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Information Technology Services Mission, Vision, Values

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Mission, Vision, Values

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Mission Statement

To deliver an integrated, responsive, and secure technology environment that advances and supports exceptional services, support, innovation, and resident care.

Vision Statement

To build a better county through technology solutions.

Our Values

We commit to:
  • Being Passionate and Determined
  • Embracing and Driving Change
  • Delivering Innovation
  • Providing Solution to Enable Efficiency
  • Engaging in Collaboration and Teamwork
  • Embracing Continuous Improvement
  • Always Performing with Excellence

Our Goals & Strategies

  • Take a strategic approach to Information Technology (IT) planning and operations by adopting IT industry standards and approaches, while aligning IT with the County strategies and goals.
  • Provide high-availability server and storage infrastructure and services with redundancy, failover, and load balancing for all mission critical applications.
  • Move applications to vendor hosted and/or cloud-based servers and storage when possible and focus IT personnel work on data and application integration.
  • Provide high-availability data and voice networks through a robust and reliable network and server infrastructure that follows industry standards and architecture.
  • Improve customer service and be known as a trusted partner that is pro-active and responsive in aligning IT resources with the needs of the business units.
  • Maintain a secure, reliable, and dynamic information technology infrastructure.
  • Evaluate and implement emerging technologies to solve problems, enhance processes and services, and assist with defining the direction for the Gwinnett county governmental community.
  • Facilitate the use of technology throughout the agency.
  • Provide and maintain secure and reliable information technologies to meet the County’s changing needs.
  • Provide professional development and training in the use of technology to increase the productivity, efficiency, and communication expertise of the staff.
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Gwinnett Justice &
Administration Center
75 Langley Drive
Lawrenceville, GA 30046

Phone: 770.822.8000

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