Customer Service | Gwinnett County

Gwinnett County Transit Customer Service

Gwinnett County Transit (GCT) Customer Service
3525 Mall Boulevard, Suite 5-C, Duluth, GA 30096
770.822.5010

Gwinnett County Transit is committed to offering exceptional customer service. Please call GCT Customer Service 770.822.5010 for help with:

Comments, Complaints, and Suggestions
Ticket/Pass Information
Trip Planning
Lost and Found

Route and Scheduling Information
Paratransit Eligibility
Half Fare Eligibility
Breeze Card Information

If you have trouble using a standard phone, call 711 to set up a Georgia Relay call.

Language assistance is available for persons with limited English proficiency.

Customer Service Representatives (CSR) are available from:

Monday – Friday: 6:00am – 8:00pm

Saturday: 7:00am – 8:00pm

Contact us through the GCT feedback page.

Travel Training

You can learn how to ride the bus with us (aka travel training). GCT will walk you through the process of riding transit on an active bus. Get educated on paying your fare, reading a bus schedule, tracking your bus on the MyStop app, and much more. You can ask questions with friends, family, or colleagues. See how it can help you save money, mileage, and energy. Free giveaways and a Breeze Card will be provided! To schedule your FREE session today, call GCT Customer Service at 770.822.5010, or click here to register.

Stay connected with Wi-Fi on select GCT buses

Gwinnett County Transit riders can now use free Wi-Fi on select commuter express, local, and paratransit buses. To learn more on how to stay connected to your emails, e-books, service info, and to discover more about your route, click here.