Customer Service

Gwinnett County Transit (GCT) Customer Service
3525 Mall Boulevard, Suite 5-C, Duluth, GA 30096
770.822.5010

Gwinnett County Transit is committed to offering exceptional customer service. Please call GCT Customer Service 770.822.5010 for help with:

Comments, Complaints, and Suggestions Ticket/Pass Information Trip Planning Lost and Found

Route and Scheduling Information Paratransit Eligibility Half Fare Eligibility Breeze Card Information

If you have trouble using a standard phone, call 711 to set up a Georgia Relay call.

Language assistance is available for persons with limited English proficiency.

Customer Service Representatives (CSR) are available from:

Contact us through the GCT feedback page.

You can learn how to ride the bus with us (aka travel training). GCT will walk you through the process of riding transit on an active bus. Get educated on paying your fare, reading a bus schedule, tracking your bus on the MyStop app, and much more. You can ask questions with friends, family, or colleagues. See how it can help you save money, mileage, and energy. Free giveaways and a Breeze Card will be provided! To schedule your FREE session today, call GCT Customer Service at 770.822.5010, or click here to register.

Gwinnett County Transit riders can now use free Wi-Fi on select commuter express, local, and paratransit buses. To learn more on how to stay connected to your emails, e-books, service info, and to discover more about  your route, click here.