Mission, Vision, Values

To deliver an integrated, responsive, and secure technology environment that advances and supports exceptional services, support, innovation, and citizen care.

To build a better county through technology solutions.

• Being Passionate and Determined
• Embracing and Driving Change
• Delivering Innovation
• Providing Solution to Enable Efficiency
• Engaging in Collaboration and Teamwork
• Embracing Continuous Improvement
• Always Performing with Excellence

• Take a strategic approach to Information Technology (IT) planning and operations by adopting IT industry standards and approaches, while aligning IT with the County strategies and goals.
• Provide high-availability server and storage infrastructure and services with redundancy, failover, and load balancing for all mission critical applications.
• Move applications to vendor hosted and/or cloud-based servers and storage when possible and focus IT personnel work on data and application integration.
• Provide high-availability data and voice networks through a robust and reliable network and server infrastructure that follows industry standards and architecture.
• Improve customer service and be known as a trusted partner that is pro-active and responsive in aligning IT resources with the needs of the business units.
• Maintain a secure, reliable, and dynamic information technology infrastructure.
• Evaluate and implement emerging technologies to solve problems, enhance processes and services, and assist with defining the direction for the Gwinnett county governmental community.
• Facilitate the use of technology throughout the agency.
• Provide and maintain secure and reliable information technologies to meet the County’s changing needs.
• Provide professional development and training in the use of technology to increase the productivity, efficiency, and communication expertise of the staff.