Existing Customers:
To access your online account and pay your water bill, use the login or sign-on options. On desktops, they are on the left side of the page. On mobile devices, they are easy to find.
Using Single Sign-On Options:
Our website offers single sign-on options through Facebook and Google accounts. For those with existing accounts:
- Ensure your profile has a Google email address or an email address associated with a Facebook account to use the single sign-on options.
- If your account lacks this email address or you use a different email address to log in, simply update your contact information.
Register for Paperless Billing:
Registering for paperless billing is fast and easy. You will receive your bill details directly to your email inbox each month and can pay from your computer or your phone.
Simply sign up with your account number and meter number. Both can be found on your water bill.
Benefits of Registering for an Online Account:
By registering for a free account with our online services, you can
- Pay your bill
- Set up automatic payments
- Sign up for paperless billing
- Stop or transfer service
- Update personal information
- View up to 18 months of billing history
Note: Once you have created an account and selected "Log In" you are agreeing to the Department of Water Resources Security Policy.
Customer Care:
Please visit Customer Care for more information about the following
- Account questions
- Current rates and an estimated bill calculator
- Commercial accounts
- Frequently asked questions and tips
For any other water bill related questions, please contact Customer Care via email at DWRCare@gwinnettcounty.com, by phone at 678.376.6800, or in person at 684 Winder Highway, Lawrenceville.
Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays). Our automated phone system is also available 24/7 to process payments.
