address the needs of the agency and residents
• Implemented the Community Outreach Section to further develop and create community-based strategies by using restorative justice principles to enhance economic opportunity, build strong neighborhoods, and ensure a dynamic framework for quality growth and development
• Conducted several community events, providing 2,000 backpacks filled with school supplies to children in need and participating in food drives feeding and distributing meals to more than 12,000 residents
• Created the Communications Unit to improve internal and external communications within the office and community creating alliances with five Hispanic radio and news organizations, and participating in more than 150 engagements in the community
• Implemented the Office of General Counsel Unit to improve and manage all legal functions within the office in conjunction with the county Law Department
• Created the Fiscal Management Section to improve prudent fiscal practices and promote fiscal responsibility, transparency, and accountability between County government and Gwinnett residents
• Implemented TRACE/Gang Unit to conduct investigations focused on human trafficking and child exploitation, while the Gang task force develops valuable information which is analyzed and used to combat and dismantle criminal street gangs.
• TRACE made 131 arrests, recovered a human trafficking victim through an undercover operation, and provided support and resources to nearly half a dozen victims of human trafficking
• The Gang Unit made 139 arrests in reference to narcotics and guns, seized more than $3.4 million dollars in narcotics and 33 guns, and recovered seven stolen guns
• Created the Mental Health Task Force to focus on decriminalization of mental illness within the criminal justice system and actively reduce the stigma within the community. In 2021, the Mental Health Task Force answered 17 live encounters in the community resulting in 100 percent de-escalation and zero arrests. The task force also completed 25 Bio-Social assessments for individuals experiencing mental health crisis, answered more than 400 emails and calls regarding mental health issues, and partnered with 19 mental health providers and four hospitals for direct admission
• Purchased two new explosive detecting dogs and trained two new deputy K-9 handlers to improve the efficiency of the security of the Gwinnett Justice and Administration Center GJAC, Nash Court Building, and Court Annex, and their facilities' parking areas by regularly sweeping for explosives

• Completed the SPLOST-funded construction the Charlotte J. Nash Court Building; courtrooms, Jury Assembly, and associated spaces opened April 2021
• Completed buildout of the Gwinnett Entrepreneur Center
• Completed construction of a new, 22,000-square-foot facility and parking structure for the Norcross Branch of the Gwinnett County Public Library in partnership with the city of Norcross in October 2021, funded by SPLOST
• Completed construction of a new 22,000 square-foot Duluth Branch of the Gwinnett County Public Library in partnership with the city of Duluth in May 2021, funded by SPLOST
• Initiated construction of a new Elizabeth Williams Branch Library and detached parking deck in partnership with the city of Snellville in October 2021, funded by SPLOST. Anticipated completion at the end of 2022
• Initiated design of the Hooper-Renwick Themed Branch of the Gwinnett County Public Library which will preserve and honor the history and legacy of the former Hooper-Renwick School located at 50 Neal Boulevard in Lawrenceville in partnership with the city of Lawrenceville. Construction is scheduled to start in late 2022 and is funded by SPLOST
• Initiated the SPLOST-funded construction of the relocated Fire Station No. 13 in the city’s planned Town Center on Main park development in partnership with the city of Suwanee
• Initiated construction of a 23,000 square-foot expansion of the existing training center to meet the current and growing needs of the Police training program. Construction started October 2021
• Initiated design to expand the current Centerville OneStop facility to provide space for services from community partners including Gwinnet Public Health, Viewpoint Health, and a Headstart Program to provide equitable and inclusive services for residents in the southern portion of the County. Design began in 2021, and construction is anticipated to start in late 2022. Funding for the facility comes from the American Rescue Plan Act
• Completed renovation and provide ongoing maintenance for a Vaccination Center and testing site at the former Sears building at Gwinnett Place Mall, funded by the CARES Act and ARPA
• Partnered with Gwinnett Clean & Beautiful to host two recycling events, collecting 3,890 pounds of textiles, 20 tons of tires, 37 tons of electronics, 29 tons of paper, 509 gallons of oil based or aerosol paint, and 11,276 gallons of latex paint
• Managed the sale of surplus County vehicles, equipment, and miscellaneous items with a revenue of $1.2 million
• Completed installation of new branding on 155 vehicles
• Managed 11 fuel sites and dispensed over 6.1 million gallons of fuel to internal and external customers with a value of $14.6 million  
• Maintained 3,032 vehicles and pieces of equipment and purchased 188 vehicles and pieces of equipment
• Completed 9,145 work orders for repairs on light vehicles, and equipment, and Fire apparatus and completed 5,286 work orders for preventive maintenance
• Completed six fee simple acquisitions, and eight easement/right-of-way abandonments; obtained 223 stormwater easements, 267 rights of entry, 42 utility easements, and 126 easements for new developments
• Completed 8,628 work orders for facility maintenance
• Managed 62,884 calls through the Solid Waste Call Center

