Water Resources Address
Department of Water Resources Central Facility
684 Winder Highway
Lawrenceville, GA 30045
678.376.6700

Emergency 24/7

If you experience any of the following problems, please call our Dispatch Department at 678.376.7000

Interruption of Water Service
Loss of Pressure
Sewer Overflows or Back Ups
Storm Drainage Problems
Stormwater Erosion
Water Line Leaks or Breaks
Running or Leaking Fire Hydrants
Concern Regarding Water Taste, Color, or Odor


Plan Review and Inspections
The Water, Sewer, and Stormwater Plan Review work groups and Water and Sewer Development Inspections are no longer part of the Department of Water Resources. These work groups are now part of the Department of Planning and Development located at 446 West Crogan Street, Lawrenceville.

Department of Planning and Development Water and Sewer Plan Review Section
Department of Planning and Development Stormwater Plan Review Section
Billing
Phone
E-mail
Additional Information
Rental Accounts 678.376.6956 Rates and Fees
  • Renters and Landlords
     
Residential Accounts 678.376.6800 E-mail Rates and Fees
  • Home Owners
     
Commercial Accounts
678.376.6851
E-mail
Rates and Fees
Online Services     New Service
      Cancel Service
      Transfer Service to a new location in Gwinnett County
      Make a Payment
      Paperless Billing
Open Records Request  
E-mail
 
Purchase a Residential Meter 678.376.6887   Rates and Fees
Purchase a Commercial Meter* 678.518.6000   Planning & Development

Backflow Prevention
Phone
E-mail
Additonal Information
Backflow Testing Requirements 678.376.6936
E-mail
Backflow Prevention Information
      Backflow Prevention Device Testers List
      Approved Backflow Installation Contractors
       
Vault or Truck Inspections 678.376.6936 E-mail  
       
Backflow Customer List     Backflow Prevention

Bids/Requests for Proposal
Phone
E-mail Additional Information
• Bid pre-qualifications *
770.822.8720  

Commercial Food Service
Phone
E-mail Additional Information
Grease Management Guidelines 678.376.6713 E-mail Fats, Oil & Grease (FOG)

Construction & Engineering
Phone
E-mail
Additional Information
Construction / Engineering Projects 678.376.7144 E-mail Engineering & Construction
  678.376.6740    
       
  • Capital Improvment Project
    (CIP) Plans & Specifications
  E-mail  
  • CIP Vendor Invoice
    Questions
     
Easements*      
Water & Sewer Easements 770.822.8024 E-mail Support Services
Stormwater Easements 770.822.7166 E-mail Support Services
DWR Inspections 678.376.7028 E-mail  
       

Drinking Water
Phone
E-mail
Additional Information
Water Treatment Questions 770.904.3200 E-mail Water Production
Plant Tours 770.904.3200 E-mail Water Production
Water Quality Questions 770.614.2080    
       

Industrial Customers
Phone
E-mail
Additional Information
Industrial Pretreatment Requirements 678.376.6944 E-mail  
       

Maps/Records
Phone
E-mail
Additional Information
As-built Plans 678.376.7139   Data Management
Purchase Water/Sewer Maps     GIS Browser
Water & Sewer
Availability Letters
     
Fireflow Testing      
Submit As-built Plans* 678.518.6000   Planning & Development

Permitting & Plan Reviews
Phone
E-mail
Additional Information
Building Permits* 678.518.6020   Planning & Development
Certificate of Occupancy* 678.518.6020   Planning & Development Plan Review
Stormwater/Water/
Sewer Plan Review*
678.518.6000   Approved Utility Contractors
Utility Construction Permits* 678.518.6175    
Utility Permits 678.376.6887    
  • Fire Hydrant Usage
     
  • Septage Disposal
    (Commercial Haulers)
     

Public Education
Phone
E-mail
Additional Information
Water Conservation Programs 678.376.6722
E-mail
Water Conservation
Outdoor Watering Schedule
678.376.7100
 
Watering Schedule
FOG Programs
678.376.6713
E-mail
Fats, Oil & Grease (FOG)
Stormwater Education
678.376.6914
 
Stormwater Education
Environmental and Heritage Center*
770.904.3500
 
Environmental and Heritage Center
Adopt-a-Stream*
770.904.3505
E-mail
 
Rivers Alive*
770.904.3505
E-mail
 

Sewer Service Connections
Phone
E-mail
Additional Information
Convert from a Septic Tank
to a Sewer Connection
678.376.7139   Sanitary Sewer Petition
Septic Tank Information 770.963.5132 E-mail Environmental Health
       

Stormwater
Phone
E-mail
Additional Information
General information
678.376.7193
  • Report an Issue
    (Create a Service Request)
     
  • Stormwater Utility Information
     
  • Register for a Workshop
  E-mail Workshop Calendar
Reporting 678.376.7000   Service Request
  • Stormwater Drainage
    & Erosion Problems



  • Illegal Dumping into Storm Drain
     
Floodplain Information 678.376.6934 E-mail  
Watershed Improvement Plans 678.376.6948 E-mail Watershed Improvement Plans

* Denotes departments outside DWR