Gwinnett Standard

Gwinnett Clean & Beautiful

• Completed the first phase of the Food Waste Warriors Project at 14 GCPS schools throughout the county to reduce food waste, thanks to a $20K grant from Keep America Beautiful/Lowe’s Community Partners 
• Completed the first phase of the Food Waste Warriors Project at 14 GCPS schools throughout the county to reduce food waste, thanks to a $20K grant from Keep America Beautiful/Lowe’s Community Partners
• Received grant funds for the following: $10,000 Bank of America Charitable Foundation Grant to create multilingual educational residential recycling bags and a $10,000 Primerica Foundation Grant for the creation of a new educational webpage with multilingual capabilities on www.GwinnettCB.org
• Hosted Governor Brian Kemp for the 13^th Annual Environmental Address (Governor Kemp's first environmental address), with 700 community leaders in attendance
• Partnered with the Department of Water Resources, Gwinnett Clean & Beautiful co-hosted the second annual Hazardous Household Waste event, resulting in the collection of more than 58 tons of hazardous household waste
• Partnered with Support Services-Solid Waste Management Division to co-host Earth Day and America Recycles Day Annual Collection events which resulted in the diversion of 83.4 tons of materials, 438 pairs of sneakers, 10,841 gallons of paint, 638 ink/toner cartridges and 808 pounds of textile from the landfill

Economic Development

• Participated in several professional development conferences, including the International Economic Development Council (IEDC), International Business Innovation Association (InBIA), and International Council of Shopping Centers (ICSC) 
• Engaged more than 350 Gwinnett businesses with four Coffee and Conversation events, connecting them across multiple County departments
• Completed the Concept Phase of the Gwinnett Entrepreneur Center, including development of its operational model, facility design and renovation, and engaging regional partners to provide support
• Conducted an analysis on 16 economic development projects with a potential fiscal impact of $566 million and more than 2,700 jobs

 
Community Outreach

• Completed the FY 2018 – 2020 Update of the Gwinnett County Disadvantaged Business Enterprise (DBE) Plan to ensure compliance with federal regulations
• Graduated 67 participants from the Gwinnett 101 Citizens Academy and 28 participants from the Gwinnett Youth Commission in 2019. The 101 Alumni Association has grown to 300 members
• Coordinated community multicultural outreach events including participation in the Gwinnett Multicultural Festival, Black History Month, Asian American Pacific Islander Celebration, Hispanic Heritage Month, Juneteenth Celebration, and numerous other festivals, conferences, expos, and events
• Participated in more than 670 meetings, events, festivals, and programs in 2019

Internal Audit

• Completed two major advisory service engagements pertaining to business process improvements for Police Department and Sheriff’s Office
• Provided support for the Audit Committee and prepared a risk-based audit plan

 
Communications

• Launched the Gwinnett County Government Facebook, Twitter, and Instagram pages
• The Communications Division expanded public safety social media presence with the Police Facebook page and Fire and Emergency Services Facebook and Twitter pages
• Made significant progress on highly-visible branding assets, including the development of branding collateral sets and design standards for police vehicles, park entrance signs, and building/monument signs. They also updated the Brand and Usage Guide and instituted the Communications Academy to train and education employees

Census 2020

• The Gwinnett Complete Count Committee was created which brought together a cross section of community members, including representatives from educational, business, faith-based, and multicultural organizations, who are using their local expertise to raise awareness and encourage census participation in all areas of our community

Animal Welfare and Enforcement

• Received $50,000 grant from Best Friends and the Rachel Ray Foundation

• Added Veterinary Services Medical contract and a full time Behavior Coordinator
• Increased public outreach/program with Summer Camp, Pet Fest, Clear the Shelter, and Shelter Pets Rock events
• Established a “Pet of the Week” community partnership with 11 Alive with nearly 100 percent adoption rate of selected pets
• Record number of animals transferred to rescue organizations
• Increased transparency to reduce Open Records Requests
• Nominated and selected to serve as Vice Chair for the Georgia Animal Shelter Alliance
• Implemented new foster program

