The Business Strategic Services Division (BSS) focuses on business consulting, process optimization, process automation, technology strategy, technology roadmap management, research and analysis, and business advisory services. BSS falls within the strategic service delivery framework providing services to the Gwinnett County departments that identify, evaluate, and apply innovative technology in an efficient and cost-effective manner. The results of the services BSS delivers include solving business problems, realizing value, and improving the ability to operate efficiently and provide outstanding service delivery to the residents of Gwinnett County.

Business Relationship Management

The Business Relationship Management team serves as the IT points of contact and technology advisors working directly with the Information Technology (IT) organization and Gwinnett County business departments to collaboratively solve business problems and improved service delivery and operational efficiency through the use and application of technology.

This involves the following activities:

Technology Strategy - Business Relationship Managers collaborate with the business departments to identify technology that improves business processes, automate processes, analyze, and solve problems in a manner aligned with Gwinnett County priorities.

They do this by:

• Developing and managing robust technology roadmaps
• Conducting research and analysis
• Creating and championing technology business cases
• Continuously deepening their understanding of assigned County departments’ business operations and services

Service Excellence - Business Relationship Managers facilitate enhanced service delivery to County departments and the services they deliver to County residents.

They do this by:

• Reinforcing information related to IT services, programs, and best practices
• Informing IT senior management of customers’ concerns and performance issues
• Working closely with IT and County executive leadership to resolve performance and service delivery issues