Organization
Department Director/CIO:
Dorothy Parks
Dorothy.Parks@gwinnettcounty.com
Dorothy Parks was promoted to Information Technology Services (ITS) Director and Chief Information Officer in July 2020. Dorothy, who had served as assistant director and CIO of Information Technology, joined the County’s ITS Department three years earlier as deputy director over Enterprise Applications. Before joining Gwinnett County, Dorothy served as division president and CTO of Atlantic Partners Corporation. Dorothy also held the position of CEO and managing partner with DAP Services, LLC, and was vice president of Strategic Initiatives and Global Applications at Wyndham Worldwide. At Cendant Corporation, Dorothy served as vice president of Enterprise Applications. She also held the position of director of Corporate Application with Hospitality Franchise Systems and was corporate director of Financial and Franchise Systems at Days Inn of America. She served as controller with Parson Brinckerhoff/Tudor Engineering.
Dorothy holds degrees in management, economics, and finance from Clark Atlanta University and has certifications in ITIL, Six Sigma, and Project Management. She is a member of the CIO Forum, National Association of Female Executives, Technology Association of Georgia, Women in Technology, Information Technology Senior Management Forum, Technology Executive Club, and Cambridge Who’s Who. She also serves on the TAG Human Resources and Diversity Board and is a board member of Shades of Blue Georgia organization.
Division Director:
Traci Williams
Traci.L.Williams@gwinnettcounty.com
Traci joined the county in 2010, working in the Financial Services department. After working as a financial analyst and financial manager, she was promoted to a leadership position in the Information Technology Services department. Since 2013, Traci has served as the ITS Division Director of the Fiscal & Administration Division, which handles all financial, human resources and asset management functions of ITS. Traci earned a master’s in public administration concentrating in financial management from Georgia State University.
Prior to her work with Gwinnett County, Traci served in management for educational institutions in Georgia and New York for more than 20 years.
Deputy Director:
Matthew Puckett
Matthew.Puckett@gwinnettcounty.com
Matthew started with Gwinnett in 2018 as the County’s first Chief Information Security Officer with the primary mission of establishing a security program to reduce the risk associated with cyberattacks to county systems and data. Prior to joining Gwinnett, Matthew’s career included a wide range of security responsibilities, including breaking into systems, responding to cyber incidents, and security governance. He has a bachelor’s in information security from Georgia State University, Certified Information Security Manager (CISM), and Offensive Security Certified Professional (OSCP) certifications. Matthew is also pursuing a master’s in cyber security policy from Georgia Institute of Technology.
Deputy Director:
James A. Smith
James.A.Smith@gwinnettcounty.com
James joined the County in June 2019 and was appointed Deputy Director of Infrastructure and Operations in the Department of Information Technology Services. A University of Maryland graduate, he earned a bachelor's in criminal justice while on active duty in the Air Force and has over 15 years of experience in law enforcement and the fire service. He successfully created and operated a small Fire Protection service company for ten years before turning his career to Information Technology. Over the last 20 years, James has held several senior technology leadership positions with global companies in the manufacturing, Healthcare, Financial, and B2B Consulting industries. Before joining the County, James was the Director/CIO for the Georgia Department of Banking and Finance. He has completed a post-graduate MBA for technology leadership programs at Boston University and Northeastern University.
James' responsibilities include the strategic management of our Network, Systems, Storage and End User compute environments and support teams, oversight of the enterprise architecture and standards, Service Delivery and enforcement of security protocols and directives.
Deputy Director:
Janice Bolds
Janice.Bolds@gwinnettcounty.com
Janice joined the County in 2015 as Deputy Director of the Business Strategic Services Division (BSS) within the Department of Information Technology Services. As Deputy Director of BSS, Janice oversees the project management office and business strategy team. Janice has a master’s degree in computer science from Clark Atlanta University. Prior to her work with Gwinnett County, Janice served in business consulting and management roles for over 25 years with various private sector companies.