• Billed $1.4 billion in property taxes with 97 percent collected as of December 31
• Implemented self-scheduled online appointments so customers can skip the wait at all tax and tag offices
• Installed two new motor vehicle kiosks in underserved areas of Loganville and Norcross
• Utilized grant funds to incentivize safer, convenience-fee free online property tax payments from American Rescue Plan Act grant funds, saving residents $1.4 million in fees
• Extended tag office hours to better serve residents
• Expanded social media footprint to better disseminate customer information
• Addressed increased demand for delinquent tax information by streamlining bidder registration and by publishing online current tax sale and delinquent information
• Successfully implemented the State Department of Revenue's update to the Driver Record and Integrated Vehicle Enterprise System

• Completed construction of 24 major projects, including intersection, major road, road safety and alignment, school safety, and sidewalk and pedestrian safety projects; began construction on 11 additional projects, and began engineering on nine new capital projects
• Completed construction for two traffic management systems on major roads, installed 6 new traffic signals, reconstructed 14 existing signals, and began engineering on projects to upgrade 35 traffic signals
• Maintained 2,698 miles of roads and 749 traffic signals
• Resurfaced 94 miles of County-maintained roads (387 streets) including 3.2 miles of Peachtree Industrial Boulevard
• Completed 13 quick-fix projects
• Continued work on the Harbins Road interchange at State Route 316 project with anticipated completion in mid-2022
• Continued work on the Interstate 85 at State Route 324/Gravel Springs Road interchange that was opened to traffic in fall 2021
• Completed the Taxiway Y Extension, Runway 7-25 Strengthening, and Central Basing Area capital projects at Briscoe Field
• Awarded the contract for the Smart Corridor project to implement Connected Vehicle technology on several major roads across the county
• Ordered vehicles for major Transit Service expansion including three new local routes and return of Snellville Microtransit, and completed total rehabilitation of Indian Trail Park and Ride

• Produced 28.5 billion gallons of drinking water and 21.5 billion gallons of reclaimed water
• 3,990 miles of water main serve 270,000 water customers
• 2,899 miles of gravity sewer and 273 miles of pressurized sewer serve 190,000 sewer customers
• Served 339,084 customers in person, through email, or by phone and processed 2 million electronic customer transactions
• Rehabbed or replaced 9 miles of sanitary sewer pipe, 2.19 miles of water distribution pipe, and 7 miles of stormwater pipe. Installed 0.6 miles of new sewer pipe
• Entered into five Intergovernmental Agreements with cities to make water and sewer improvements
• Broke ground on the Eastern Regional Infrastructure Project to expand water service and provide sewer to a large section of eastern Gwinnett and add five miles of new trail along the Apalachee River in collaboration with Community Services
• Worked with the Department of Fire and Emergency Services to check for toilet leaks while Fire staff are installing and checking smoke detectors in residents’ homes, helping customers lower their water bills
• Began construction of the Beaver Ruin Wetland project in partnership with Community Services. This restored wetland will improve water quality and provide educational opportunities to the public
• Hosted 24 interns from UGA, GGC, UNG, Virginia Polytech, University of Montana, GSU, Georgia Southern, Georgia Tech, and GCPS
• Completed the $135 million Crooked Creek Water Reclamation Facility upgrade project which improved safety, efficiency, and reliability at Gwinnett’s oldest wastewater treatment facility
• Maintained on-schedule progress on The Water Tower facility construction despite labor and supply chain challenges
• During the first year of the three-year $190.6M water and sewer bond, DWR spent $51.6M, including completing three projects, beginning construction on 12 projects, and beginning design on 19 projects
• Eliminated the use of an expensive treatment chemical at the F. Wayne Hill Water Reclamation Center, which saved about $450,000 per year in chemical costs and resulted in improved membrane performance
• Developed a membrane cleaning process that resulted in a patent granted to the Gwinnett County Board of Commissioners
• Implemented upgrades to the SCADA system for added security including creating a Unified Operations Control Center and installing a new segmented SCADA rack at E911 to allow for redundancy
• Created a Customer Advocate Role to provide advanced support for customers with complicated issues or in financial distress
• Expanded payment options to include American Express and Western Union
• Reduced the same day reconnect fee to assist customers in need
• Took over Suwanee’s water system, welcoming more than 300 new customers to Gwinnett County Water
• Prevented 600 customers from being disconnected for non-payment by working with the Project Reset 2.0 Assistance Program
• Hosted 19 trash cleanup events with 447 volunteers who collected 102 tires and 16,315 pounds of trash
• Pivoted to virtual workshops and festivals, educating residents on water conservation, septic systems, construction projects, water treatment, and more
• Created virtual tours of the Yellow River Water Reclamation Facility, F. Wayne Hill Water Resources Center, and Shoal Creek Filter Plant, making it easier for residents to learn more about water treatment
• Hosted 17 Adopt-A-Stream Workshops, certifying 76 volunteers to monitor Gwinnett’s streams