About Fire and Emergency Services

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Gwinnett County Fire & Emergency Services has an adopted operating budget of $191.8 million along with a $6.3 million capital budget and provides emergency medical services and fire protection to a population of over one million people with an authorized force of 1,056 superbly trained men and women. The department holds an ISO rating of 2/2x and the prestigious Accredited Agency status with the Commission of Fire Accreditation International (CFAI) since 2017.

Gwinnett County Fire & Emergency Services responds to over 107,000 requests for aid annually. The department delivers service to the Gwinnett community through 31 strategically located fire stations with 31 engine companies, 12 ladder trucks, 33 ambulances, and 3 rescues. All emergency response vehicles are staffed with EMT’s and paramedics. All response vehicles are equipped to deliver advanced life support. The department’s service delivery also includes specially trained personnel in areas of technical rescue, hazardous materials, swift water, and mass casualty. The department also has various support teams including a bike medic team, Honor Guard, and a Critical Incident Stress Management (CISM) team.

Call Volume Statistics

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Call volume counts will be updated 25 business days after the close of every month.

Emergency Medical Services: This category includes all kinds of EMS incidents, including car accidents with injuries.

  • Fire: This category includes all types of fire incidents, smoke scares, burn violations, and fire false alarms.
  • Hazardous Materials: This category includes any incident involving spills or exposure to dangerous substances such as natural gas leaks, gasoline spills, and chemical accidents.
  • Technical Rescue: This category includes special rescues such as trench rescues, high-angle rescues, water rescues, extrication, and building collapses.
  • Other: This category includes all other incidents, including service calls.
2025 Total Call Volume by Month
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Year to Date
EMS Calls 6,515 5,663 6,108  6,066 6,125  5,781 6,171 6,260  6,015  6,234  6,361  6,662  73,961
Fire Calls 1,108 833 1,147  885 906 1,022 1,030  894  876  934  985  945  11,566
Hazmat Calls 117 68 77  75 93 88  74  109  117  130  118  112  1,179
Tech Rescue Calls 40 54 68  65 48 62 63  51  45  57  40  60  653
Other Calls 1,925 1,525 1,840  1,735 1,839 1,856 1,614  1,660  1,513  1,570  1,551  1,674  20,299
Total Calls 9,705 8,143 9,240  8,826  9,011  8,809 8,952  8,974  8,566  8,925  9,055  9,453  107,658
2024 Total Call Volume by Month
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Year to Date
EMS Calls 6,212 5,582 5,791 5,846 5,959 5,815 5,959 6,491 5,835 6,390 5,843 6,445 72,168
Fire Calls 985 824 804 860 851 833 1,033 1,018 928 894 926 1,031 11,037
Hazmat Calls 83 72 99 88 85 81 105 123 132 131 105 105 1,209
Tech Rescue Calls 41 51 49 74 73 64 67 61 59 55 60 78 732
Other Calls 1,721 1600 1,755 1,701 1,812 1,796 1,771 1,793 1,739 1,732 1,658 1,842 20,920
Total Calls 9,042 8,129 8,498 8,569 8,780 8,639 8,935 9,486 8,693 9,202 8,592 9,501 106,066

HIPAA Information

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Gwinnett County Fire and Emergency Services is required to inform you about how we use and disclose your medical information. It tells you about your rights and our responsibilities to protect the privacy of your medical information. It also provides instructions on how to complain to us, or the government if you believe that we have violated any of your rights or any of our responsibilities. We are required by law to maintain the privacy of your medical information.

Learn More

Accreditation

On March 22, 2022, the Center for Public Safety Excellence (CPSE) awarded Gwinnett County Fire and Emergency Services with the designation of accredited agency for the second time. The department was first accredited in March  2017.  This prestigious recognition was given for meeting the criteria of the Commission on Fire Accreditation International’s (CFAI) voluntary self-assessment and accreditation program. The department was also commended by the CFAI Committee for its innovative programs and services. 

The accreditation process examines past, present, and future service levels, including internal performance. The department submits the Annual Compliance Report each February based on accreditation cycle. The CFAI is dedicated to assisting agencies throughout the world to provide continuous quality improvement and enhancement of service delivery. The department’s accreditation is valid for five years.

On September 16, 2011, the Committee on Accreditation of Allied Health Education Programs (CAAHEP) awarded the Gwinnett County Department of Fire and Emergency Services with accreditation for the Emergency Medical Technician-Paramedic Program.  CAAHEP is the largest programmatic accreditor in the health sciences field and accredits over 2200 educational programs in 32 health science occupations. The Gwinnett County Department of Fire and Emergency Services’ Emergency Medical Technician-Paramedic program was judged by CAAHEP to be in compliance with nationally established standards.

When an institution or program is accredited, it has demonstrated that they meet the standards set by the organization representing the academic community and professionals. To maintain accreditation the institution or program must undergo a similar review on a regular basis. Typically accreditation reviews are conducted every five years.

In a continued commitment to the citizens of Gwinnett County, the department has worked diligently to maintain standards set forth by CAAHEP which resulted in a successful reaccreditation process on March 15, 2024. The next reaccreditation will occur in 2029 and the department is committed to the continuous enhancement of its programs and educational standards.

The Gwinnett County Department of Fire and Emergency Services is accredited by the Commission on Accreditation of Allied Health Education Programs (www.caahep.org) upon the recommendation of the Committee on Accreditation of Educational Programs for the Emergency Medical Services Professions (CoAEMSP). CAAHEP Accredited Paramedic Programs and CoAEMSP Letter of Review (LoR) Programs track and report outcome measures annually to the Committee on Accreditation for the Emergency Medical Services Professions (CoAEMSP).

Commission on Accreditation of Allied Health Education Programs
9355 - 113th St. N, #7709
Seminole, FL 33775
P:727-210-2350
F:727-210-2354
www.caahep.org

The most current CoAEMSP Annual Report is for the calendar year 2024. 

The most recent success rate for the National Registry of EMT Paramedic Cognitive exam was 92%. 

The most recent positive placement rate for graduates was 100%. Positive placement is defined as being “Employed full or part-time in a related field and/or continuing his/her education and/or serving in the military.” Positive Placement is measured at the completion of the program. 

The most recent retention rate was 75%, with 33 starting the program and 25 graduating. 

CoAEMSP Reported Outcomes 

2023 

2022 

2021 

2020 

2019 

Retention 

55% 

55% 

57% 

79.6% 

79.5% 

NREMT Exam Results 

92% 

94% 

100% 

95.2% 

91.9% 

Placement 

100% 

100% 

100% 

100% 

100% 

 

Gwinnett County Fire and Emergency Services has achieved an ISO rating of 2/2X effective May 1, 2024. The rating, known as the Public Protection Classification, is a two-point improvement since the previous survey conducted by the Insurance Services Office. Some insurance companies use the Public Protection Classification in setting annual premiums for residential, commercial, and industrial properties. Homeowners and business owners should contact their insurers and let them know the rating has improved.