Water bill payment portal unavailable during upgrade period Due to system upgrades, the water bill payment website will be unavailable from Friday, May 8 through Monday, May 18. During this time
  • Customers will not be able to access the portal to make payments, view account information, or manage services online.
  • Customer Care agents cannot accept payments or view account information during this planned system outage.
  • Water service will not be shut off for customers, and late fees will not be accrued.
Customers who need to start, stop, or transfer service can call 678.376.6800 or visit us in person at 684 Winder Highway in Lawrenceville.
For more information, visit our FAQ page or contact Customer Care at DWRCare@GwinnettCounty.com or 678.376.6800.

Quick Pay

You can quickly pay your water bill without logging in by using this quick pay option.
Pay Water Bill Online

Refund policy: Our policy is not to issue refunds for overpayments on open accounts. However, if you have a question concerning your payment or would like to inquire about a potential refund, please call our office at 678.376.6800, Monday to Friday from 8:00am to 5:00pm.

For assistance, please email DWRCare@GwinnettCounty.com and include your water account number.