Water Outages
The Department of Water Resources (DWR) appreciates your help identifying and locating any potential water system issues. Locations of outages that we are aware of and actively working to resolve are listed below.
To report a service disruption, leak, or break not shown below, call our 24-hour emergency dispatch line at 678.376.7000. Please make sure to note the street address and cross street or intersection.
We work to respond to emergencies as quickly as possible and we try very hard to maintain a 24-hour response time to restore our customers back to service—even on holidays and weekends. In 2017, DWR averaged less than four hours to complete repairs and restore water flow, which is well below the national average for water utilities. However, repairs are addressed by order of priority and there may be more than one main leaking at any given time. We also try to schedule work in advance when possible to minimize disruption to residents and businesses.
Not sure if there’s an issue?
If you are unsure if you are experiencing a DWR-related issue, please contact us so we can investigate. You can also find more information on common problems and frequently asked questions here.
Water Outages (Unplanned)
Unplanned outages occur when we need to shut off water service to complete emergency repairs, such as for a broken pipe or hydrant. These repairs must be completed quickly to restore the flow of water to our customers, avoid water loss, and reduce property impacts.
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November 13, 2019
The Department of Water Resources will shut off the water today November 13, 2019 beginning at 12:44 PM for the emergency repair of a water leak. Estimated time for the outage is 2 to 4 hours.
Affected streets may include: WINDWARD LANE IN NORCROSS.
Our crews are on site and service will be restored as soon as repairs are complete. If you need additional information please contact our 24 hour emergency repair division at 678-376-7000.
Water Outages (Planned)
We perform regular, planned maintenance projects to prevent the need for unscheduled emergency repairs. It is often necessary to turn off the water in an area around these maintenance efforts to perform the work. These outages are scheduled and communicated with homeowners ahead of time to reduce the inconvenience associated with an unexpected disruption of service.
