About Fire and Emergency Services

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Gwinnett County Fire & Emergency Services has an adopted operating budget of $191.8 million along with a $6.3 million capital budget and provides emergency medical services and fire protection to a population of over one million people with an authorized force of 1,056 superbly trained men and women. The department holds an ISO rating of 2/2x and the prestigious Accredited Agency status with the Commission of Fire Accreditation International (CFAI) since 2017.


Gwinnett County Fire & Emergency Services responds to over 107,000 requests for aid annually. The department delivers service to the Gwinnett community through 31 strategically located fire stations with 31 engine companies, 12 ladder trucks, 33 ambulances, and 3 rescues. All emergency response vehicles are staffed with EMT’s and paramedics. All response vehicles are equipped to deliver advanced life support. The department’s service delivery also includes specially trained personnel in areas of technical rescue, hazardous materials, swift water, and mass casualty. The department also has various support teams including a bike medic team, Honor Guard, and a Critical Incident Stress Management (CISM) team.

Call Volume Statistics

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Call volume counts will be updated 25 business days after the close of every month.

Emergency Medical Services: This category includes all kinds of EMS incidents, including car accidents with injuries.

  • Fire: This category includes all types of fire incidents, smoke scares, burn violations, and fire false alarms.
  • Hazardous Materials: This category includes any incident involving spills or exposure to dangerous substances such as natural gas leaks, gasoline spills, and chemical accidents.
  • Technical Rescue: This category includes special rescues such as trench rescues, high-angle rescues, water rescues, extrication, and building collapses.
  • Other: This category includes all other incidents, including service calls.
2025 Total Call Volume by Month
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Year to Date
EMS Calls 6,515 5,663 6,108  6,066 6,125  5,781             36,258
Fire Calls 1,108 833 1,147  885 906  1,022             5,901
Hazmat Calls 117 68 77  75 93 88              518
Tech Rescue Calls 40 54 68  65 48 62             337
Other Calls 1,925 1,525 1,840  1,735 1,839 1,856             10,720
Total Calls 9,705 8,143 9,240  8,826  9,011  8,809             53,734
2024 Total Call Volume by Month
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Year to Date
EMS Calls 6,212 5,582 5,791 5,846 5,959 5,815 5,959 6,491 5,835 6,390 5,843 6,445 72,168
Fire Calls 985 824 804 860 851 833 1,033 1,018 928 894 926 1,031 11,037
Hazmat Calls 83 72 99 88 85 81 105 123 132 131 105 105 1,209
Tech Rescue Calls 41 51 49 74 73 64 67 61 59 55 60 78 732
Other Calls 1,721 1600 1,755 1,701 1,812 1,796 1,771 1,793 1,739 1,732 1,658 1,842 20,920
Total Calls 9,042 8,129 8,498 8,569 8,780 8,639 8,935 9,486 8,693 9,202 8,592 9,501 106,066

HIPAA Information

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Gwinnett County Fire and Emergency Services is required to inform you about how we use and disclose your medical information. It tells you about your rights and our responsibilities to protect the privacy of your medical information. It also provides instructions on how to complain to us, or the government if you believe that we have violated any of your rights or any of our responsibilities. We are required by law to maintain the privacy of your medical information.

Learn More

Accreditation

 

On March 22, 2022, the Center for Public Safety Excellence (CPSE) awarded Gwinnett County Fire and Emergency Services with the designation of accredited agency for the second time. The department was first accredited in March  2017.  This prestigious recognition was given for meeting the criteria of the Commission on Fire Accreditation International’s (CFAI) voluntary self-assessment and accreditation program. The department was also commended by the CFAI Committee for its innovative programs and services. 

The accreditation process examines past, present, and future service levels, including internal performance. The department submits the Annual Compliance Report each February based on accreditation cycle. The CFAI is dedicated to assisting agencies throughout the world to provide continuous quality improvement and enhancement of service delivery. The department’s accreditation is valid for five years.

 
Gwinnett County Fire and Emergency Services has achieved an ISO rating of 2/2X effective May 1, 2024. The rating, known as the Public Protection Classification, is a two-point improvement since the previous survey conducted by the Insurance Services Office. Some insurance companies use the Public Protection Classification in setting annual premiums for residential, commercial, and industrial properties. Homeowners and business owners should contact their insurers and let them know the rating has improved.

 

The most current CoAEMSP Annual Report is for the calendar year 2023.
The most recent success rate for the National Registry of EMT Paramedic Cognitive exam was 100%, and 100% for the psychomotor exam.

The most recent positive placement rate for graduates was 100%. Positive Placement is defined by the CoAEMSP as being “Employed full or part-time in a related field and/or continuing his/her education and/or serving in the military.” Positive Placement is measured at the completion of the program.

The most recent retention rate was 55%, with 30 starting the program and 17 graduating.
 

2022 – 31 Students 
NREMT Written – 94%
NREMT NREMT Psychomotor  – 100%
Retention – 55% (31 students started the program with 17 graduating)
Positive Placement – 100%
 

2021 – 54 Students 
NREMT Written – 100%
NREMT NREMT Psychomotor  – 100%
Retention – 57% (54 students started the program with 31 graduating)
Positive Placement – 100%
 

2020 – 54 Students 
NREMT Written – 95.2%
NREMT Practical – 100%
Retention – 79.6% (54 students started the program with 43 graduating)
Positive Placement – 100%
 

2019 – 62 Students 
NREMT Written – 91.9%
NREMT NREMT Psychomotor  – 100%
Retention – 79.5% (78 students started the program with 62 graduating)
Positive Placement – 100%
 

2018 – 107 Students 
NREMT Written – 88%
NREMT NREMT Psychomotor  – 98.6%
Retention – 92.24% (116 students started the program with 107 graduating)
Positive Placement – 100%
 

2017 – 51 Students 
NREMT Written – 87.33%
NREMT Practical – 100%
Retention – 68.92% (74 students started the program with 51 graduating)
Positive Placement – 100%
 

2016 – 102 Students 
NREMT Written – 100%
NREMT Practical – 100%
Retention – 82.26% (124 students started the program with 102 graduating)
Positive Placement – 100%
 

2015 – 99 Students
NREMT Written – 100%
NREMT Practical – 99%
Retention – 87.0 % (115 Students started the Program with 99 Graduating)
Positive Placement – 100%