1. When calling from a cellular phone the operator will initially see the location of the cell tower your phone is using to route the call to the 911 center.
2. Tell the dispatcher the location of the emergency, your name, and your telephone number.
3. Provide the street the emergency is on along with the closest cross street or intersection. Use landmarks such as mile markers to assist in providing a location if the address is unknown.
4. Be patient. Cellular calls are sometimes routed to a different agency depending on the cell tower your phone is using to handle your phone call. If this happens, you may be transferred to another public safety agency in order to receive the correct response to the incident.
5. Stay on the phone until the dispatcher has all the necessary information.
6. Be sure to leave your cellular phone turned on in case there is a need to call you back.