• Found homes for 4,211 animals through adoptions (97 percent live release rate), saved 7,258 animals
• Received 21,009 calls for service
• Had 39,174 shelter visitors

Community Services Outreach

• Launched Harvest Gwinnett, a community garden program designed to assist with food insecurity, help facilitate garden construction, volunteer leadership model, and education classes provided onsite by partners
• Secured a $10,000 Urban Agriculture Grant from the Food Well Alliance
• Volunteer Gwinnett program launched a quarterly newsletter, tracked 1.1 million volunteer hours, and had 92,523 volunteers
• Hosted a Summer Spike Event and Pop-up Mobile Market with partners from the Atlanta Community Food Bank. 4,815 meals were provided to 105 households that included 402 individuals, 197 of which were children
• Held a 3k Glow Run at the Gwinnett Environmental & Heritage Center with 262 participants raising $2,621 for the Gwinnett Parks Foundation Health & Wellness Scholarship Fund
  • Partnered with the Gwinnett Daily Post to host five free Community Health Fairs impacting more than 2,500 participants
  • Celebrated Live Healthy Gwinnett’s five-year anniversary
  • Received the National Association of Counties (NACo) 2019 Achievement Award for Live Healthy Gwinnett’s Be Active Gwinnett program
  • Tina Fleming and Lindsey Jorstad received the 2019 Robert Wood Johnson Foundation Award for Health Equity from the National Recreation and Park Association for their work through Live Healthy Gwinnett
  • Received the 100 Club Award and Impact Awards from Junior Achievement of Georgia for Volunteer Gwinnett and Gwinnett County employees  

 
Health and Human Services

• Accommodated 140 additional seniors for congregate meals and programming by opening two new satellite senior centers in collaboration with the cities of Grayson and Snellville and by opening the newly renovated and expanded Norcross Senior Center
• Launched the first Health Hero Day event in collaboration with the Gwinnett Health Department to provide low-cost immunizations, student health screenings, and a WIC farmers market
• Hosted an Engage in Aging event to explore issues in aging, which provided information on active movement, nutrition, senior wellness, and aging services 

• Celebrated the 20^th Senior Prom with more than 400 seniors in attendance
• Received a NACo Achievement Award for Tower Gardens, What a Waste pilot program, and the Senior Farmer’s Market Nutrition Education program

• Received a $4,000 grant from the Thanks Mom and Dad Fund to provide a Virtual Senior Center experience for clients we currently serve who are unable to attend their congregate center due to illness, rehabilitation, or other circumstances which might prevent their participation

