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Ride Gwinnett Customer Service
3525 Mall Boulevard, Suite 5-C, Duluth, GA 30096
If you have trouble using a standard phone, call 711 to set up a Georgia Relay call. Language assistance is available for persons with limited English proficiency.
Customer Service Representatives (CSR) are available from 6:00am – 8:00pm, Monday – Friday and Saturday 7:00am – 8:00pm. Please call one of Ride Gwinnett’s CSRs for help with the following (but not limited to):
Riding Ride Gwinnett
Fare required for all passengers. No discounts apply. On local bus service only, children shorter than the height of Ride Gwinnett’s fare box ride free when accompanied by a fare-paying customer. On commuter express bus service only, children 2 years or younger can ride in a fare-paying customer’s lap for free. If the child sits in a seat on the commuter express bus, the seat must be paid for.
Food and Drink Policy
No consuming food or drinks on the bus. Sealed beverages are acceptable as long as they are stored away.
Stroller/Non-Mobility Device Policy
Patrons must remove children from strollers. Strollers must be folded down and stored away from the aisle while the bus is in motion.
All carts, strollers, luggage and any other large item brought on board a Ride Gwinnett bus must not block the aisle or doorways or deprive another customer of a seat or a wheelchair customer from use of the securement area. Folding carts must be folded and kept under control by the customer while on board the bus.
The best example of devices that are not considered a mobility device and may be prevented from boarding on Ride Gwinnett vehicles, are shopping carts, non-folding strollers and wheeled-baskets, bicycles, and other devices not specifically designed to assist an individual with a disability and/or their mobility.
Ride Gwinnett recognizes that walkers and rolling walkers, canes, crutches and similar items are designed for, and used as, mobility aids. Based on the definition of mobility equipment, carts are not intended to be used as mobility aids or devices. While some people do use commercial carts for this purpose, Ride Gwinnett does not support carts for such use on buses.
Ride Gwinnett offers services to individuals who are accompanied by a service animal.
Per the Code of Federal Regulations, 49 CFR 37.3, a service animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.Emotional animals or pets are not allowed on Ride Gwinnett buses unless they are in a suitable carrier.
Bike on Bus
All buses have a rack on the front for two bicycles; luggage racks on the coach buses can be used as bike racks as well. Additionally, all park and ride lots have a designated place to lock your bicycle.
Transfers within Ride Gwinnett are free for 3 hours from the start of a trip, for up to three transfers, where the current route is different from the last route. Upcharges apply when transferring to a higher fared service. All passengers are required to use a Breeze Card to transfer free within Ride Gwinnett services to include Ride Gwinnett to MARTA and MARTA to Ride Gwinnett.
Do not insert Monthly passes or Breeze Cards into the farebox slot marked Cash Only. Ride Gwinnett Operators do not have access to the fareboxes to retrieve your pass. Ride Gwinnett fareboxes accept exact fare only, no refunds/no exceptions.
Passengers may also use a Breeze card to pay Ride Gwinnett Fare. The Breeze Card must either be loaded with stored cash value or Ride Gwinnett product. You may purchase a card and load it at any Breeze Vending Machine located at MARTA rail stations, online at https://is.breezecard.com/marta/, or at Ride Gwinnett’s Customer Service Office. Transfers from Ride Gwinnett to MARTA are free and automatically uploaded on your Breeze card. Your Breeze card must be registered in order to file a Breeze card dispute. Register your Breeze card a https://breezecard.com.
|Register to purchase a new breeze card or reload an existing one. Please allow 24 – 48 hours for your Breeze card to update on GCT|
Passes and Tickets for Express, Local, Half-Fare, and Paratransit services can be purchased or in-person at our Customer Service office, 3525 Mall Boulevard, Suite 5-C, Duluth, GA. Passes and Tickets are non-refundable. All sales are final.
- Bus stops are identified with a Ride Gwinnett sign, which indicates the routes that stop there. Buses stop only at designated stops
- Please allow elderly and disabled persons priority seating in the first two rows of the bus
- Arrive at least 10 minutes before schedule departures
- Help us stay on schedule by having the exact fare, Breeze card, or Half-Fare card ready when the bus stops and the doors open
- Not all stops are timed stops, check timed stops before and after your stop to get a general idea of when your bus will arrive
- Feel free to ask your Bus Operator for assistance, if necessary
- Have your fare ready before boarding the bus. Exact change or a valid pass/ticket is required
- Exercise courtesy when using electronic devices such as cell phones or MP3s; use headphones whenever possible
- Seats are reserved for patrons; please do not occupy seats with your personal items
- Please feel free to ask your Operator to kneel the bus if needed. Operators are not required to kneel the bus at all bus stops.
Local Routes 10A, 10B, 20 and 35 travel to the Doraville MARTA Station.
All Ride Gwinnett express buses travel to or from at least one MARTA rail station. For MARTA route and schedule information, call 404.848.4711 or visit the website at www.itsmarta.com.
Ride Gwinnett does not operate on the following days:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
In some cases, Ride Gwinnett may operate a “limited service schedule.” On other holidays and surrounding major holidays, please visit this section to see if a “limited service schedule” is in effect. Ride Gwinnett will provide a News You Can Use and post on each bus prior to the holiday(s).
The schedules for routes operated by Ride Gwinnett, Xpress, and/or CobbLinc may be different during holiday periods. Should you have any questions, please contact our Customer Service Center at 770.822.5010.
Guaranteed Ride Home (GRH) by Georgia Commute Options
GRH program allows you five free rides home to your car yearly if an unexpected event occurs at work. For more information, call Georgia Commute Options at 877.433.3463. Restrictions apply. Free annual enrollment is required.