We offer both in-person visits as well as video visits. Paperwork is required for both. Please have the inmate contact their counselor for this. Complete the paperwork. Send it back to the facility. A visitation officer will read the request and decide if approval can be granted. The inmate will be notified when the visitor has been approved. Visitors must receive approval for either type of visit.

In-person Visits:

In-person visits take place on Saturdays, Sundays, and most major holidays. There are three sessions for in-person visit days:

• 8:00am to 10:00am
• 11:00am to 1:00pm
• 2:00pm to 4:00pm

Video Visits:

For video visits, please go to www.ICSolutions.com. From there, set up an account and make a request. Video visits last for up to 25 minutes per day.

Visitor / Inmate Conduct

These rules are for in-person and video visits and apply to the inmate and visitor:

• Approval is required for visitation

• Proper attire must be worn during the entire visit

• Visitors must maintain respectful and professional behavior

If you have any questions, call the visitation officer(s) at: 678-407-6088.

For other visits, such as attorney, lawyer, or law enforcement visits, please contact your client’s counselor at 678-407-6000.

Current Visitation Officer(s):

Master Correctional Officer Todd Follins

Officer Lori Petgrave, Officer Ramon Christie

The Gwinnett County Comprehensive Correctional Complex is located at 750 Hi-Hope Road, Lawrenceville, Georgia, 30043.

From I-85 South of Gwinnett County:
Take I-85 north to SR 316/University Parkway (Exit 107). Travel east for 7.4 miles to the intersection of SR 316/University Pkwy and Hi-Hope Road (third traffic signal). Turn left. The facility is on the left.

From I-85 North of Gwinnett County:
Take I-85 south to SR 20/Buford Drive (Exit 115 – Mall of Georgia exit). Travel 6.0 miles to the intersection of SR 20/Buford Drive and SR 316/University Parkway. Turn left (east) on SR 316/University Pkwy. Travel to the next intersection (Hi-Hope Road) and turn left. The facility is on the left.

All personal mail from family and friends, such as letters, pictures and drawings will be digitally delivered to inmates starting May 22, 2023.

Inmates will receive digital copies of all mail.

If you would like to send mail to an inmate, please send it to:

Gwinnett County Correctional Complex
[Inmate Name, Inmate Identifying Number]
P. O. Box 247
Phoenix, MD 21131

To ensure your mail is delivered, you must include the full facility name and state, where the facility is located, and the inmate’s unique identifier number. The sender’s full name and physical address must be clearly written on the top left corner of the envelope.

Packages and legal mail should still be sent to:

Gwinnett County Department of Corrections
750 Hi Hope Road
Lawrenceville, GA 30043