Register for Paperless Billing: Registering for paperless billing is fast and easy. You will receive your bill details directly to your email inbox each month and can pay from your computer or your phone.
Use the login to the left to enter your online account and pay your water bill.
By registering for a free account with our online services, you can:
Pay your bill
Set up automatic payments
Sign up for paperless billing
Stop or transfer service
Update personal information
View up to 18 months of billing history
All you need to sign up is your account number and meter number. Both can be found on your water bill.
By registering and selecting "Log In" you are agreeing to the Department of Water Resources Security Policy.
Please visit Customer Care for more information about the following:
Current rates and an estimated bill calculator
Frequently asked questions and tips
For any other account related assistance, you can also reach Customer Care via email at DWRCare@gwinnettcounty.com, by phone at 678.376.6800, or in person. Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays). Our automated phone system is also available 24/7 to process payments. Please note that if service has been interrupted, you must contact Customer Care by phone at 678.376.6800 during business hours to arrange payment.