In-Person Operations and Impact on Services

Gwinnett County Board of Commissioners Chairwoman Nicole Hendrickson signed a Local Emergency Order requiring face masks or coverings to be worn in all facilities that are owned or leased by the County.

If an individual cannot afford a face mask, they will be provided one.

These are exceptions to the new policy:

• Individuals who have difficulty donning or removing a face mask without help
• Individuals who have a bona fide religious reason for not wearing a face covering
• Individuals who have a bona fide medical condition that will prevent them from wearing a mask

An internal task force has been working to evaluate existing policies and prepare additional plans for business continuity to allow us to continue to provide essential services to the community. Updates reflecting impacts or modifications to various operations or facilities are listed below.

Two Gwinnett County solid waste haulers, Republic Services and Waste Management, are temporarily suspending certain collection services due to a surge in COVID-19 infections among their workforces.

Republic Services and Waste Management customers will be impacted by service interruptions differently. Here’s how:

Republic Services
Republic Services has resumed limited recycling services based on staff availability. Republic will notify customers on the evening prior to recycling to inform customers that recycling will be serviced the next day. At this time pickup of bulky items and yard waste remains suspended in order to prioritize trash collection while its workforce is limited. During this temporary service interruption, Republic Services customers in Gwinnett County may continue to take their recycling, bulky items, or household trash to a drop-off site at one of the following locations at no cost to the customer:

• Recyclable Materials Only – 75 Curtis Road, Lawrenceville, GA (Monday – Friday, 6:00am – 6:00pm)
• Household Trash/Bulky Items – 51 Patrick Mill Road SW, Winder, GA (Monday – Friday, 6:00am – 4:00pm; Saturday 6:00am – noon)
• Household Trash/Bulky Items – Richland Creek Landfill, 5691 S Richland Creek Road, Buford, GA (Monday – Friday, 6:00am – 4:00pm; Saturday 6:00am – noon)
• Household Trash/Bulky Items – Oak Grove Landfill, 937 Carl Bethlehem Road, Winder, GA (Monday – Friday, 6:00am – 4:00pm; Saturday 6:00am – noon)

Waste Management
Effective Friday, January 7, Waste Management will pause collection of bulky item and yard waste pickup in unincorporated Gwinnett County while its workforce is limited. Waste Management will prioritize trash and recycling services.

Customers affected by Waste Management’s temporary suspension of bulky item pickup can drop off up to two bulky items per week at no cost to the customer at the Lawrenceville Transfer Station, located at 350 Maltbie Industrial Drive in Lawrenceville (Monday – Friday, 9:00am – 5:00pm).

Because of reduced customer service staff and longer wait times, Gwinnett County water customers are encouraged to make payments online at Gwinnetth2o.com/paymybill or through the automated phone service, 678.376.6800 (option 1). The Department of Water Resources encourages any customer who is having a difficult time making water bill payments during this National Crisis to contact DWR’s Customer Care Team at 678.376.6800.

DWR emphasizes that drinking water is still safe to consume. According to the CDC, the COVID-19 virus has not been detected in drinking water, and conventional water treatment methods that use filtration and disinfection, like those in our drinking water systems, should remove or inactivate the virus that causes COVID-19. For more information about DWR’s response to COVID-19.

Residents are encouraged to enjoy the outdoors for exercise and mental and physical health, while following health guidelines recommended by the Centers for Disease Control and Prevention.

Things to know before you go

• Bottle filler/water fountains are available, please bring your own water bottle to stay hydrated.
• Use a "Leave No Trace" mentality. Bring a suitable trash bag and take everything out to help protect others 
• Follow CDC guidelines such as:
• Wash hands thoroughly and frequently; carry hand sanitizer
• Practice coughing and sneezing etiquette
• Stay home if you’re feeling sick or exhibiting symptoms of illness 

Virtual Park Experience
Enjoy a virtual visit to the park and discover something new!

Programs, events, and activities are available for registration. If a Gwinnett County Community Services event you have registered for is canceled, you will receive an email or phone call notifying you of the cancellation. Any registration fee will be refunded.

All Gwinnett Tax Commissioner are open with measures in place to promote social distancing and protect staff and customers. Visitors can check wait times in advance at GwinnettTaxCommissioner.com/wait.

Customers are still encouraged to skip the trip and use e-services, drop-off and kiosks for most transactions. Customer service is available 8:00am to 5:00pm weekdays via phone, email and chat. Visit the Gwinnett Tax Commissioner’s website for contact details, links to e-services, and more information.

Before you visit the Gwinnett Animal Shelter, residents are encouraged to read the following information and tips for your trip:

• There are no animal holds at any time
• We encourage you to complete the online adoption/foster application prior to your visit to help us find the right pet for you and expedite the process
• You can bring family members and current pets to your meet and greet, but please be mindful of others waiting their turn
• Gloves and masks are available for visitors
• Adoptable cats and dogs have been spayed/neutered, vaccinated, and microchipped
• Per Gwinnett County Ordinance (Sec. 66-7), overnight camping is prohibited

Police and Fire and Emergency Services have staffing plans to ensure adequate response to any emergency call. They also have established CDC-based protocols for handling calls with people with COVID-19 to protect everyone involved.