Reporting Child Abuse and Neglect

How to Report Child Abuse and/or Neglect

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If you have an immediate emergency, call 911 or your local police department. Otherwise, call the Division of Family and Children's Services – Child Protective Services at 1.855.GACHILD (1.855.422.4453).

Child abuse/neglect reports are taken 24 hours a day, seven days per week.

Questions to Expect When Making a Child Abuse/Neglect Referral

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Specific Concern

  • What are your specific concerns about the child(ren)?

  • Has something happened to the child? If so, what happened?
  • When and where did it occur and who was involved?
  • Was an object used and if so, what type of object?
  • How serious is the harm to the child?
  • Provide a detailed description of your specific concern.

Circumstances Surrounding Your Concern

  • What was going on with the family before, during and after the specific circumstance/event/alleged child maltreatment you are concerned about?

  • Where were the children at the time and where are they now?
  • What did the child say happened?
  • What is the caregiver’s explanation?
  • How do you know about this circumstance/event/alleged maltreatment?
  • Is your concern an ongoing concern with the children?
  • Has this specific concern, or any other concerns about this child, come to your attention previously? If so, please provide an explanation of prior concerns you have.
  • Who else knows about this?
  • Were the police called? If so, what is the officer’s name?

Child Functioning

  • Describe each child’s day-to-day functioning in relation to other children their age.

  • What is the child’s overall appearance, health, and wellbeing?
  • Does the child(ren) have any behavioral, mental, emotional, intellectual, or physical disabilities? If so, what, and how does it affect their functioning?
  • Is the child(ren) receiving services from any agency? If so, who and what for?
  • Are they on any medications?
  • Do they get medicine regularly?
  • If school age, what grade level? Describe attendance/discipline issues/general performance.
  • How does the child(ren) interact with their peers?
  • Has the child(ren) expressed concerns about going home? If so, what concerns and why?

Parenting Discipline

  • How do the parents manage the child(ren)’s behavior?

  • What do the parents do when the child(ren) gets in trouble?
  • How do they view the purpose of discipline?
  • Do they have house rules for the child(ren) and if so, what are they?
  • What kind of things does the child(ren) get in trouble for?
  • Is the caregiver ever out of control when disciplining the child(ren)? If so, explain when and the circumstances.

General Parenting

  • What is the overall parenting style of the parents—structured, strict, laid-back?

  • How do the parents/child(ren) interact?
  • Do parents seem to understand the child(ren)’s needs?
  • Are they able to meet these needs? Why or why not?
  • Does the caregiver have realistic expectations of child(ren) given the their age/functioning? Explain.
  • Describe how caregiver accesses and uses available resources to provide basic needs for the child(ren).
  • Who usually cares for the child(ren)?
  • Are the parents living in the same home? If not, is the non-residential parent involved with the child(ren)?
  • Describe how caretakers react to bad behavior.
  • Describe how they show love and nurturing.

Adult Functioning

  • What is the overall functioning of each parent on a personal level-- rather than as a parent?

  • How does the caretaker care for themselves?
  • Are they employed? If so, what shift?
  • Stable employment?
  • Who cares for child(ren) when they are at work?
  • Do caregivers have a steady source of income? Stable housing?
  • Are there any concerns relating to mental health, substance abuse, domestic violence? If yes, what frequency?
  • How do the parents respond when you approach them with concerns?

Additional Comments

Anything else you feel we need to know about this family?