Parks and Recreation Operations

• Launched summer food service program at Best Friend Park, Rhodes Jordan Park, and Lilburn Activity Building
• Launched an afterschool program in the Collins Hill Cluster, serving students at Rock Springs Elementary, Taylor Elementary, and Walnut Grove Elementary
• Awarded a $2,198 Department of Natural Resources Watchable Wildlife Grant for Pollinators in Parks project and a $2,000 grant from the National Environmental Education Foundation for the Public Lands Day project at Jones Bridge Park
• Partnered with the Atlanta Hawks and State Farm Good Neighborhood Club for the renovation of the outdoor basketball courts and an indoor teen club room at Lucky Shoals Park
• Renovated Harmony Grove Soccer Complex with LED lighting replacement system, laser grading, turf renovation, and building renovation
• Renovated the water feature at the Environmental & Heritage Center into a thriving wetland habitat and renamed it the Sterner Stream, in honor of an esteemed colleague of Gwinnett County
• Restored four acres of pollinator meadow within Gwinnett County parks
• Renovated 525,072 square feet of sod
• Serviced 35,046 students in K-12 programs
• Offered 60 summer camp programs and serviced 952 children (age 4 to age 13)
• Offered more than 900 educational and community programs across Gwinnett County
• 16,475 individual volunteers, 98,991.3 volunteer hours served in 2019 in the parks, removed 4,640 pounds of trash through volunteer service workdays
• Conducted 68 outreach programs in local schools, community centers, etc. including 10 outreach events in the parks with a combined audience of 5,100 participants
• Kid’s Fishing Day had 423 attendees at Jones Bridge Park
• Public Lands Day received the National Environmental Education Foundation grant and endorsement as a sanctioned Public Lands Day event (a first for this event) for the continued workdays and species monitoring at Jones Bridge Park
• Parks and Recreation Operations lifeguards placed second at the Georgia Recreation & Parks Association Lifeguard Competition
• Parks and Recreation Operation’s Christine Greenfield won the Distinguished Professional Administrator of the Year from the Georgia Recreation & Parks Association District 7
• Parks and Recreation Operations James Morris won Park and Outdoors Professional of the Year from Georgia Recreation & Parks Association District 7
• Parks and Recreation Operations Matt Buckner won Facilities and Grounds Professional of the Year from Georgia Recreation & Parks Association District 7
• The Gwinnett Environmental and Heritage Center was awarded a National Endowment for the Humanities exhibit in 2019 (Coney Island: Visions of an American Dreamland).  In addition, the EHC hosted 4 other special exhibits including Roots of Wisdom, Tiny Titans, Shutter Sense and Nonsense, and a Garifuna Cultural Exhibit

Parks and Recreation Project Administration

• Completed and opened the phase 2 expansions of Club Drive Park and Alexander Park. The Graves Park amenities addition of interactive fountain, soil surface soccer pitch and natural surface trails is nearing completion as well.
• Completed and opened the Rhodes Jordan Park multipurpose field conversion to synthetic turf and renovation of the concession and spectator areas.
• Completed outdoor aquatic play structure replacements at Mountain Park Aquatic Centers and Rhodes Jordan Park pool in addition to a new Pool Pak HVAC unit replacement at the Bethesda Park Aquatic Center.
• Completed design and bid documents for the following: Lloyd Harris Trail connection to Harbins Park; trailhead, restroom, and playground at George Pierce Park; Hudson Nash House stabilization and restoration; Elisha Winn House site improvements including restroom building, limited parking and ADA path access; Dacula Park multipurpose field conversion and renovation; Shorty Howell Park multipurpose field conversion; Collins Hill Park Aquatic Center water heater replacement and building automation system interface; Bogan Park Aquatic Center slide and tower structure replacement; Peachtree Ridge Park baseball field #4 conversion to synthetic turf and playground replacement; Tribble Mill Park entrance and improvements off of Chandler Road

UGA Extension Gwinnett

• Initiated online registrations and program guide listings for public programs
• Increased Family and Consumer Science programs by 53% and the number of people reached increased by almost 100%
• Participated in UGA Extension’s inaugural Georgia Pollinator Census and held two advanced training sessions for Gwinnett Master Gardener Extension volunteers to prepare
• UGA Extension Gwinnett held three Category 41 Mosquito Licensing Exam Preparation sessions were held reaching 84 participants
• UGA Extension Gwinnett developed and implemented a new 4-H Cloverbuds program for children in grades K- 4
• 4-H began a Healthy Living Program at Radloff Middle School for sixth, seventh, and eighth grade special needs classes, including healthy living, stress reduction, and 4-H yoga

• Achieved full compliance with all federal mandated standards of the Prison Rape Elimination Act.  Of the 45 standards, nine were exceeded
• Completed the second graduating class for the welding vocational program funded by the Workforce Innovation and Opportunity Act Services (WIOA) Grant and party of the reentry program
• Received $132,000 from the Georgia Department of Corrections’ Education Incentive Program for outstanding performance in vocational and educational programming to purchase personal computers for the inmate computer lab, GED preparation materials, and welding protective gear

Accounting:

