Customer Service

Ride Gwinnett Customer Service

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Ride Gwinnett Customer Service
Monday – Friday: 6:00am – 8:00pm
Saturday: 7:00am – 8:00pm

3525 Mall Boulevard, Suite 5C, Duluth, GA 30096
770.822.5010

Ride Gwinnett is committed to offering exceptional customer service. Please call Ride Gwinnett Customer Service at 770.822.5010 for help with:

  • Comments, complaints, and suggestions
  • Ticket/pass Information
  • Trip planning
  • Lost and found
  • Route and scheduling information
  • Paratransit eligibility
  • Half Fare eligibility
  • Breeze Card information

If you have trouble using a standard phone, please call 711 to set up a Georgia Relay call.

Language assistance is available for persons with limited English proficiency.

Ride Gwinnett Travel Training

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Need help planning your trip or learning how to ride public transit? Ride Gwinnett can help! Call our Customer Service Line at 770.822.5010 or email us at Transit@GwinnettCounty.com for more travel training information.

Ride Gwinnett Amenities

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Ride Gwinnett vehicles are equipped with amenities to ensure you have a safe and comfortable trip. Some amenities include:

  • Accessibility with priority seating and wheelchair securement
  • Ramps or lifts to accommodate different mobility and walking aids
  • Security cameras onboard to monitor activity
  • Free Wi-Fi

Please note that amenities may be different depending on the vehicle type.