Mission
The mission of the Gwinnett Department of Water Resources is to enhance quality of life by providing excellent water, wastewater, and stormwater services at the best possible value to our customers while preserving natural water resources.

Vision
The Gwinnett Department of Water Resources will be widely recognized as a publicly-owned utility of the highest caliber in all aspects of its services and operations, through a commitment to and demonstration of service excellence to our customers.
Values
Responsiveness: We will provide water, wastewater, and stormwater services that are timely and serve the needs of our customers.

Stewardship: We will act as wise and responsible caretakers and promoters of the financial, constructed, natural, and human resources entrusted to the department.

Innovation: We will embrace new and better ways of achieving quality results through creativity, inventiveness, and adoption of appropriate new technology.

Environmental Responsibility: We will manage water as a limited, but renewable, natural resource, in accordance with regulatory requirements, and through coordination, participation, and education with other stakeholder organizations.

Strategic Thinking: We commit to implementing projects, programs, and processes that promote sustainability and meet the anticipated needs and challenges of the future.

Integrity: We will act in an honest, ethical, professional, and respectful manner with each other and our customers, take personal responsibility, and be accountable for achieving results.

Teamwork: We will promote unity and cooperation among staff, as well as with our customers and stakeholders, in order to meet the common purpose of achieving the mission, vision, and work of the department.