An internal task force has been working to evaluate existing policies and prepare additional plans for business continuity to allow us to continue to provide essential services to the community. Updates reflecting impacts or modifications to various operations or facilities are listed below.

Because of reduced customer service staff and longer wait times, Gwinnett County water customers are encouraged to make payments online at Gwinnetth2o.com/paymybill or through the automated phone service, 678.376.6800 (option 1). The Department of Water Resources encourages any customer who is having a difficult time making water bill payments during this National Crisis to contact DWR’s Customer Care Team at 678.376.6800.

DWR emphasizes that drinking water is still safe to consume. According to the CDC, the COVID-19 virus has not been detected in drinking water, and conventional water treatment methods that use filtration and disinfection, like those in our drinking water systems, should remove or inactivate the virus that causes COVID-19. For more information about DWR’s response to COVID-19.

Residents are encouraged to enjoy the outdoors for exercise and mental and physical health, while following health guidelines recommended by the Centers for Disease Control and Prevention.

Things to know before you go

• Bottle filler/water fountains are available, please bring your own water bottle to stay hydrated.
• Use a "Leave No Trace" mentality. Bring a suitable trash bag and take everything out to help protect others 
• Follow CDC guidelines such as:
• Wash hands thoroughly and frequently; carry hand sanitizer
• Practice coughing and sneezing etiquette
• Stay home if you’re feeling sick or exhibiting symptoms of illness 

Virtual Park Experience
Enjoy a virtual visit to the park and discover something new!

Programs, events, and activities are available for registration. If a Gwinnett County Community Services event you have registered for is canceled, you will receive an email or phone call notifying you of the cancellation. Any registration fee will be refunded.

All Gwinnett Tax Commissioner are open with measures in place to promote social distancing and protect staff and customers. Visitors can check wait times in advance at GwinnettTaxCommissioner.com/wait.

Customers are still encouraged to skip the trip and use e-services, drop-off and kiosks for most transactions. Customer service is available 8:00am to 5:00pm weekdays via phone, email and chat. Visit the Gwinnett Tax Commissioner’s website for contact details, links to e-services, and more information.

Before you visit the Gwinnett Animal Shelter, residents are encouraged to read the following information and tips for your trip:

• There are no animal holds at any time
• We encourage you to complete the online adoption/foster application prior to your visit to help us find the right pet for you and expedite the process
• You can bring family members and current pets to your meet and greet, but please be mindful of others waiting their turn
• Gloves and masks are available for visitors
• Adoptable cats and dogs have been spayed/neutered, vaccinated, and microchipped
• Per Gwinnett County Ordinance (Sec. 66-7), overnight camping is prohibited

Police and Fire and Emergency Services have staffing plans to ensure adequate response to any emergency call. They also have established CDC-based protocols for handling calls with people with COVID-19 to protect everyone involved.