• Earned two Government Finance Officers Association awards: Distinguished Budget Presentation and Certificate of Achievement for Excellence in Financial Reporting

Office of Strategy & Performance Management:

• Continued to work with multiple departments in updating their Business Process Matrix. To date, the process improvement team has reviewed more than 900 processes and more than 6,000 tasks from Police, Fire, Financial Services, DOT, DWR, Community Services, and Human Resources
• Successfully implemented the Gwinnett County Information Technology Governance  Model
• Developed and awarded a Request for Proposal fora consulting group to complete a full scale ERP Review of Gwinnett County

Purchasing:

• Negotiated cost savings of $2.8 million on contracts
• Excellence in Procurement Award from the National Purchasing Institute

Standards and Controls:

• Led countywide implementation of automatic approval workflows, along with the ability to upload receipts within the purchasing card system

Tax Assessor’s Office:

• Issued 305,675 Annual Notices of Assessment on time and error free (Increase of 1,373 notices over the previous year)
• Successfully recorded 44,266 property transfers, 391 more than in 2018
• Received 12,258 appeals of real and personal property, as well as 585 motor vehicle appeals
• Successfully completed 90% of the appeals before year’s end and will complete 100% within 12 months
• Completed 21,800 residential and 4,290 commercial property reviews 
• Completed analysis on more than 4,500 properties that are zoned commercial, including 244 apartment complexes

Treasury:

• Cash Management implemented system enhancements to increase fraud prevention measures
• Risk Management conducted 70 safety training classes, training approximately 1,550 employees, and recovered $748,000 through claims subrogation and salvage
• Payroll processed 196,000 employee payments for a total of $214.5 million
• Accounts Payable processed 59,000 invoices, 39,000 purchase card transactions, and 10,000 EPayable transactions for total payments of just over $1.0 billion

Operations Division:

• Responded to 84,587 incidents
• Transported 40,363 patients
• 63 lives saved after experiencing a cardiac emergency, documented through theCardiac Arrest Registry to Enhance Survival program
• Medic Unit 27 placed in service June 29, 2019
• Medic Unit 30 placed in service June 29, 2019
• Ladder 10 placed in service November 16, 2019 for additional ladder coverage in the Mall of Georgia response area
• Distributed and installed 3,390 smoke alarms

Business Services Division:

• Received one new aerial truck to replace an older unit
• Received one new pumper to replace an older unit
• Received one new specialty apparatus to replace an Air and Light Unit
• Received three new Fire Investigator vehicles to replace older units
• Received one new utility truck for new approved Trades Technician position in Fire Facilities
• Received two remounted med units to replace older units and delivered two additional units for remount
• Received three new power stretchers with XPS technology for aid with bariatric patients
• Completed the replacement of emergency generator at Fire Station 16
• Repaired concrete pad and extended concrete for a more durable surface in front of the pod building at Fire Station 20
• Repaired concrete pad in front of Fire Station 14
• Purchased 11 new self-contained breathing apparatus for Medic 27, Medic 30, and Truck 10
• Received 285 plate carriers through an Urban Area Search Initiative (UASI) Grant for personal protection on high risk incident types such as SWAT callouts, domestic violence calls, etc.
• Upgraded to Workforce Telestaff, a web-based staffing program

Community Risk Reduction Division:

• Completed 1,498 home surveys, including 693 SeniorBsafe senior citizen home surveys
• Offered 4,133 community training opportunities reaching 102,077 people, including 1,690 people receiving CPR/AED training
• Completed 19,367 fire inspections
• Fire education and volunteers installed almost 2,700 smoke alarms
• Fire Investigations maintained annual compliance with Georgia Association of Chiefs of Police
• Fire Investigator completed the Basic Law Enforcement Training course
• Fire Education submitted the final report closing out the SeniorBSafe initiative, having completed 1,268 home surveys as part of the Assistance to Firefighter Grant (AFG) SeniorBSafe program from 2017-2019. 
• Volunteers provided more than 6,500 volunteer hours

