To access your online account and pay your water bill, use the login option or make a quick payment above.
Gwinnett County
Government
Government
Pay My Bill
Existing Customers
Register for Paperless Billing
Registering for paperless billing is fast and easy! Log in to your account and choose to receive bill details by email each month to pay directly from your computer or phone.
Sign up with your account number and meter number. Both can be found on your water bill.
Benefits of Registering for an Online Account
By registering for a free account with our online services, you can
- Pay your bill
- Set up automatic payments
- Sign up for paperless billing
- Stop or transfer service
- Update personal information
- View up to 18 months of billing history
Once you have created an account and logged in, you are agreeing to the Gwinnett Water Resources Security Policy.
Customer Care
Please visit the Customer Care page for more information about:
- Account questions
- Current rates and an estimated bill calculator
- Commercial accounts
- Frequently asked questions and tips
For any other water bill questions, contact Gwinnett Water Resources Customer Care by email at DWRCare@GwinnettCounty.com, by phone at 678.376.6800, or in person at 684 Winder Highway in Lawrenceville.
Our Customer Care representatives are available from 8:00am to 5:00pm, Monday through Friday (excluding holidays). Our automated phone system is also available 24/7 to process payments.
Start Service
We connect service Monday through Friday from 8:00am to 5:00pm and can schedule up to 14 days in advance. We do not offer same day service. Please allow up to two business days for the request to be completed.
The non-refundable activation fee is $25 for residential accounts. This includes a transfer of service where one account is closed and a new account is opened. A security deposit is required for all commercial accounts, and we also offer landlord agreements.
We do not connect on standard holidays, weekends, or after normal business hours. We can schedule connections by calendar date only. Because the routes our technicians follow are scheduled each morning based on the previous day’s orders, we cannot set hourly schedules.
- If you are an existing customer, log in to your account to start service.
- If you are a new customer, use our Start Service Request Form to begin.
Cancellation: To cancel a scheduled service request, please call us as soon as possible at 678.376.6800. Do not submit cancellation requests by email as they can take up to two business days to be processed.
Stop or Transfer Service
To stop or transfer service, log in to your online account to submit a request or contact us by phone or email.
We process requests to disconnect service Monday through Thursday and can schedule them up to 14 days in advance. We do not disconnect on standard holidays or the day before, weekends, or after normal business hours. We can schedule disconnections by calendar date only.
Until an account is requested to be closed or have service disconnected, the current account owner remains responsible for all consumption, base fees, and invoices. A non-refundable activation fee is required for transfer of service in which one account is closed and a new account is opened. The fee is $25 for residential accounts.
Cancellation: To cancel a scheduled service request, please call us as soon as possible at 678.376.6800. Do not submit cancellation requests by email, as they can take up to two business days to be processed.
Other Payment Methods
Automatic Payments
You can set up automatic water bill payments that are withdrawn from your bank account or credit card on the due date each month. Use the Automatic Draft Authorization Form to set up automatic payments.
Phone
Use a Visa, MasterCard, American Express, or Discover card to pay your water bill 24 hours a day, 365 days a year. Call 678.376.6800 and follow the voice prompts. Payments made through the automated system can take 24 to 48 hours to post to your account.
Customer Care representatives can also assist with processing your payment information with your Visa, MasterCard, American Express, or Discover card. Call 678.376.6800 from 8:00am to 5:00pm Monday through Friday (excluding holidays).
Mail
To ensure proper posting of your payment, please include your payment coupon and a check with your account number written on it. Please mail payments to our remittance address below:
Gwinnett Water Resources
P.O. Box 105023
Atlanta, GA 30348-5023
Please allow up to three business days for mailing and processing time.
Third Party Payment Service
You can conveniently pay your Gwinnett County water bill at thousands of Western Union Quick Collect locations nationwide!
- Bring your Gwinnett County water bill to any Western Union location.
- A Western Union agent will assist you with your payment to Gwinnett County Water.
- Allow up to three days for payment processing to avoid late fees or disconnection.
- If you are paying on the day of a scheduled disconnection, please call Gwinnett Water Resources at 678.376.6800 to confirm payment.
- Please note that convenience fees apply.
In Person
Cash, check, money orders, and debit or credit card payments can be made in person at our office or drive-thru Monday through Friday, 8:00am to 5:00pm (excluding holidays). Visit us in person at:
684 Winder Highway NE
Lawrenceville, GA 30045
Utility Scams
Federal Credits Scam
Beware of a nationwide scam that claims the president or federal government is providing credits or applying payments to utility bills. Residents may be contacted by email, mail, social media, text, or direct phone calls. The scammers will request Social Security numbers and other personal information before giving their victims fraudulent banking information to use to pay their utility bills.
Do not provide your personal or financial information to anyone you do not know.
If you suspect you have been contacted by these scammers, contact your local police department.
Do not attempt to make payments for utility bills using financial information from someone else.
Fraudulent Web Domain
The shortcut web URL for Gwinnett Water Resources is Gwinnetth2o.com. A non-affiliated party has purchased gwinnetth20.com, with a zero instead of an “o,” and requests payment information from visitors to the site for a fee. This website is not owned by or affiliated with Gwinnett Water Resources, and Gwinnett Water Resources never charges customers a fee to make a payment. Any payments made through this fraudulent website are often delayed in reaching us. Please contact Customer Care at 678.376.6800 with any questions.
Refund policy
Refund policy: Our policy is not to issue refunds for overpayments on open accounts. However, if you have a question concerning your payment or would like to inquire about a potential refund, please call our office at 678.376.6800, Monday to Friday from 8:00am to 5:00pm.
For assistance, please email DWRCare@GwinnettCounty.com and include your water account number.