When calling 9-1-1, you may request the Behavioral Health Unit (BHU) if the individual involved needs mental health assistance or is experiencing an active mental health crisis. BHU teams are specially trained in crisis response, de-escalation, mental health awareness, and suicide prevention.
When available, BHU responds as a co-responder team consisting of a police officer trained in mental health and crisis de-escalation and a licensed mental health clinician partnered with View Point Health. The team provides on-scene support, screening, assessments, and connections to appropriate resources. Following the initial response, BHU may also provide follow-up support by linking individuals and their loved ones to community-based mental health services.
Important:
Responders rely entirely on the information provided by the caller. If possible, gather as much of the following information as you can before a crisis occurs:
- Your name
- Address where assistance is needed
- Nature of the crisis
- Prior or current violent behavior
- Weapons or access to weapons
- Name of the person in crisis
- Age
- Height and weight
- Clothing description
- Current location
- Mental health and/or medical diagnoses
- Current medications (on or off)
- Drug use (current or past)
- Known triggers
- What has helped in previous police responses
- Other people present at the location
Providing clear and accurate information helps responders deliver the safest and most effective care.