Employee Support and Training Division:

• Added 152 sworn personnel, including personnel in 3 Firefighter Paramedic Trainee Recruit classes, 12 non-sworn personnel, and 7 trained paramedics
• Attended 34 recruiting events in 2019
• Registered and created online accounts with an additional 89 colleges and universities in the southeast region as recruiting tool for posting the Firefighter/Paramedic Trainee position

• Received 58,000 job applications and hired 1,397 new employees

• Enhanced online presence and new hire onboarding and will begin recruiting on LinkedIn

• Redesigned the Licensing and Revenue online options including payments and renewals for occupational tax certificates, alcohol license, hotel/motel, motor vehicle, and excise tax reporting. Reduced the time to process renewals and overall cost for processing renewals using mail, as forms are no longer mailed.   
• Created an online credit card option that allows residents the option to make a one-time payment using the existing website for the Solid Waste and Recovered Materials Division.  Resulted in reduced walk-in and call center interaction with residents and provided convenience to Gwinnett County residents. 
  Updated the Driver Record and Integrated Vehicle Enterprise System (DRIVES) system to enhance the title and vehicle registration functions of the Georgia Department of Revenue
• Created a new solution for Gwinnett DOT to enable staff and public users to have access to live traffic conditions, road intersections, road closures, construction and DOT projects through an online web interface on the County website
• Formalized the County’s Cybersecurity Incident Response Plan
• Installed 495 video surveillance cameras at multiple sites throughout Gwinnett County including the Gwinnett Justice and Administration Center, Corrections, and Sheriff’s Office
• Virtualized 142 server systems in lieu of physical server purchase and builds avoiding a cost of $466,000
• Earned the Center for Digital Government National Counties Survey 2019 award and two achievement awards from NACo for the County’s Voting Wait Time Notification system and the Adopt-A-Road Administration System

• Received approval for the final draft of the 2040 Unified Plan from the Board of Commissioners, following favorable reviews by the state Department of Community Affairs and the Atlanta Regional Commission.
• Partnered with Communications to produce four videos on the 2040 Unified Plan which are available to the public on the department’s website
• Established the Emerging Leaders program to develop talent in the department by helping them understand their strengths, the department’s role in economic and community development, and how they contribute to development and redevelopment in the county
• Presented two sessions of the six-week program “Intro to P&D (P&D 101)” to 48 department staff
• Improved public service areas by remodeling two lobbies, enhancing staff collaboration and providing multi-disciplined assistance to residents and business owners
• Expanded resident outreach at career fairs, planning committees, training, and other engagement events. Conducted four separate training events to assist with preparing staff and interested members of the building community for the changes to the construction codes adopted by the state effective January 1, 2020
• Drafted amendments related to accessory structures, the Sign Ordinance, and the Occupation Tax Ordinance that were approved by the Board of Commissioners to clarify and streamline existing regulations
• Drafted amendments related to alcoholic beverages and food trucks that were approved by the Board of Commissioners to expand entertainment and dining options at large-scale commercial and mixed-use developments by allowing food trucks, food halls, and open consumption of alcohol in defined areas onsite
• Simplified site navigation, enhanced the customer experience, and minimized system errors on the Licensing and Revenue website by creating an online tax calculator for estimating occupation tax certificate fees for new businesses, a single login for user access to multiple accounts, and an option to print a copy of the occupation tax certificate
• Implemented remote inspection services using video chat to save customer and staff time, and to reduce fuel and vehicle costs for the County
• Revised Building Inspector position requirements to allow recruitment and hiring of entry-level, apprentice inspectors
• Successfully transferred the Code Enforcement Section from Police Services to Planning and Development effective March 25, 2019
• Code Enforcement Officers worked with property owners to ensure removal of four unsafe, dilapidated structures
• County was recognized as a Georgia Department of Community Affairs PlanFirst community at the state capitol on February 27, 2019.
• Received an award from the Georgia Planning Association for the 2040 Unified Plan as the Best Planning Document in the State at its recent fall conference
• Received FEMA’s Community Rating System Recertification of Category 7, which provides a 15% discount for Gwinnett residents required to purchase flood insurance

