Water Resources Address
Department of Water Resources Central Facility
684 Winder Highway
Lawrenceville, GA 30045
678.376.6700

Emergency 24/7
If you experience any of the following problems, please call our Dispatch Department at 678.376.7000

Interruption of Water Service
Loss of Pressure
Sewer Overflows or Back Ups
Storm Drainage Problems
Stormwater Erosion
Water Line Leaks or Breaks
Running or Leaking Fire Hydrants
Concern Regarding Water Taste, Color, or Odor
 

Plan Review and Inspections
The Water, Sewer, and Stormwater Plan Review work groups and Water and Sewer Development Inspections are no longer part of the Department of Water Resources. These work groups are now part of the Department of Planning and Development located at 446 West Crogan Street, Lawrenceville.

Department of Planning and Development Water and Sewer Plan Review Section
Department of Planning and Development Stormwater Plan Review Section
Billing
Phone
E-mail
Additional Information
Rental Accounts678.376.6956Rates and Fees
  • Renters and Landlords
   
    
Residential Accounts678.376.6800E-mailRates and Fees
  • Home Owners
   
    
Commercial Accounts
678.376.6851
E-mail
Rates and Fees
    
Online Services  New Service
   Cancel Service
   Transfer Service to a new location in Gwinnett County
   Make a Payment
   Paperless Billing
    
Open Records Request 
E-mail
 
    
Purchase a Residential Meter678.376.6887 Rates and Fees
    
Purchase a Commercial Meter*678.518.6000 Planning & Development
    

Backflow Prevention
Phone
E-mail
Additonal Information
Backflow Testing Requirements678.376.6936
E-mail
Backflow Prevention Information
   Backflow Prevention Device Testers List
   Approved Backflow Installation Contractors
    
Vault or Truck Inspections678.376.6936E-mail 
    
Backflow Customer List  Backflow Prevention

Bids/Requests for Proposal
Phone
E-mailAdditional Information
• Bid pre-qualifications *
770.822.8720 

Commercial Food Service
Phone
E-mailAdditional Information
Grease Management Guidelines678.376.6713E-mailFats, Oil & Grease (FOG)

Construction & Engineering
Phone
E-mail
Additional Information
Construction / Engineering Projects678.376.7144E-mailEngineering & Construction
 678.376.6740  
    
  • Capital Improvment Project
    (CIP) Plans & Specifications
 E-mail 
  • CIP Vendor Invoice
    Questions
   
    
Easements*   
Water & Sewer Easements770.822.8024E-mailSupport Services
Stormwater Easements770.822.7166E-mailSupport Services
DWR Inspections678.376.7028E-mail 
    

Drinking Water
Phone
E-mail
Additional Information
Water Treatment Questions770.904.3200E-mailWater Production
Plant Tours770.904.3200E-mailWater Production
Water Quality Questions770.614.2080  
    

Industrial Customers
Phone
E-mail
Additional Information
Industrial Pretreatment Requirements678.376.6944E-mail 
    

Maps/Records
Phone
E-mail
Additional Information
As-built Plans678.376.7139 Data Management
Purchase Water/Sewer Maps  GIS Browser
Water & Sewer
Availability Letters
   
Fireflow Testing   
    
Submit As-built Plans*678.518.6000 Planning & Development

Permitting & Plan Reviews
Phone
E-mail
Additional Information
Building Permits*678.518.6020 Planning & Development
Certificate of Occupancy*678.518.6020 Planning & Development Plan Review
Stormwater/Water/
Sewer Plan Review*
678.518.6000 Approved Utility Contractors
Utility Construction Permits*678.518.6175  
Utility Permits678.376.6887  
  • Fire Hydrant Usage
   
  • Septage Disposal
    (Commercial Haulers)
   

Public Education
Phone
E-mail
Additional Information
Water Conservation Programs678.376.6722
E-mail
Water Conservation
Outdoor Watering Schedule
678.376.7100
 
Watering Schedule
FOG Programs
678.376.6713
E-mail
Fats, Oil & Grease (FOG)
Stormwater Education
678.376.6914
 
Stormwater Education
Environmental and Heritage Center*
770.904.3500
 
Environmental and Heritage Center
Adopt-a-Stream*
770.904.3505
E-mail
 
Rivers Alive*
770.904.3505
E-mail
 

Sewer Service Connections
Phone
E-mail
Additional Information
Convert from a Septic Tank
to a Sewer Connection
678.376.7139 Sanitary Sewer Petition
Septic Tank Information770.963.5132E-mailEnvironmental Health
    

Stormwater
Phone
E-mail
Additional Information
General information
678.376.7193
  • Report an Issue
    (Create a Service Request)
   
  • Stormwater Utility Information
   
  • Register for a Workshop
 E-mailWorkshop Calendar
    
Reporting678.376.7000 Service Request
  • Stormwater Drainage
    & Erosion Problems
   
  • Illegal Dumping into Storm Drain
   

 

   
Floodplain Information678.376.6934E-mail 

 

   
Watershed Improvement Plans678.376.6948E-mailWatershed Improvement Plans

* Denotes departments outside DWR