In-Person Operations and Impact on Services

An internal task force has been working to evaluate existing policies and prepare additional plans for business continuity to allow us to continue to provide essential services to the community. Updates reflecting impacts or modifications to various operations or facilities are listed below.

Due to the impact of COVID-19, residents may experience delays in the collection of trash, recycling, and yard debris. Gwinnett County and our contracted residential solid waste haulers are committed to providing safe and quality service.

Residents can help to provide safer working conditions by:

• Bagging trash;
• Not bagging recycling and removing food and liquid residue;
• Recycling only plastic bottles and jugs, paper, cardboard, cartons, and metal cans;
• Emptying liquids from containers; and
• Disinfecting container handles and lids.

Thank you for your patience during these uncertain times. Residents may contact Gwinnett County Solid Waste Management at gcsolidwaste@gwinnettcounty.com or 770.822.7141. 

To promote the safety of employees and visitors during the COVID-19 pandemic, the Gwinnett Justice and Administration Center is open to the public with limited hours. The main entrance of GJAC is open to the public from 8:00am to 5:00pm Monday through Friday. The building is normally open to the public 8:00am to 10:00pm on weekdays.

People who must visit GJAC in person are urged to follow CDC guidelines of keeping six feet apart, washing hands frequently, avoiding touching your eyes, nose, and mouth, and cleaning and disinfecting surfaces.

Because of reduced customer service staff and longer wait times, Gwinnett County water customers are encouraged to make payments online at Gwinnetth2o.com/paymybill or through the automated phone service, 678.376.6800 (option 1). The Department of Water Resources encourages any customer who is having a difficult time making water bill payments during this National Crisis to contact DWR’s Customer Care Team at 678.376.6800.

DWR emphasizes that drinking water is still safe to consume. According to the CDC, the COVID-19 virus has not been detected in drinking water, and conventional water treatment methods that use filtration and disinfection, like those in our drinking water systems, should remove or inactivate the virus that causes COVID-19. For more information about DWR’s response to COVID-19.

Park hours are modified from sunrise to sunset with a maximum capacity of 50 at amenities like pavilions, basketball courts, sand volleyball courts, playgrounds, skate parks, and ball fields. The maximum capacity at dog parks will remain 25. Park patrons should comply with the posted guidelines. Learn more about guidelines and openings.

Active Adults, age 50+, may register for and attend Senior recreational programs offered at Prime Timers Pointe at George Pierce Park and Bethesda Park Senior Center. While program participants are welcome, these senior recreation centers remain closed for general access.

Aquatic Center, Community Recreation Centers, and Gyms are open, but game rooms remain closed. Visitors to Aquatic Centers can bring their own pool noodle or Coast Guard approved lifejackets; use of our shared equipment is not allowed. All pool rules and what not to wear apply.

All Gwinnett County senior center operations and senior recreation programming have been suspended. Seniors who receive their meals through our senior congregate meal program have been added to the County's home-delivered meal program to ensure that their essential needs are being met at home. Meals will continue to be delivered directly to the homes of seniors who already participate in our home - delivered meal program, and in-home services will continue for those clients who receive homemaking and respite services.

Programs, events, and activities are available for registration. If a Gwinnett County Community Services event you have registered for is canceled, you will receive an email or phone call notifying you of the cancellation. Any registration fee will be refunded.

All Gwinnett Tax Commissioner are open with measures in place to promote social distancing and protect staff and customers. Visitors can check wait times in advance at GwinnettTaxCommissioner.com/wait.

Customers are still encouraged to skip the trip and use e-services, drop-off and kiosks for most transactions. Customer service is available 8:00am to 5:00pm weekdays via phone, email and chat. Visit the Gwinnett Tax Commissioner’s website for contact details, links to e-services, and more information.

The Tax Assessor’s Office is open during normal business hours, from 8:00am to 5:00pm weekdays. Although the lobby is closed to the public, the Tax Assessor’s Office offers walk-up stations in the hall that allow visitors to communicate with staff through audio and video. Additionally, the office has increased the number of people available to receive phone calls and respond to emails sent to Taxpayer.Services@gwinnettcounty.com.

The Tax Assessor’s e-services are available at all hours to do property research, view and download copies of annual notices of assessment, and file appeals. Documents may also be filed by mail. Personal Property returns, Freeport Applications, and other applications should be delivered by mail with a stamped mail date to be recorded as the filing date. Visit the Gwinnett Assessor’s website for all these tools at Gwinnett-Assessor.com.

The Gwinnett County Department of Planning & Development at One Justice Square is operating with limited staff onsite but also has employees working remotely to respond to inquiries online. Residents and business owners are encouraged to email Planning & Development staff or take advantage of our many online services.

People who must visit Planning & Development offices in person are urged to follow CDC guidelines of keeping six feet apart, washing hands frequently, avoiding touching your eyes, nose, and mouth, and cleaning and disinfecting surfaces.

The Gwinnett Animal Shelter has reopened for limited visitors. At this time, the shelter will have a maximum occupancy of 25 people. All visitors should follow CDC guidelines, including maintaining six feet of distance, handwashing, and wearing a face covering as much as possible.

Completing an online adoption/foster application in advance will help speed up the process for visitors when they arrive for their meet-and-greet with new potential pets. Visitors may be asked to wait in their cars or in the shelter’s Education Room. Visitors may bring family members and current pets to the meet-and-greet but are asked to be mindful about the maximum capacity and others waiting their turn. All adoption fees are currently waived. Learn more at GwinnettAnimalWelfare.com.

Police and Fire and Emergency Services have staffing plans to ensure adequate response to any emergency call. They also have established CDC-based protocols for handling calls with people with COVID-19 to protect everyone involved.