• Reopened records services at all police precincts

Uniform Division

• Opened the Bay Creek Precinct December 14
• Added flock cameras in commercial areas in the Sugarloaf, Gwinnett Place, and Evermore CIDs
• K9 Unit received their annual outside certification in both narcotics and tracking through the National Narcotic Detector Dog Association

Office of Professional Standards

• Earned NACo award for Police Recruiting
• Hired 134 police officers (8.1% increase from 2018), 80 civilian employees (40% from 2018), 31 communications officers, 21 new non-sworn, and made 28 internal hires

Conducted 12 hiring events, 7 out-of-state and 5 local

Training Section

• Started three academies (103^rd – 46 recruits, 104^th – 34 recruits, and 105^th – 53) with total 133 recruits
• Graduated three academies (102^nd – 37, 103^rd – 30, 104^th – 26) with total 93 officers

Inspections/Volunteer Unit

• Received NACo award for Gwinnett VCOP (Volunteer Citizens on Patrol), a partnership between Police and Community Services

 
Office of Emergency Management

• One of 25 counties in the state to maintain compliance with incentive standards outlined in the GEMA Federal-State-Local Disaster Match Policy

• Completed construction of the Bicentennial Trail and Plaza
• Completed construction of the Bay Creek Precinct and Alternate 911 center
• Completed renovation of the Norcross Senior Center
• Completed buildout of the Atlanta-Carolinas High Intensity Drug Trafficking Areas (HIDTA) office
• Completed buildout of the Georgia Department of Community Supervision Day Reporting Center
• Completed renovation of former morgue space to expand the Crime Scene Investigation  space renovation at Police Headquarters
• Completed demolition of the former Gwinnett Place Mall Movie Theater
• Completed demolition of former Surplus Storage Building on High Hope Lane
• Completed construction of Phase I and Phase II of the GJAC parking deck
• Started construction of the GJAC Courthouse addition
• Completed design and procurement process for the One Justice Square Third and Fourth Floor Renovations
• Completed design and procurement process, and initiated construction of a new Juvenile Courtroom at the Courts Annex
• Completed design and procurement process for the Duluth Branch of the Gwinnett County Public Library
• Completed design and procurement process for the Norcross Branch of the Gwinnett County Public Library
• Completed design and initiated construction of the Voter Registrations and Elections Space Renovation
• Initiated design for the new Gwinnett Entrepreneur Center
• Initiated design for relocation of Fire Station No. 13
• Initiated construction of the Georgia State Patrol facility
• Transacted $1,040,960 from the sale of surplus County vehicles, equipment, and miscellaneous items
• Completed installation of new branding on 443 vehicles and 88 pieces of equipment
• Purchased 245 vehicles and pieces of equipment
• Completed 5,915 work orders for preventive maintenance
• Completed 11,345 work orders for repairs on vehicles and heavy equipment
• Completed 459 vehicle emission inspections
• Completed 1,733 work orders on vehicles in the Fire apparatus section, including 140 after-hours calls
• Dispensed 6.1 million gallons of fuel from 11 fuel sites with a value of $13,518,875  
• Generated $16.7 million in revenue from leases of County-owned property, energy excise tax, fuel sales, and other sources
• Processed 794,075 pieces of outgoing mail
• Managed the archival of 73,235 boxes of records
• Obtained 200 stormwater easements, 164 rights of entry, 94 utility easements, and 127 easements for new developments
• Completed design for rooftop HVAC replacement at One Justice Square
• Completed design of stormwater Best Management Practices (BMP) recertification project
• Completed design and construction of the GJAC Dining Area Renovation
• Completed replacement of kitchen equipment at GJAC
• Initiated replacement of freezer and cooler at GJAC
• Completed GJAC auditorium carpet and seating replacement at GJAC
• Completed front parking camera installations at GJAC
• Completed renovation of the Law Library at GJAC
