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Ride Gwinnett Microtransit
Low cost. On demand. Shared ride. That’s Ride Gwinnett microtransit.
Whether you’re going to the doctor’s office, school, park, store, or your favorite restaurant, our microtransit service can get you there.
Ride Gwinnett microtransit is an on-demand shared-ride service that you can order from your phone. All microtransit trips cost $3 per trip and must begin and end within the microtransit zone. It’s a convenient, flexible, and affordable way to get to more places.
How does it work?
- Request your ride: Use the Ride Gwinnett app.
- Go to your pick-up location: Your ride will arrive to you. Some locations like shopping plazas will have designated pick-up locations in the app.
- Hop on board: Step into one of Ride Gwinnett’s small shuttles or vans.
- Pay your fare: Link your credit or debit card in the Ride Gwinnett app or use exact change.
- Arrive to your destination: Go anywhere within the Snellville zone and Lawrenceville zone.
Book your first trip!
Your ride doesn’t have to stop there.
Ride Gwinnett microtransit also connects to our local fixed routes 40, 45, and 70 so you can travel beyond the microtransit zones.
Frequently Asked Questions
How is microtransit different from regular Ride Gwinnett local bus service?
Microtransit serves designated zones within Gwinnett County with on-demand, flexible shared rides. This service is available to anyone wanting to take a local trip to get to work, go shopping, go to an appointment, connect to other transit options, and more. On-demand trips mean you can access the service when you need it instead of having to plan your trip around a bus route schedule.
Microtransit also uses a shuttle or van that makes short trips within the service area. Trips can be booked in real time using the Ride Gwinnett app or by calling dispatch at 770.246.4770 and selecting option 3. Customers wanting to complete any trip outside the zone must plan a separate bus trip using our local fixed route options.
How do I know when a driver will pick me up?
Ride bookings specify a 10-minute time window for pick up. We advise that you are ready to board or take your trip at the beginning of your pick-up time window. You will receive an updated estimated time of arrival as your ride approaches and a notification when your ride has reached the pick-up location.
Updates are sent via SMS and the Ride Gwinnett app. You also have the option to use the app to track your vehicle’s location in real time as it comes to pick you up.
How long will the driver wait for me?
As a courtesy to your co-riders, the driver may only wait up to two minutes for you to reach the pick-up location. To stay on schedule, the vehicle will depart if you do not show up within the two-minute waiting period.
Can I change my pick-up location or destination?
No, but you can cancel your ride and book a new ride with your new pick-up or drop-off location.
How do I cancel or change a scheduled ride?
Use the Ride Gwinnett app or call 770.246.4770 and select option 3. If you have prepaid for your ride with a credit card, a credit will be applied to your account.
What if I cancel or do not show up for my ride?
If you are not able to take the ride for any reason, we advise you to cancel as soon as possible. There are penalties for canceling or not showing a high volume of rides in a short period of time.
How much does it cost for a ride?
The cost for a one-way trip is $3.00. Customers can link their credit or debit card in the Ride Gwinnett app, scan their Breeze Card, use Breeze Mobile 2, or pay with cash. The driver cannot make change, so using exact change is advised.
I am eligible for reduced fare on Ride Gwinnett buses. How much do I pay for Ride Gwinnett microtransit?
Ride Gwinnett microtransit customers pay $3.00 per ride.
Will I be able to rate my trip?
Yes, you can rate your ride and provide feedback via the app following the completion of your ride.
How do I book in advance?
Currently, we are offering only same-day advance bookings. Bookings can be made on-demand or in advance for the same day.
What if I don’t have a smartphone?
Riders can also book their ride through the web version of the app or by calling Ride Gwinnett dispatch at 770.246.4770 and selecting option 3. The agent will give you a vehicle arrival time and confirm your pick-up and drop-off locations.
What if I am traveling with a service animal or pet?
Service animals are always welcome as required by law. Therapy animals and pets are not allowed on Ride Gwinnett microtransit.
What is the Ride Gwinnett microtransit policy for car seats, strollers, and luggage?
All car seats, strollers, luggage, and any other large items brought on board a microtransit vehicle must not block the aisle or doorways or prevent another customer from using a seat.
Is this service meant to replace bus service?
Ride Gwinnett microtransit enhances the existing bus system, addressing equity, reliability, and efficiency improvements that are being proposed as part of Gwinnett County’s Comprehensive Transportation Plan.
Who will be my driver? Do all microtransit drivers have to have a background check?
All Ride Gwinnett microtransit drivers are Ride Gwinnett employees who have been screened and trained for safety, including incident prevention. As with all Ride Gwinnett transit operators, each microtransit driver must pass a background check and complete appropriate training.
How will I recognize my Ride Gwinnett microtransit vehicle?
Ride Gwinnett microtransit vehicles are white shuttles or vans with red, blue, and yellow elements and feature the Ride Gwinnett logo on both sides. In addition, the app and SMS notifications will provide the vehicle number you are expecting as your ride approaches.
What if I have comments, concerns, or questions about microtransit?
You can send any comments, concerns, or questions in the Ride Gwinnett app. You can also call 770.246.4770 and select option 3 or email Transit@GwinnettCounty.com.