The Operations Division coordinates, staffs, and commands the department's response to over 96,000 fire and medical calls annually with 31 strategically placed fire stations.

The Operations Division also manages the Continuous Improvement section as well as the departments specialty response teams.

The Continuous Improvement section manages data collection from the initial dispatch until the patient is transported and delivered into the hands of hospital staff. This data allows the department to constantly improve on our service delivery to the citizens of Gwinnett County.

For more information on the specialty response teams, please visit the Specialty Teams portion of the website for more information.

All emergency vehicles including ladder trucks, fire engines, medical response units, and specialty apparatus are staffed with personnel who are trained to assist with both fire and medical emergencies. Vehicles are staffed with paramedics, in addition to EMTs, to provide the highest quality of service. Please visit the Stations portion of the website for more information.