• Initiated pilot restroom renovation at GJAC
• Completed design for GJAC lighting controls replacement
• Initiated design of phase 1 elevator and escalator refurbishment at GJAC
• Initiated access control transition at GJAC
• Initiated construction of chiller replacement at GJAC
• Completed design for upgrade of HVAC control system at Central Services and GJAC
• Completed generator and transfer switch installation at Central Services
• Completed parking lot resurfacing and exterior upgrades at Central Services
• Completed parking lot rehabilitations at Centerville, Mountain Park, and Dacula Branch Libraries
• Completed patio replacement at Hamilton Mill Library
• Initiated condition assessment for Fire facilities
• Completed HVAC replacements at Fire Station Nos. 6, 11, and Facilities Management
• Completed fire alarm replacement at Fire Station Nos. 4, 19, 20, 21, 22, Fire Administration, and Fire Logistics
• Completed roof replacement at Fire Station No. 6
• Completed design and initiated procurement for Fire Station No. 23 roof replacement
• Completed design for exterior repairs and cleaning at Courts Annex
• Initiated design for roof replacement at Police Headquarters
• Initiated design for HVAC replacement at Police West Precinct
• Completed roof replacement and HVAC control addition at Police South Precinct
• Completed HVAC replacement at Pinckneyville Community Center
• Completed design for replacement of fire alarm at Centerville Community Center
• Completed replacement of HVAC at Centerville Library and Community Center
• Completed HVAC equipment replacement at Jones Bridge Park and Peachtree Ridge Park concession stands
• Completed design for fire alarm replacement at Mountain Park Aquatic Center
• Initiated design for the replacement of uninterrupted power supply batteries at 911 Center, GJAC, DOT Central, and Lawrenceville Library Headquarters
• Initiated design of Briscoe Field Tower roof replacement
• Completed construction of new monument sign at Government Annex
• Initiated parking lot repair at Government Annex
• Completed 7 fee simple acquisitions (acquisition of land/property) and 6 easement/right-of-way abandonments
• Managed 11 County ground leases
• Managed 11 space leases
• Managed 15 site leases (spaces leased within Gwinnett County facilities)
• Managed 10 telecommunication leases on County telecommunication towers
• Collected recycling representing 14.75% of the tonnage of residential solid waste collected curbside
• Completed 7,688 work orders for facility maintenance
• Managed 41,932 total calls through the Solid Waste Call Center
• Managed 31,031 GJAC switchboard calls

• Deputies conducted security screenings for 1,507,387 visitors to the Gwinnett Justice and Administration Center, Annex and Gwinnett County Jail
• Deputies provided courtroom security for 22,951 court proceedings
• Deputies served 71,943 warrants, family violence orders and civil papers
• Jail staff booked 28,169 arrestees into the Gwinnett County Jail
• Deputies conducted 3,029 physical residence checks on registered sex offenders
• Professional Standards Unit processed 2,240 employment applications
• 326 hiring interviews conducted by the Professional Standards Unit
• 374 inmates were screened for Gwinnett Re-entry Intervention Program services
• 790 dogs and cats rescued through Operation Second Chance Jail Dogs program
• Employee retention increased by 50.5%
• Veteran’s unit established to lower recidivism among inmates who are military veterans

• Implemented Chat as a new customer service channel via the Office of the Tax Commissioner’s website.
• Awarded a Bronze Flame from the International Association of Business Communicators for excellence in government communications for the Driver Record & Integrated Vehicle Enterprise System (DRIVES) campaign.   
• Successfully implemented DRIVES and proactively engaged in the Department of Revenue’s conversion process to develop in-house expertise and provide training throughout the State of Georgia.
• Added four Department of Motor Vehicle kiosks at key Gwinnett Kroger Grocery Store locations in the first quarter of 2019.

• Participated in more than 115 public outreach events on education of the Connect Gwinnett: Transit Plan as well as current transit service
• Completed the acquisition of 10 acres for the Gwinnett Transit Center near Gwinnett Place Mall
  • Maintained 2,600 centerline miles of roads and 732 traffic signals
  • Transit buses carried 1.5 million transit riders, Gwinnett County Transit given Innovation award for the Microtransit pilot project
  • Completed the design and engineering phase of the Indian Trail Park & Ride rehabilitation project
  • Briscoe Field had 127,285 takeoffs and landings with 310 aircraft based there, making this the busiest year ever recorded.
  • Completed the Connected Vehicle (CV) Technology Master Plan in preparation for deployment of CV technology along the county road network

Road Improvement Program

• Completed construction of 30 major projects – including intersections, major roads, road safety and alignment, school safety, and sidewalks and pedestrian safety projects
• Resurfaced 144 miles of County maintained roads (616 streets)
• Completed 27 quick-fix projects that included bridge rehabilitation, turn lane extensions, sidewalk and curb additions and surface treatment of unpaved roads
• Completed construction of traffic management system expansion on SR 316 and Old Peachtree Road
• Began construction of Interchanges for SR 316 at Harbins Road and I-85 at SR 324/ Gravel Springs Road
• Began construction of the bridge and intersection improvement for Dacula Road/Harbins Road at SR 8/Winder Highway
• Began construction of intersection improvements for Sugarloaf Parkway at Satellite Boulevard and West Park Place Boulevard at Rockbridge Road
• Began widening of Spalding Drive from Winters Chapel Road to SR 140 / Holcomb Bridge Road
  • Began construction of 11 additional projects and acquired 165 properties
  • Began engineering 37 projects including US 29/ SR 8/ Lawrenceville Highway at Ronald Reagan Parkway Intersection Improvement

Awards

• Metro Magazine Innovation Award for the Snellville Microtransit Pilot
• Partnership Gwinnett Innovation Award for the Snellville Microtransit Pilot
• Georgia Transit Association Performance Award for increased ridership and improved service
• Clean and Beautiful Green Government Award for environmental consciousness and stewardship
• Institute of Transportation Engineers Georgia Section’s Agency Award for improvements in the field of transportation
• Explore Gwinnett “Friends of Tourism” Award for helping to make Gwinnett “a film friendly county.”

• Produced 27.1 billion gallons of drinking water and 21.0 billion gallons of reclaimed water
• Served 382,770 customers, in person, through e-mail or by phone, processed 2 million electronic customer transactions and 335,584 cash management transactions.
• Rehabbed or replaced 9.44 miles of sanitary sewer pipe, 3.72 miles of large water transmission main, 9.12 miles of water distribution pipe and 6.7 miles of stormwater pipe
• Significant projects were underway in 2019 to rehab and maintain our water reclamation facilities including replacing the SCADA system, 110 Variable Frequency Drives and the F. Wayne Hill Water Resources Center Ultrafiltration Membranes.
• The website was redesigned to improve communication and the customer experience.
• 10 gold and platinum awards for regulatory compliance and excellent operations.
• Lanier Filter Plant and the Yellow River Water Reclamation Facility won Plant of the Year from the Georgia Association of Water Professionals
• Partnered with Gwinnett Clean and Beautiful and Solid Waste Management on 23 stream cleanups with 453 volunteers working to clean up 28,295 pounds of debris from waterways also hosted the second household hazardous waste collection event where 938 residents dropped of 58 tons of waste.
• Earned other water quality and conservation educational programs, including Water on Wheels and various community workshops, reaching more than 15,500 students and residents
• Conceptual design complete for the wetland restoration project and boardwalks that will be part of the Beaver Ruin Park and Wetlands
• The Water Tower @ Gwinnett is under design and construction will start in 2020.This exciting new project will bring applied research, technology demonstration, workforce training, and community engagement to Gwinnett County